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Published 30 Apr 2025, 16:01 BST

Official UK procurement notice

Ombudsman - New Homes · UK public procurement notice

Official notice Competition analysis

Authority: Ministry of Housing, Communities & Local Government (Central government)

ServicesOpen procedureAbove thresholdConcessionSME suitableVCSE suitable
Sectors: Administration, defence and social security services (75) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
+9 moreEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)Wales (UKL)Scotland (UKM)Northern Ireland (UKN)
Concession value (operator's revenue)£12,000,000operator revenue, not the authority's budget
Tender notice expected 1 Jun 2027from the planned procurement notice
Contract term 5 yrsends 31 May 2033 · up to 31 May 2035 with extensions · starts 1 Jun 2028

What is being bought

Published requirement description

New Homes Ombudsman Scheme to provide redress for new build homeowners. Membership of the scheme will be mandatory for all housing developers with authority to impose civil sanctions and redress. This is expected to be a concessionary arrangement with value based on estimated revenue. All details including timing, are indicative and subject to change.

CPV: Administrative services for business operations

The lotProcurement structure

single lot · no lot value published
Lot #1PlannedRenewal 5 yrsSMEVCSE
Contract period: 1 Jun 2028 – 31 May 2033 (5 yrs) · up to 31 May 2035 with extensions
Delivery: LondonEligibility: SME eligibleVCSE eligible
Extensions: Extension options published
75112000 Administrative services for business operations

Who is likely to bid for this lot ↓

Pipeline intelligence · planning stage: how this market runs before the tender is published

How Ministry of Housing, Communities & Local Government buys General public services (CPV 7511), and who usually turns up

Ministry of Housing, Communities & Local Government’s own published record, next to the published market for the same work. Frameworks and DPS are kept out: they attract a different number of bids. Whole-market view: General public services (CPV 7511) →

1

How the contest usually goes

Winner shares use published awards; bid and price charts use contested lots.

Question for the bid
This buyerMinistry of Housing, Communities & Local Government · all categories
The marketGeneral public services (CPV 7511)
What to do with it
How often do SMEs win?
i

How often small and medium firms win.

Share of awards where the winner’s size is known.

The counts under this question show how many awards have a known supplier size.

Last 36 months.

Buyer: 10 of 33 known-size awards · market: CPV 7511 · UK-wide, n=26
30%42%

Small firms have won here. Neither number says whether you qualify; it describes who has been winning.

How often do local suppliers win?
i

How often local firms win similar work.

Winners with a registered address in the delivery region, out of awards with a known address.

Here, local means the winner is registered in the region where that contract was delivered.

A local branch does not count if the registered address is elsewhere.

Last 36 months.

Buyer: 24 of 38 known-location awards · market: CPV 7511 · UK-wide, n=17
63%35%

Most of this buyer’s recorded winners are registered in Greater London.

How long to a decision?
i

How long buyers here take to decide after bids close.

Middle value in days from the deadline to the first award notice, on competitions that published both dates.

Only decided tenders count, so slow ones still waiting are not in.

Last 36 months.

Buyer: 4 decided notices · market: division 75 · Greater London, n=22
27 days46 days

Half of these awards were announced within 27 days of the bid deadline.

How often single-bid or direct?
i

How often work is awarded with no recorded rival.

Direct awards and tenders where every published lot count shows one bid.

Both shares are minimums: some awards have no bid count.

Thin markets produce this too; it is not proof of a tailored specification.

Last 36 months.

Buyer: at least 26 of 38 procurements with awards had no recorded rival · market: CPV 7511 · UK-wide, n=32
68%56%

Direct awards or one recorded bid are common here. Check the route before spending time on a bid.

How many bids did past lots attract?

i

How many bids past lots received.

Each colour is a bid-count range. Only competed lots with a published count are included.

Past bids do not predict this tender.

Last 36 months.

This buyer16 lots with bid counts · all categories
63% had one bid
The market6 lots with bid counts · CPV 7511 · UK-wide
17% had one bid
Buyer / market · select a colour for counts
1 bid63% / 17%
Buyer: 10 of 16 lots with published bid counts. Market: 1 of 6 lots with published bid counts.
2–325% / 67%
Buyer: 4 of 16 lots with published bid counts. Market: 4 of 6 lots with published bid counts.
4–66% / 17%
Buyer: 1 of 16 lots with published bid counts. Market: 1 of 6 lots with published bid counts.
7+6% / 0%
Buyer: 1 of 16 lots with published bid counts. Market: 0 of 6 lots with published bid counts.

How did awards compare with estimates?

i

Where winning prices landed against estimates.

Each colour shows awards below, close to or above the published estimate, one lot at a time.

Past prices are a guide, not a bid price.

Last 36 months.

This buyer13 lots with estimate and award · all categories
23% below estimate
The market40 lots with estimate and award · division 75 · Greater London
48% below estimate
Buyer / market · select a colour for counts
Below estimate23% / 48%
Buyer: 3 of 13 lots with an estimate and award. Market: 19 of 40 lots with an estimate and award.
Within ±2%77% / 43%
Buyer: 10 of 13 lots with an estimate and award. Market: 17 of 40 lots with an estimate and award.
Above estimate0% / 10%
Buyer: 0 of 13 lots with an estimate and award. Market: 4 of 40 lots with an estimate and award.
2

Assess each lot
i

What past awards tell you about each lot.

See the forecast, this buyer’s earlier suppliers and firms with relevant wins.

No supplier is confirmed as a bidder.

Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list

Lot #1CPV 751160 monthsSME suitablePublished estimate£12m
Expected competition
i

How many bids this lot may attract.

The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.

Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 65 past lots.

A forecast, not a list of bidders.

—No model forecast yet17% single-bid risk
Past bids on 65 similar lots
1 bid17%
11 of 65 similar past lots received 1 bid (17%).
2–346%
30 of 65 similar past lots received 2–3 (46%).
4–626%
17 of 65 similar past lots received 4–6 (26%).
7+11%
7 of 65 similar past lots received 7+ (11%).
Comparable past lots usually drew 3 bids.
Commercial price forecast
i

Where the award price may land.

The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.

No comparable awards for this lot yet.

A statistical guide from past awards, not a price to bid.

—No model forecast yet
No comparable awards on record for this lot’s category yet. The published estimate is £12m, and the forecast stays empty until the market has a record to read.

Who has supplied this buyer on similar work?
i

Who has done similar work for this buyer.

Past contracts are matched by buyer, title and type of work.

A past supplier may not bid again.

No earlier contract of this buyer matches this lot on the published record.

Who could compete for this lot?
i

Who could compete for this lot?

Firms with relevant past wins. On a framework, we show firms on that agreement.

None is confirmed as a bidder.

Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.

About this data
  • Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
  • Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
  • Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
  • Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.

Procedure terms & legal framework

From the official record
Procedure method
Open procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Planned procurement
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Concession
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
30 Apr 2025, 16:01 BST
Last source update
22 May 2026, 16:00 BST
Authority reference
CPD4126086
FTS notice number
2026/S 000-048179
Latest notice
Pipeline notice (UK1)
Classification (CPV)
Administrative services for business operations
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+4 moreSouth West (UKK)Wales (UKL)Scotland (UKM)Northern Ireland (UKN)
Official registry OCID
ocds-h6vhtk-050a91 Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

30 Apr 2025 → 1 Jun 2028 · 4 dates
  1. Planning notice published
    30 Apr 2025, 16:01 BST
  2. Latest notice published152 days ago
    22 May 2026, 16:00 BST
  3. Today
    21 Oct 2026
  4. Tender notice expectedin 223 days
    1 Jun 2027, 23:59 BST
  5. Contract starts
    1 Jun 2028, 00:00 BST

Notice history

5 events · 5 releases on Find a Tender · since 30 Apr 2025
  1. Pipeline notice published
    30 Apr 2025, 16:01 BST
    UK1
  2. Pipeline notice published
    2 May 2025, 13:29 BST
    UK1
  3. Pipeline notice published
    14 May 2025, 16:25 BST
    UK1
  4. Pipeline notice published
    14 May 2026, 19:52 BST
    UK1
  5. Pipeline notice published
    22 May 2026, 16:00 BST
    UK1
Published amendments (2)

Updated Description

The time lines have been updated to reflect the current estimated delivery

Routine re-releases (5)
  • 2025-05: 1 release · 2 May 2025
  • 2025-04: 1 release · 30 Apr 2025

Commercial outcome & contract awards

Pipeline notice
Awards (0)
No award published
Contracts (0)
No contract published
Bid statistics
No aggregate bid statistics published

Contracting authority & participating public bodies

Ministry of Housing, Communities & Local Government

Contracting authorityPublic authority - central government GB-PPON: PWCX-8281-CLPR 2 Marsham Street, London United Kingdom, London, SW1P 4DFContact email

Official documents & specifications (5)

Official links; attachments are not copied

Notices published for this procedure

  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender