Official UK procurement notice
Fixed Line Voting; IVR & MSDC
Authority: The British Broadcasting Corporation (BBC)
What is being bought2 lots · detail below
Published requirement descriptionThe BBC is looking for suppliers to provide the telecommunications services and infrastructure for premium and non-premium rate promotions via interactive voice response (IVR), mobile short dial codes (MDSCs), or live call-handling. These will be either on the supplier’s own platform with appropriate overflow where necessary or by use of mass-calling platforms. The fully managed service will include securing and maintaining numbers, testing, providing a support team to include account management and technical support, escalation and contingency plans, agreement of work orders and any project-specific special terms (if appropriate), data management and financial reconciliation, financial and other reporting, to be provided by the Supplier, or indirectly via sub-contractors. Section C – Specification Of Requirements of the Tender Documentation has further, detailed requirements.
The value of these framework agreements are dependent on the volume of fixed line votes
CPV: Interactive voice response software package
How this framework works
From the published notice- Places
- up to 1 suppliers · 2 bids on the busiest of 2 lots (2.0 per place) · 2 appointed (full)
- Framework period
- 4 yrs from 25 Jul 2022
Lots and requirements (2)Procurement structure
2 lots · no lot values publishedLot #1High Profile Live Events with Revenue ShareAwarded
Lot 1 will be predominately for Strictly Come Dancing, but may also include other high profile, live events where volumes are likely to be equivalent to Strictly Come Dancing and the BBC would wish to engage a supplier on a revenue share basis (if these become part of the BBC schedule although this is very unlikely).
Lot #2Fixed Price IVR & MSDC Voting EventsAwarded
Lot 2 will provide services for Countryfile, and Sports Personality of the Year, as well as any other voting events of a similar scale. Lot 2 will also be the first point of contact for any extra IVR-MSDC, BBC Studios services, and Independent Production services.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (10)
- Governance: 6.5%
- Technology Control: 14.3%
- Technical Solution: 14.3%
- Aggregator: 5.9%
- Testing: 3.4%
- Account Management and Support Services: 6.7%
- DE&I: 4%
- Demonstration: 39.6%
- Pricing: 5.1%
- price: 5.1%
Published award criteria (1)
- Price
- Suitability
Where there is more than one economic operator, the BBC reserves the right to require a grouping of economic operators to take a particular legal form or to require a single economic operator to take primary liability or to require that each party undertakes joint and several liability.
Please register your interest in this project by taking the following steps: 1 - Register your company on the Jaggaer eSourcing portal (this is only required once): 1.1 Go to bbc.bravosolution.co.uk ↗ 1.2 - Click the link on the login page to register. 1.3 Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an interest in the tender: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQs/ITTs Open to all Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ/ITT into your 'My PQQs/My ITTs page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under PQQ/ITT Details', you can choose to 'Create Respon…
- Price carries 10.2 of 104.9 points: a 10% discount moves about 1 points. The method statement decides this lot, not the discount.
- “Fixed Line Voting; IVR & MSDC” is a framework: the contest is a place on its panel, up to 1 suppliers, not a single contract.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Open procedure
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Goods
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- No (one-off requirement)
- First published
- 27 Apr 2022, 08:20 BST
- Last source update
- 27 Sept 2022, 10:51 BST
- Award evaluation window
- 25 May 2022 – …
- Authority reference
PROC2022 13- FTS notice number
2022/S 000-027002- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-0330b8Find a Tender
- Electronic trading
- e-invoicing allowed · electronic payment
- Performance terms
The Service Level Agreement is available in the Tender Documentation
- Review procedure
As stated in the Public Contracts Regulations 2015. The applicable review time limits shall be as stated in Regulations 92 and 93 Public Contracts Regulations 2015.
Publisher note: In the case of technology requirements, the BBC may involve its technology partner (Atos IT Solutions and Services Limited) to assist in the scoping and drafting of invitations to tender and/or the evaluation of tenders. However, the final decision as to which is the most economically advantageous (by reference to the award criteria) will be made by the BBC. The awarding authority reserves the right not to award a contract and to annul the procurement process at any stage. Tenders and all supporting documents must be priced in sterling and all payments will be made in sterling. The contract shall be subject to English law. The awarding authority does not bind itself to accept the lowest, or any tender and reserves the right to accept part of a tender unless the tenderer expressly stipulates otherwise in the tender document.
How it was run
Official notice- Appointment period ends
- 25 May 2022, 14:00 BST
- Submission channel
- {"electronicSubmission","written"}
- Accepted languages
- en
- Bid validity
- 180 days from the deadline
- Bids opened
- 25 May 2022, 14:00 BST
Timeline
25 May 2022 → 27 Sept 2022 · 4 dates- Admission / appointment period endsperiod end, not a bid countdown25 May 2022, 14:00 BST
- Bids opened25 May 2022, 14:00 BST
- Contract starts25 Jul 2022, 00:00 BST
- Notice published27 Sept 2022, 10:51 BST
Notice history
1 event · 2 releases on Find a Tender- Status changed to complete27 Sept 2022, 10:51 BST
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast2 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.
Contracts
All 2 of these contracts carry the same published figure, £1, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.
Contract 027002-2022-PROC 2022 13 - 1-1
- Signed
- 28 Jun 2022
- Value
- ceiling above
- Period
- … – 24 Jul 2026
- Status
- active
Contract 027002-2022-PROC 2022 13 - 2-2
- Signed
- 28 Jun 2022
- Value
- ceiling above
- Period
- … – 24 Jul 2026
- Status
- active
Bid statistics published by the authority
| Lot | Bids | SME | VCSE | Valid bid range |
|---|---|---|---|---|
| 1 · High Profile Live Events with Revenue Share | 2bids · 2 electronic | 2 | — | — |
| 2 · Fixed Price IVR & MSDC Voting Events | 2bids · 2 electronic | 2 | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Business and Property Courts of England and Wales - TCCReview body
Framework contractors & participating bidders
2 commercial parties on the notice- Spoke (interactive) LimitedFramework contractor
- Temple Interactive Media LimitedFramework contractor
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria