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Official procurement procedure

Framework Agreement for Patient & Healthcare Communications & Related IT Services

Call centre
Electronic mail services
IT services: consulting
+6 more
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: NHS Commercial Solutions: "Framework Agreement for Patient & Healthcare Communications & Related IT Services". Published status: awardUpdate. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNHS Commercial SolutionsScope & CategoriesNot publishedSubmission Window
Recorded
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: NHS Commercial Solutions
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for NHS Commercial Solutions. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 2 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityNHS Commercial Solutions
Procedure methodNot published
Procurement categoryNot published
StatusNot published
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published21 Jan 2025, 09:19 GMT
Last source update21 Jan 2025, 09:19 GMT
Recurring procurementNot published
ClassificationCall centre, Electronic mail services, IT services: consulting, software development, Internet and support, Interactive voice response software package, Telecommunications services, Telephone and data transmission services, Video conferencing software package
Delivery area
UK
OCIDocds-h6vhtk-02ada0
What is being bought
No description published
What changed
From the official release history
  1. Status changed to published status
    21 Jan 2025, 09:19 GMT
  2. Official notice release published
    21 Jan 2025, 09:19 GMT
  3. Buyer information updated
    21 Jan 2025, 09:19 GMT
  4. Status changed to complete
    5 May 2021, 22:55 BST
  5. Official notice release published
    5 May 2021, 22:55 BST
  6. Buyer information updated
    5 May 2021, 22:55 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    This is an existing Framework Agreement enabling access to a range of pre-tendered professional services to deliver Patient and Healthcare Communications Services.
    Status not published
    Published valueNot published
    The scope of services is as follows: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In Management System Lot 5: Patient-Friendly App Development Lot 7: Video Conferencing System Lot 10: Bespoke Services
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    21 Jan 2025, 09:19 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 25 Feb 2021, 00:00 GMT · £705,000,000
Commercial outcome and competition
Awards
BTS Holdings plc, Barrier Networks, Exponential-e Limited, Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd, Hill-Rom Ltd T/A Hillrom, Hospital Services Limited, ICNH Ltd trading as DrDoctor, Insight Direct (UK) Ltd, Intouch with Health Ltd, Multitone Electronics plc, Netcall Technology Limited, Softcat plc, Stanley Security Solutions Ltd, Visionable Ltd, ZIVVER B.V.
Not published · Not published · active
Contracts
Framework Agreement for Patient & Healthcare Communications & Related IT Services
£705,000,000 · signed 25 Feb 2021, 00:00 GMT · active
Contract period: 25 Feb 2021, 00:00 GMT — 25 Aug 2025, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

NHS Commercial Solutions

Contracting authority GB-FTS-31345
View buyer profile

  • NHS Commercial Solutions
    buyer

    The Atrium. Curtis Road., Dorking, UK
    monjur.elahi@nhs.net
    +44 1306646822

  • BTS Holdings plc
    supplier

    1517630
    69-73 Manor Road, Wallington, Surrey, UK

  • Barrier Networks
    supplier

    SC305542
    272 Bath Street, Glasgow, UK

  • Exponential-e Limited
    supplier

    4499567
    100 Leman St, London, UK

  • Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd
    supplier

    04084131
    Stewart House, Royal Court, Brook Street, Macclesfield Cheshire, UK

  • Healthcare Communications UK Ltd T/A IMIMobile Europe Ltd
    supplier

    04084131
    Stewart House, Royal Court, Brook Street, Macclesfield, Cheshire, UK

  • Hill-Rom Ltd T/A Hillrom
    supplier

    2250372
    Clinitron House, Excelsior Road, Leicestershire, UK

  • Hospital Services Limited
    supplier

    NI005155
    2 Wild Flower Way, Adelaide Industrial Estate, Belfast, UK

  • ICNH Ltd trading as DrDoctor
    supplier

    08149394
    123a Maidenhead Road, Windsor, Barkshire, UK

  • Insight Direct (UK) Ltd
    supplier

    2579852
    5th Floor, Metro Building, Trafford Road, Salford Quays, Manchester, UK

  • Intouch with Health Ltd
    supplier

    3758749
    Unit 3, Querns Business Centre, Whitworth Road, Gloucestershire, UK

  • Multitone Electronics plc
    supplier

    256314
    Shortwood Copse Lane, Kempshott, Hampshire, UK

  • Netcall Technology Limited
    supplier

    02831215
    1st Floor, Building 2 Peoplebuilding Estate, Maylands Avenue, Hemel Hempstead, Hertfordshire, UK

  • Softcat plc
    supplier

    02174990
    Fieldhouse Lane, Marlow Bucks, UK

  • Softcat plc
    supplier

    02174990
    Fieldhouse Lane, Marlow, Bucks, UK

  • Stanley Security Solutions Ltd
    supplier

    181585
    Stanley House, Bramble Road, Swindon, Wiltshire, UK

  • Surrey and Borders Partnership NHS Foundation Trust on behalf of NHS Commercial Solutions
    reviewBody

    Leatherhead

  • Visionable Ltd
    supplier

    09787096
    3 Dean Trench Street, London, UK

  • ZIVVER B.V.
    supplier

    11931745
    Hanrathsingel 20, Laren, Noord-Holland, UK
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published