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Official procurement procedure

Extension - Patient & Healthcare Communications & Related IT Services

Call centre
Computer equipment and supplies
Custom software development services
+25 more
UK
Published value
Not published
Submission deadline Not published
Lots published7
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions: "Extension - Patient & Healthcare Communications & Related IT Services". Published status: complete. Published value: Value not published. 7 published lots. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthoritySurrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial SolutionsScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
5.4Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 11 active published awards; 7 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthoritySurrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published1 Sept 2025, 18:17 BST
Last source update1 Sept 2025, 18:17 BST
Recurring procurementNot published
ClassificationCall centre, Computer equipment and supplies, Custom software development services, Data services, Development software package, Display screens, Display units, Electronic mail services, Electronic message services, Graphic display panels, IT services: consulting, software development, Internet and support, Interactive voice response software package, Internet services, Radio, television, communication, telecommunication and related equipment, Software package and information systems, Software-related services, Telecommunications services, Telephone and data transmission services, Television and audio-visual equipment, Video conferencing software development services, Video conferencing software package, Video-conferencing equipment, Wireless telecommunications system
Delivery area
UK
OCIDocds-h6vhtk-058ad3
What is being bought
This Contract Award is published following a successful completion of 10 days for the Voluntary Ex-Ante Transparency Notice. The details of the notice are - F15: Voluntary ex ante transparency notice Notice identifier: 2025/S 000-049963 Procurement identifier (OCID): ocds-h6vhtk-058ad3 Published 19 August 2025, 5:20pm The details of the Framework Agreement are provided below. NHS Commercial Solutions awarded this Framework Agreement following a procurement using the Restricted Procedure as directed by the Public Contracts Regulations 2015 (as amended), in which NHS Commercial Solutions placed a notice to establish a multiple supplier framework (ref: 2020/S145-358199). Multiple suppliers were successful in each lot and have been appointed to the Framework, which has been let for four years. The Framework has been structured to incorporate ten lots of which seven were awarded. These are: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In Management System Lot 5: Apps Development Services Lot 6: Social Marketing Services – Not awarded Lot 7: Video Conferencing System Lot 8: In-Patient Infotainment Management System– Not awarded Lot 9: Medical Representative Check-In Software System – Not awarded Lot 10: Bespoke Services
What changed
From the official release history
  1. Official notice release published
    1 Sept 2025, 18:17 BST
  2. Status changed to complete
    19 Aug 2025, 17:20 BST
  3. Official notice release published
    19 Aug 2025, 17:20 BST
  4. Buyer information updated
    19 Aug 2025, 17:20 BST
Lots and requirements (7)
Published by the contracting authority
  • Lot 1 · #1
    Patient Messaging Services
    cancelled
    Published valueNot published
    Patient messaging services will be a service to provide contracting authorities with a means of sending two-way messages for appointment reminders and medical test results. The service will include but not be limited to: voice calls; mobile data connectivity; mobile email; mobile data applications; mobile device management; video services including the administration of mobile devices, such as smartphones, tablets and laptops when linked to the corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 2 · #10
    Bespoke Services
    cancelled
    Published valueNot published
    is a multi-functional lot that may comprise any of the services in Lot 1, Lot 2, Lot 3, Lot 4, Lot 5, and Lot 7 or as may be specified by a Client (i.e. a customer organisation which may be an NHS Trust, individual clinic, GP surgery or any other user of the framework agreement). Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 3 · #2
    Medical Messaging Application (Pager Replacement)
    cancelled
    Published valueNot published
    Medical messaging application (Pager Replacement) will be a service that replaces existing NHS pagers and replace them with a secure platform that will allow healthcare professionals to communicate with each other via mobile devices or via a desktop-based application. The service will include but not be limited to: voice calls; SMS; voicemail services; mobile data connectivity; mobile email services; mobile data applications; mobile devices management; including the administration of mobile devices; such as smartphones, tablets and laptops when linked toa corporate network. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 4 · #3
    Kiosk Display (Digital Signage)
    cancelled
    Published valueNot published
    Kiosk display (Digital Signage) will provide a secured on-site platform to display or projection relevant and approved information from the Trusts/Hospitals for the use of all users including patients, staff and visitors. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 5 · #4
    Patient Check-In Management System
    cancelled
    Published valueNot published
    is a service that Contracting Authorities can use to provide a secured platform (Hardware, Software and Maintenance) for all patients to confirm their check-in for all pre-booked appointments engagements. This service is easy to understand and can communicate securely with other software used by the Contracting Authority. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 6 · #5
    App Development Services
    cancelled
    Published valueNot published
    The service will allow a Contracting Authority to develop patient-friendly mobile applications that will be compatible with multi-platforms such as Windows, iOS, Android and Kindle. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 7 · #7
    Video Conferencing System
    cancelled
    Published valueNot published
    This service provides state-of the art videoconferencing system for in-patients, out-patients, administrative and clinical services. The videoconferencing system should be easy to understand, navigate and used by Patients irrespective of age, gender and ability/disability and compatible with existing telecommunication applications. Additional information: Price is not the only award criterion and all criteria are stated only in the procurement documents
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    1 Sept 2025, 18:17 BST
  2. Award active
    Not published · Not published
  3. Award active
    Not published · Not published
  4. Award active
    Not published · Not published
  5. Award active
    Not published · Not published
  6. Award active
    Not published · Not published
  7. Award active
    Not published · Not published
  8. Award active
    Not published · Not published
  9. Contract active
    Signed 25 Aug 2021, 00:00 BST · £15,000,000
  10. Contract active
    Signed 25 Feb 2021, 00:00 GMT · £15,000,000
  11. Contract active
    Signed 25 Feb 2021, 00:00 GMT · £15,000,000
  12. Contract active
    Signed 25 Feb 2021, 00:00 GMT · £15,000,000
  13. Contract active
    Signed 25 Feb 2021, 00:00 GMT · £15,000,000
  14. Contract active
    Signed 25 Feb 2021, 00:00 GMT · £15,000,000
  15. Contract active
    Signed 25 Feb 2021, 00:00 GMT · £15,000,000
Commercial outcome and competition
Awards
BTS Holdings plc, Healthcare Communications UK Ltd T/A IMIMobileEurope Ltd, ICNH Ltd trading as DrDoctor, Insight Direct (UK) Ltd, Netcall Technology Limited
Not published · Not published · active
BTS Holdings plc, Barrier Networks, Hill-Rom Ltd T/A Hillrom, Insight Direct (UK) Ltd, Multitone Electronics plc, Netcall Technology Limited, Softcat plc, Stanley Security Solutions Ltd, ZIVVER B.V. Laren,
Not published · Not published · active
Exponential-e Limited, Hospital Services Limited, Insight Direct (UK) Ltd
Not published · Not published · active
BTS Holdings plc, Hospital Services Limited, Insight Direct (UK) Ltd, Intouch with Health Ltd, Netcall Technology Limited
Not published · Not published · active
BTS Holdings plc, Exponential-e Limited, Hospital Services Limited, Insight Direct (UK) Ltd, Netcall Technology Limited
Not published · Not published · active
Barrier Networks, Hospital Services Limited, Insight Direct (UK) Ltd, Visionable Ltd
Not published · Not published · active
BTS Holdings plc, Barrier Networks, Exponential-e Limited, Hospital Services Limited, Insight Direct (UK) Ltd, Netcall Technology Limited
Not published · Not published · active
Contracts
Video Conferencing System
£15,000,000 · signed 25 Aug 2021, 00:00 BST · active
Patient Messaging Services
£15,000,000 · signed 25 Feb 2021, 00:00 GMT · active
Medical Messaging Application (Pager Replacement)
£15,000,000 · signed 25 Feb 2021, 00:00 GMT · active
Kiosk Display (Digital Signage)
£15,000,000 · signed 25 Feb 2021, 00:00 GMT · active
Patient Check-In Management System
£15,000,000 · signed 25 Feb 2021, 00:00 GMT · active
Apps Development Services
£15,000,000 · signed 25 Feb 2021, 00:00 GMT · active
Bespoke Services
£15,000,000 · signed 25 Feb 2021, 00:00 GMT · active
Bid statistics
bids: 5 (lot 1)
bids: 6 (lot 10)
bids: 9 (lot 2)
bids: 3 (lot 3)
bids: 5 (lot 4)
bids: 5 (lot 5)
bids: 5 (lot 7)
Buyer and organisations in this procedure

Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions

Contracting authority GB-CHC-1126477
View buyer profile

  • Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
    buyer
    centralPurchasingBody

    GB-CHC: 1126477
    The Atrium. Curtis Road., Dorking, UK, RH4 1XA
    nhscs.digital@nhs.net
    +44 1306646822

  • BTS Holdings plc
    supplier

    1517630
    Wallington, Surrey, UK

  • Barrier Networks
    supplier

    SC305542
    Glasgow, UK

  • Exponential-e Limited
    supplier

    4499567
    London, UK

  • Healthcare Communications UK Ltd T/A IMIMobileEurope Ltd
    supplier

    04084131
    Macclesfield Cheshire, UK

  • Hill-Rom Ltd T/A Hillrom
    supplier

    2250372
    Leicestershire, UK

  • Hospital Services Limited
    supplier

    NI005155
    Belfast, UK

  • ICNH Ltd trading as DrDoctor
    supplier

    08149394
    Windsor, Barkshire, UK

  • Insight Direct (UK) Ltd
    supplier

    2579852
    Manchester, UK

  • Intouch with Health Ltd
    supplier

    3758749
    Gloucestershire, UK

  • Multitone Electronics plc
    supplier

    256314
    Hampshire, UK

  • Netcall Technology Limited
    supplier

    02831215
    Hemel Hempstead, Hertfordshire, UK

  • Softcat plc
    supplier

    02174990
    Marlow, Bucks, UK

  • Stanley Security Solutions Ltd
    supplier

    181585
    Swindon, Wiltshire, UK

  • Surrey and Borders Partnership NHS FoundationTrust on behalf of NHS Commercial Solutions
    reviewBody

    Leatherhead

  • Visionable Ltd
    supplier

    09787096
    London, UK

  • ZIVVER B.V. Laren,
    supplier

    11931745
    Noord-Holland, UK
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published