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The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution

Contact management software package
Interactive voice response software package
Voice recognition software package
South West (UKK12)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: South Gloucestershire Council: "The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthoritySouth Gloucestershire CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: South Gloucestershire Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for South Gloucestershire Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
13.7Bids / Report
16.7% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 13 active published awards; 12 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthoritySouth Gloucestershire Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published26 Mar 2021, 17:08 GMT
Last source update26 Mar 2021, 17:08 GMT
Recurring procurementNot published
ClassificationContact management software package, Interactive voice response software package, Voice recognition software package
Delivery area
South West (UKK12)
OCIDocds-h6vhtk-029ff2
What is being bought
The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
What changed
From the official release history
  1. Status changed to complete
    26 Mar 2021, 17:08 GMT
  2. Official notice release published
    26 Mar 2021, 17:08 GMT
  3. Buyer information updated
    26 Mar 2021, 17:08 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The Provision of a Strategic Customer Contact Platform (SCCP) and Speech Interactive Voice Response (IVR) Solution
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    26 Mar 2021, 17:08 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 12 Mar 2021, 00:00 GMT · Not published
Commercial outcome and competition
Awards
Modality Systems Ltd
Not published · Not published · active
Contracts
Contract
Not published · signed 12 Mar 2021, 00:00 GMT · active
Bid statistics
highestValidBidValue: 1320395
lowestValidBidValue: 483143
bids: 5 (lot 1)
highestValidBidValue: 1320395 (lot 1)
lowestValidBidValue: 483143 (lot 1)
Buyer and organisations in this procedure

South Gloucestershire Council

Contracting authority GB-FTS-3103
View buyer profile

  • South Gloucestershire Council
    buyer

    Council Offices, Badminton Road, Yate, UKK12, BS37 5AF
    procurement@southglos.gov.uk

  • Modality Systems Ltd
    supplier

    St.Albans, UKK12

  • South Gloucestershire Council
    reviewBody

    Bristol
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published