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Official Find a Tender notices, one row per procedure. Filters use published facts only: delivery region from the notice, buyer type from the official classification, route and vehicle as published — never a Tenderline score.

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Showing 1–17 · every procedure in the catalogue, any stage.

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17 procedures

  1. Closes · 38 days leftOpen procedure

    Telephony Services and Call Recording Software Support and Maintenance

    The Police and Crime Commissioner for Lincolnshire · Police & fire · East Midlands

    The Police and Crime Commissioner for Lincolnshire is seeking to award a Contract for the provision of Telephony Services and Call Recording Software Support and Maintenance

    • Interactive voice response software package
    • Repair and maintenance services of telecommunications lines
    • Telecommunications equipment and supplies
    Value
    £800k
    Submit via
    In-tendlogin required
    Published
    Reference
    ocds-h6vhtk-06fadb
  2. Awarded · Selective / two-stageSME suitableVCSE suitable

    GOV Voice

    Department for Science, Innovation & Technology · Central government · Nationwide (UK)

    The Gov Voice programme, led by the Department for Science, Innovation and Technology, is focused on establishing a cross-government, AI-enabled voice capability to modernise how citizens interact with public sector contact services. It cen…

    Awarded to Eleven Labs

    • IT software package
    • Interactive voice response software package
    Value
    £9.0m
    Submit via
    Jaggaerlogin required
    Published
    Reference
    ocds-h6vhtk-06551d
  3. Awarded · Selective / two-stage

    HMRC Contact Centre as a Service (CCaaS)

    HM Revenue & Customs · Central government · Nationwide (UK)

    Provision of an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product lic…

    Awarded to CAPGEMINI UK PLC · 2 awards

    • IP telephone services
    • IT services: consulting, software development, Internet and support
    • IT software package
    • +2
    Value
    £500m
    Submit via
    SAP Aribalogin required
    Published
    Reference
    ocds-h6vhtk-05085d
  4. Closed Selective / two-stageSME suitable

    Conversational AI Platform

    Department for Work & Pensions · Central government · Nationwide (UK)

    The Department for Work and Pensions (DWP) ("the Authority") is responsible for welfare, pensions, and child maintenance policy within the UK. As the UK’s biggest public service department, it administers the State Pension and a range of wo…

    • Call centre
    • IT services: consulting, software development, Internet and support
    • Integrated telecommunications services
    • +1
    Value
    £20m
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-0547fa
  5. AwardedSelective / two-stageFramework7 lots

    Extension - Patient & Healthcare Communications & Related IT Services

    Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions · Charity · Nationwide (UK)

    This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are - F15: Voluntary ex ante transparency notice Notice identifier: 2025/S 000-049963 Pro…

    Awarded to BARRIER NETWORKS LIMITED, BTS Holdings plc, EXPONENTIAL-E LIMITED +12 more · 14 awards

    • Call centre
    • Computer equipment and supplies
    • Custom software development services
    • +3
    Value
    Not published
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-058ad3
  6. Planned · tender expected Open procedureFramework13 lotsSME suitable

    Patient Healthcare Communications and Related IT Services Framework

    Surrey & Boarders Partnership NHS on behalf of NHS Commercial Solutions · Central government · Nationwide (UK), North East England, North West England, East of England, South West England, Wales (Cymru)

    NHS Commercial Solutions is seeking to engage with the market ahead of a potential procurement exercise for Patient Healthcare Communications and Related IT Services. We are inviting suppliers to participate in a Preliminary Market Engageme…

    • Advertising and marketing services
    • Advertising services
    • Call centre
    • +3
    Value
    £1.4bnceiling, not a contract size
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-051d1b
  7. AwardedSelective / two-stageFramework8 lots

    Framework Agreement for Patient & Healthcare Communications & Related IT Services

    NHS Commercial Solutions · NHS & health · Nationwide (UK)

    The aim of this procurement was to appoint a number of suppliers who specialise in patient and healthcare communications and related IT services to a framework agreement for the NHS and, potentially, other public sector organisations. The a…

    Awarded to BARRIER NETWORKS LIMITED, BTS Holdings plc, EXPONENTIAL-E LIMITED +12 more · 11 awards

    • Agricultural, farming, fishing, forestry and related products
    • Call centre
    • Computer equipment and supplies
    • +3
    Value
    Not published
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-02ada0
  8. Closed Open procedure8 lots

    NSMM Sound and Vision: Digital Interactives, Sound Design and Animation

    Science Museum Group · Yorkshire and the Humber, Greater London

    The Sound + Vision Galleries is a new gallery spread across two floors of the museum that will enable us to permanently display our most significant collections and telling new stories that will be more engaging and relevant to our visitors…

    • Advertising film production
    • Advertising video-tape production
    • Advertising, propaganda and information film and video-tape production
    • +3
    Value
    £215k
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-045096
  9. AwardedSelective / two-stage

    Next Flood Warning System (NFWS)

    ENVIRONMENT AGENCY (Defra Network eTendering Portal) · Other public body · Nationwide (UK)

    The EA has used a flood warning system (FWS) to deliver a flood warning service to the public, partners and the media for over twenty years. The current system has remained largely unchanged for many years. FWS is supported by satellite sys…

    Awarded to Leidos

    • Contact management software package
    • Electronic message and information services
    • Geographic information systems (GIS or equivalent)
    • +3
    Value
    Not published
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-038ad3
  10. AwardedOpen procedureFramework2 lots

    Fixed Line Voting; IVR & MSDC

    The British Broadcasting Corporation (BBC) · Nationwide (UK)

    The BBC is looking for suppliers to provide the telecommunications services and infrastructure for premium and non-premium rate promotions via interactive voice response (IVR), mobile short dial codes (MDSCs), or live call-handling. These w…

    Awarded to Spoke (interactive) Limited, TEMPLE INTERACTIVE MEDIA LIMITED · 2 awards

    • Interactive voice response software package
    Value
    Not published
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-0330b8
  11. PlannedRoute not published

    Next flood warning system

    Environment Agency · Other public body · Nationwide (UK)

    The Environment Agency (EA) is an executive non-departmental public body sponsored by Defra, the UK government department which is responsible for improving and protecting the environment. The EA works to create better places for people and…

    • Contact management software package
    • Electronic message and information services
    • Geographic information systems (GIS or equivalent)
    • +3
    Value
    £20m
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-0330b7
  12. Closed Selective / two-stageDynamic purchasing system3 lots

    Telephony Services Dynamic Purchasing System

    Scottish Government · Scotland

    The Authority is further extending its Telephony Services Dynamic Purchasing System (DPS) for an additional 5 months until 31 August 2022. This short extension is to cover in-flight procurements whilst the replacement DPS is being establish…

    • Call centre
    • Cards containing integrated circuits
    • Communication land-line rental
    • +3
    Value
    £10mceiling, not a contract size
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-03278f
  13. Closed Selective / two-stageDynamic purchasing system3 lots

    Telephony Services Dynamic Purchasing System

    Scottish Government · Scotland

    The Authority is further extending its Telephony Services Dynamic Purchasing System (DPS) for a further 3 months until 31 March 2022. This short extension is to cover in-flight procurements whilst the replacement DPS is being established. T…

    • Call centre
    • Cards containing integrated circuits
    • Communication land-line rental
    • +3
    Value
    £10mceiling, not a contract size
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-02f9c3
  14. AwardedOpen procedure

    Analytics and Quality Management

    HMRC · Central government · Nationwide (UK)

    HMRC requires a replacement best of breed Transcription, Analytics and Quality Management Service to undertake detailed analysis of all calls received by HMRC and, in due course, analysis on data from other digital interactions such as webc…

    Awarded to Capita Customer Management Limited

    • Business analysis consultancy services
    • Computer archiving services
    • Data and voice media
    • +3
    Value
    Not published
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-0296db
  15. Closed Open procedure

    * Pre Market Engagement * Digital Audio Recording System for the Office of the Official Report (Hansard)

    NI Assembly · Northern Ireland

    * This is not a tender exercise *. The Northern Ireland Assembly Commission is currently preparing to initiate a procurement process to award a contract for a Digital Audio Recording System for the Office of the Official Report (Hansard). T…

    • Audio-visual equipment
    • Interactive voice response software development services
    • Interactive voice response software package
    • +3
    Value
    £100k
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-02b728
  16. AwardedSelective / two-stage

    The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

    South Gloucestershire Council · Local authority · South West England

    The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

    Awarded to Modality Systems Limited

    • Contact management software package
    • Interactive voice response software package
    • Voice recognition software package
    Value
    Not published
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-029ff2
  17. PlannedRoute not published

    Analytics and Quality Management

    HMRC · Central government · Nationwide (UK)

    HMRC requires a replacement best of breed Voice Analytics and Quality Management Service to undertake detailed analysis of all calls received by HMRC and, in due course, analysis on data from other digital interactions such as webchat. The …

    • Business analysis consultancy services
    • Computer archiving services
    • Contact management software package
    • +3
    Value
    £3.5m
    Submit via
    portal not identified
    Published
    Reference
    ocds-h6vhtk-028c35