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Published 30 Sept 2026, 13:14 BST

Official UK procurement notice

Purchase of Service Desk Plus Software

Authority: Lancashire Combined Fire Authority (Police & fire)

Framework agreementGoodsAward procedure without prior publication of a call for competition
Sectors: Software Packages & ERP (48) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)+6 more
Framework ceiling (notional)Value not publishedframework ceiling, not attributable revenue
Awarded 8 Jul 2026no call for competition

What is being bought

Published requirement description

G-Cloud 14 Call-Off Contract

This Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14) Lot 2 Cloud Software

CPV: Business transaction and personal business software package · Software package and information systems

How this framework works

From the published notice
Bids received
1 bids received · 1 suppliers appointed

The lotProcurement structure

single lot · no lot value published
Lot #1Replacement system for the ICT Service Desk, with Service Desk Plus, this is a service management solution that combines ITSM essentials, IT asset management (ITAM), and a CMDB...Cancelled
Replacement system for the ICT Service Desk, with Service Desk Plus, this is a service management solution that combines ITSM essentials, IT asset management (ITAM), and a CMDB with enterprise service management (ESM) capabilities.
Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South West
Extensions
Extension period 2 X 12 months 01/08/2028 - 31/07/2029 01/08/2029 - 31/07/2030
48400000 Business transaction and personal business software package

Procedure terms & legal framework

From the official record
Procedure method
Award procedure without prior publication of a call for competition
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Goods
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Competition type
Direct award — no call for competition
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
30 Sept 2026, 13:14 BST
Last source update
30 Sept 2026, 13:14 BST
Authority reference
LFRS 231
Classification (CPV)
Business transaction and personal business software packageSoftware package and information systems
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)+1 more
Official registry OCID
ocds-h6vhtk-077d90
Why no open competition
The procurement falls outside the scope of application of the directive
Published justification
G-Cloud 14 Call-Off Contract This Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14) Lot 2 Cloud Software

Commercial outcome & contract awards

Published awards, contracts and bid statistics — not a forecast
Suppliers appointed 1admitted to the panel · see the list ↓
Bids received 1
Contracts signed 1latest 8 Jul 2026

1 suppliers are admitted to this framework without individual award values or dates — see the supplier list below.

Contracts

  • Purchase of Service Desk Plus Software

    Signed
    8 Jul 2026
    Value
    £65,886
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
1bids———

Contracting authority & participating public bodies

Lancashire Combined Fire Authority

Contracting authorityPolice & fireRegional or local authorityGeneral public services Lancashire Fire and Rescue Service Head Quarters, Preston, North West, PR23LH [email protected]

Dispute resolution & review bodies

Framework contractors & participating bidders

1 commercial party on the notice
  • ZOHOFramework contractorGB-COH: 13424508 Suite B. 3rd Floor, Cbx li East, 414-432 Midsummer Boulevard, Milton Keynes, UK, MK9 2EA

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.