Security Services — UK public procurement notice

A key requirement of the contract will be the ability to provide a flexible and responsive service model that can adapt to changing operational priorities across both operators. The supplier will be expected to support emerging security concerns, targeted interventions, seasonal demand changes, major incidents, rail disruption, special events and ad hoc operational requirements.

In addition to frontline delivery, the supplier will provide all associated management, supervision, training, vehicles, uniforms, equipment, body-worn video, reporting systems and operational support required to deliver the service. The supplier will work collaboratively with NTL, TPE, the British Transport Police and other stakeholders to develop deployment plans and ensure security activities remain aligned to evolving risks and business needs throughout the contract term.

Performance will be managed through a suite of key performance indicators covering operational delivery, resource availability, patrol completion, incident management, compliance, customer service and reporting. A strong emphasis will be placed on partnership working, continuous improvement, data-driven decision making and the ability to proactively identify and respond to emerging risks and opportunities for service enhancement.

The procurement aims to establish a security partnership that delivers a safe, secure and welcoming environment for customers and colleagues while supporting the wider safety, security and customer experience objectives of both NTL and TPE.