plannedFind a Tender · planning Update

Ombudsman - New Homes

Buyer: Ministry of Housing, Communities and Local Government (MCHLG) →

BuyerMinistry of Housing, Communities and Local Government (MCHLG)

Statusplanned

DeadlineNot published

Value£12,000,000

Published22 May 2026

What is being bought

New Homes Ombudsman Scheme to provide redress for new build homeowners. Membership of the scheme will be mandatory for all housing developers with authority to impose civil sanctions and redress. This is expected to be a concessionary arrangement with value based on estimated revenue. All details including timing, are indicative and subject to change.

Delivery location

UKC, GB · UKD, GB · UKE, GB · UKF, GB · UKG, GB · UKH, GB · UKI, GB · UKJ, GB · UKK, GB · UKL, GB · UKM, GB · UKN, GB

Lot details

Lot 1

No lot description published.

Statusplanned

Contract periodFrom 1 Jun 2028 to 31 May 2033

SME suitabilitySuitable for SMEs

What is included

Item	Category	Quantity
1	Administrative services for business operations	Not published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 75. The category anchor is Administrative services for business operations (75112000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison set	Procedures	Reported bids per procedure	Named award suppliers	Price evidence
Market: CPV division 75	2,722	3 median · 35.4 average (950 of 2,722 with a bid count)	3.3 average (1,149 of 2,722 with named award suppliers)	Not published
Same buyer	1	Not published	Not published	Not published
Delivery region: UKC	73	2 median · 39.2 average (19 of 73 with a bid count)	6.7 average (23 of 73 with named award suppliers)	Not published
Similar published value (0.5×–2×)	169	Not published	Not published	Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published

Dynamic purchasing systemNot published

Competitive procurementNot published

Recurring requirementNot published

Procurement method rationaleNot published

Rationale classificationsNot published

Special regimeconcession

Covered byNot published

Submission policyNot published

Selection criteriaNot published

Risk detailsNot published

Planning & early market engagement

BudgetValue not published

No-engagement rationaleNot published

Planning documents1

Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Documents & submission route

Pipeline notice on Find a Tender planning · plannedProcurementNotice

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCID	ocds-h6vhtk-050a91
Latest release ID	048179-2026
Latest release timestamp	Fri May 22 2026 15:00:26 GMT+0000 (Coordinated Universal Time)
Source	find-a-tender
Official notice URL	Not published
Tender status	planned
Procurement method	open
Procurement method details	Open procedure
Main procurement category	services
Above threshold	Yes
Legal basis	2023/54
Tender period: start	Not published
Tender period: end	Not published
Expression of interest deadline	Not published
Enquiry deadline	Not published
Award period: start	Not published
Award period: end	Not published
Submission method details	Not published
Submission languages	Not published
Electronic catalogue policy	Not published
Total tender value	£12,000,000
Tender lots in source	1
Tender items in source	1
Tender documents in source	0
Awards in latest release	0
Contracts in latest release	0
Parties in latest release	1

Notice history

Date	Event	Reference
22 May 2026	planningUpdate	048179-2026
14 May 2026	planningUpdate	044655-2026
14 May 2025	planningUpdate	021454-2025
2 May 2025	planningUpdate	018760-2025
30 Apr 2025	planning	018128-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON

{
  "id": "048179-2026",
  "tag": [
    "planningUpdate"
  ],
  "date": "2026-05-22T16:00:26+01:00",
  "ocid": "ocds-h6vhtk-050a91",
  "buyer": {
    "id": "GB-PPON-PWCX-8281-CLPR",
    "name": "Ministry of Housing, Communities & Local Government"
  },
  "tender": {
    "id": "CPD4126086",
    "lots": [
      {
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        "status": "planned",
        "hasRenewal": true,
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "contractPeriod": {
          "endDate": "2033-05-31T23:59:59+01:00",
          "startDate": "2028-06-01T00:00:00+01:00",
          "maxExtentDate": "2035-05-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKE",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKF",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKG",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKL",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKM",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKN",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "75112000",
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            "description": "Administrative services for business operations"
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        ]
      }
    ],
    "title": "Ombudsman - New Homes",
    "value": {
      "amount": 12000000,
      "currency": "GBP",
      "amountGross": 14400000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "New Homes Ombudsman Scheme to provide redress for new build homeowners. Membership of the scheme will be mandatory for all housing developers with authority to impose civil sanctions and redress. This is expected to be a concessionary arrangement with value based on estimated revenue. All details including timing, are indicative and subject to change.",
    "communication": {
      "futureNoticeDate": "2027-06-01T23:59:59+01:00"
    },
    "specialRegime": [
      "concession"
    ],
    "aboveThreshold": true,
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PWCX-8281-CLPR",
      "name": "Ministry of Housing, Communities & Local Government",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "country": "GB",
        "locality": "London  United Kingdom",
        "postalCode": "SW1P 4DF",
        "countryName": "United Kingdom",
        "streetAddress": "2 Marsham Street"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/ministry-of-housing-communities-local-government",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PWCX-8281-CLPR",
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      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "048179-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/048179-2026",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-05-22T16:00:26+01:00"
      }
    ]
  },
  "initiationType": "tender"
}

Complete JSON history (5 releases)

22 May 2026 · 048179-2026 · planningUpdate

{
  "id": "048179-2026",
  "tag": [
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  "date": "2026-05-22T16:00:26+01:00",
  "ocid": "ocds-h6vhtk-050a91",
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    "id": "GB-PPON-PWCX-8281-CLPR",
    "name": "Ministry of Housing, Communities & Local Government"
  },
  "tender": {
    "id": "CPD4126086",
    "lots": [
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        "hasRenewal": true,
        "suitability": {
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        },
        "contractPeriod": {
          "endDate": "2033-05-31T23:59:59+01:00",
          "startDate": "2028-06-01T00:00:00+01:00",
          "maxExtentDate": "2035-05-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKE",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKF",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKG",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKL",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKM",
            "country": "GB",
            "countryName": "United Kingdom"
          },
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            "country": "GB",
            "countryName": "United Kingdom"
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    ],
    "title": "Ombudsman - New Homes",
    "value": {
      "amount": 12000000,
      "currency": "GBP",
      "amountGross": 14400000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "New Homes Ombudsman Scheme to provide redress for new build homeowners. Membership of the scheme will be mandatory for all housing developers with authority to impose civil sanctions and redress. This is expected to be a concessionary arrangement with value based on estimated revenue. All details including timing, are indicative and subject to change.",
    "communication": {
      "futureNoticeDate": "2027-06-01T23:59:59+01:00"
    },
    "specialRegime": [
      "concession"
    ],
    "aboveThreshold": true,
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PWCX-8281-CLPR",
      "name": "Ministry of Housing, Communities & Local Government",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "country": "GB",
        "locality": "London  United Kingdom",
        "postalCode": "SW1P 4DF",
        "countryName": "United Kingdom",
        "streetAddress": "2 Marsham Street"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/ministry-of-housing-communities-local-government",
        "classifications": [
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      },
      "identifier": {
        "id": "PWCX-8281-CLPR",
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    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "048179-2026",
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        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-05-22T16:00:26+01:00"
      }
    ]
  },
  "initiationType": "tender"
}

14 May 2026 · 044655-2026 · planningUpdate

{
  "id": "044655-2026",
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  "date": "2026-05-14T19:52:59+01:00",
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    "name": "Ministry of Housing, Communities & Local Government"
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        "contractPeriod": {
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          "startDate": "2026-11-30T00:00:00Z",
          "maxExtentDate": "2033-11-30T23:59:59Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC",
            "country": "GB",
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          },
          {
            "region": "UKD",
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          },
          {
            "region": "UKE",
            "country": "GB",
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          },
          {
            "region": "UKF",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKG",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH",
            "country": "GB",
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          },
          {
            "region": "UKI",
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          },
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          },
          {
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            "country": "GB",
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          },
          {
            "region": "UKL",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKM",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKN",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
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          {
            "id": "75112000",
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            "description": "Administrative services for business operations"
          }
        ]
      }
    ],
    "title": "Ombudsman - New Homes",
    "value": {
      "amount": 12000000,
      "currency": "GBP",
      "amountGross": 14400000
    },
    "status": "planned",
    "amendments": [
      {
        "id": "044655-2026",
        "description": "The time lines have been updated to reflect the current estimated delivery"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "New Homes Ombudsman Scheme to provide redress for new build homeowners. Membership of the scheme will be mandatory for all housing developers and will have authority to impose civil sanctions and redress. This is expected to be a concessionary arrangement, and the contract value would be based on estimated revenue.",
    "communication": {
      "futureNoticeDate": "2026-07-31T23:59:59+01:00"
    },
    "specialRegime": [
      "concession"
    ],
    "aboveThreshold": true,
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PWCX-8281-CLPR",
      "name": "Ministry of Housing, Communities & Local Government",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "country": "GB",
        "locality": "London  United Kingdom",
        "postalCode": "SW1P 4DF",
        "countryName": "United Kingdom",
        "streetAddress": "2 Marsham Street"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/ministry-of-housing-communities-local-government",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PWCX-8281-CLPR",
        "scheme": "GB-PPON"
      },
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      }
    }
  ],
  "language": "en",
  "planning": {
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      {
        "id": "044655-2026",
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        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2026-05-14T19:52:59+01:00"
      }
    ]
  },
  "initiationType": "tender"
}

14 May 2025 · 021454-2025 · planningUpdate

{
  "id": "021454-2025",
  "tag": [
    "planningUpdate"
  ],
  "date": "2025-05-14T16:25:12+01:00",
  "ocid": "ocds-h6vhtk-050a91",
  "buyer": {
    "id": "GB-PPON-PWCX-8281-CLPR",
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    "items": [
      {
        "id": "1",
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          {
            "region": "UKC",
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            "countryName": "United Kingdom"
          },
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKE",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKF",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKG",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKK",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKL",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKM",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKN",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
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          {
            "id": "75112000",
            "scheme": "CPV",
            "description": "Administrative services for business operations"
          }
        ]
      }
    ],
    "title": "Ombudsman - New Homes",
    "value": {
      "amount": 12000000,
      "currency": "GBP",
      "amountGross": 14400000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "New Homes Ombudsman Scheme to provide redress for new build homeowners. Membership of the scheme will be mandatory for all housing developers and will have authority to impose civil sanctions and redress. This is expected to be a concessionary arrangement, and the contract value would be based on estimated revenue.",
    "communication": {
      "futureNoticeDate": "2026-02-27T23:59:59Z"
    },
    "specialRegime": [
      "concession"
    ],
    "aboveThreshold": true,
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PWCX-8281-CLPR",
      "name": "Ministry of Housing, Communities & Local Government",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI32",
        "country": "GB",
        "locality": "London  United Kingdom",
        "postalCode": "SW1P 4DF",
        "countryName": "United Kingdom",
        "streetAddress": "2 Marsham Street"
      },
      "details": {
        "url": "https://www.gov.uk/government/organisations/ministry-of-housing-communities-local-government",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PWCX-8281-CLPR",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "commercial@communities.gov.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "021454-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/021454-2025",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2025-05-14T16:25:12+01:00"
      }
    ]
  },
  "initiationType": "tender"
}

2 May 2025 · 018760-2025 · planningUpdate

{
  "id": "018760-2025",
  "tag": [
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30 Apr 2025 · 018128-2025 · planning

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