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Published 7 Mar 2022, 15:03 GMT

Official UK procurement notice

NHS Patient Survey Approved Contractor Framework

Official notice

Authority: Care Quality Commission (Central government)·Consortium: 2 public authorities

Framework agreementServicesOpen procedureSME suitable
Sectors: Business Services & Consultancy (79) Delivery: UKNorth East (UKC)North West (UKD)
+7 moreYorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)
Framework ceiling (notional)£8,000,000framework ceiling, not attributable revenue
Submissions closed 28 Jul 2022awarded 18 May 2023
Next notice expected 29 Apr 2022

Re-procurement plannedNHS Patient Survey Approved Contractor Framework · tender expected

What is being bought

Published requirement description

A Framework of Approved Contractors to work with and provide a range of survey-related services to Commissioners when contracted to do so. In the future it is possible Approved Contractors would be invited to supply other research related activities alongside this work, in the event that such activities are developed.<br/>Approved Contractors will be required to work, under Call- Off Contracts, directly with Care Providers registered with CQC and on occasion, with the Coordination Centre or CQC directly. The purpose of Approved Contractors is to:<br/><br/>

  • ensure that Care Providers are able to undertake National Surveys by providing the required skills and expertise to draw samples, distribute and collect questionnaires using a variety of survey administration modes (currently paper and online and incorporating SMS reminders) as per standardised schedules, guidance and in line with national approvals;<br/><br/>
  • process collected data to allow own analysis of results on behalf of Commissioners(in line with CQC data cleaning and analysis standards and national approvals) and to submit timely and accurate data to the Coordination Centre at required intervals to permit centralised analysis;<br/><br/>
  • ensure potential safeguarding issues are escalated to the appropriate authorities at the earliest opportunity;<br/><br/>
  • ensure that CQC is able to pilot approaches to improving surveys, and undertake other specific work as required over the life of the Framework Agreement;<br/><br/>
  • work in partnership with CQC and the Co-ordination Centre to seek to continually improve the NHS Patient Survey Programme. <br/><br/>As this is a Framework Agreement, CQC does not guarantee any work through this Framework Agreement and requirements may be called-off as and when required.

CPV: Market and economic research; polling and statistics · Market research services · Public-opinion polling services · Social research services · Survey analysis services · Survey conduction services · Survey design services · Survey services · Telephone survey services

How this framework works

From the published notice
Bids received
9 bids received · 4 suppliers appointed

The lotProcurement structure

single lot · value published
Lot #1This procurement was undertaken following an open procedure processAwardedRenewalPublished value£8,000,000

This procurement was undertaken following an open procedure process.<br/><br/>The framework is awarded for an initial period of 24 months with an option to extend for up to 24 months.<br/><br/>Total Awarded Value is the maximum of all charges including all optional contract extensions.

Delivery: UK, North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South West · England
Extensions: Option to extend for up to a further 24 months for a total framework term of 48 months including optional extension. · Framework will be for an initial period of 24 months with the provision to extend for a further 24 months.Variant bids: not allowed
79310000 Market research services79311000 Survey services79311100 Survey design services79311200 Survey conduction services79311210 Telephone survey services79311300 Survey analysis services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 90%Social value: 10%
Published award criteria (3)
  • Quality: 90
  • Social Value: 10
  • Price: 0
What this means for your bid
  • “NHS Patient Survey Approved Contractor Framework” is a framework: the contest is a place on its panel, not a single contract.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
Yes
First published
7 Mar 2022, 15:03 GMT
Last source update
26 May 2023, 11:35 BST
Award evaluation window
31 Aug 2022 – …
Authority reference
CQC I&D 038
FTS notice number
2023/S 000-015063
Classification (CPV)
Market and economic research; polling and statisticsMarket research servicesPublic-opinion polling servicesSocial research servicesSurvey analysis servicesSurvey conduction servicesSurvey design servicesSurvey servicesTelephone survey services
Delivery area
UKNorth East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)
+2 moreSouth East (UKJ)South West (UKK)
Official registry OCID
ocds-h6vhtk-031ebb Find a Tender

Publisher note: The open procedure will be conducted via the Authority's e-Sourcing portal hosted by Atamis.<br/><br/>If you are interested in bidding for this opportunity, please complete your Atamis registration by following this link: https://healthfamily.force.com/s/Welcome<br/><br/>Should you have any queries regarding how to register your organisation on Atamis e-Sourcing portal, or cannot locate your unique reference supplier number, please contact Atamis Support Desk via [email protected] or via phone 0800 9956035 (Monday to Friday 8am to 5pm).

How it was run

Official notice
Run through: Atamis legacy domain (health-family.force.com) · Who buys & how to bid on Atamis
Supplier login requiredLanguage: EN
Access & registration note: Legacy Salesforce domain still used in notices — use the current Atamis portal · this portal address is a legacy domain; the operator has migrated

Tender documents are also served through a separate tool: https://health-family.force.com/s/Welcome ↗

Appointment period ends
28 Jul 2022, 12:00 BST
Submission channel
{"electronicSubmission","written"}
Accepted languages
en
Bid validity
90 days from the deadline
Bids opened
31 Aug 2022, 12:00 BST
Detailed submission instructions & authority contactsFrom official release

health-family.force.com/s/Welcome ↗

Timeline

29 Apr 2022 → 26 May 2023 · 4 dates
  1. Next notice expected
    29 Apr 2022, 00:00 BST
  2. Admission / appointment period endsperiod end, not a bid countdown
    28 Jul 2022, 12:00 BST
  3. Bids opened
    31 Aug 2022, 12:00 BST
  4. Notice published
    26 May 2023, 11:35 BST

Notice history

5 events · 3 releases on Find a Tender · since 29 Jun 2022
  1. Status changed to active
    29 Jun 2022, 14:16 BST
  2. Procurement method changed
    29 Jun 2022, 14:16 BST
  3. Deadline published: 28 Jul 2022, 12:00 BST
    29 Jun 2022, 14:16 BST
  4. Buyer details updated
    29 Jun 2022, 14:16 BST
  5. Status changed to complete
    26 May 2023, 11:35 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 4admitted to the panel · see the list ↓
Bids received 98 from SMEs
Contracts signed 4latest 18 May 2023

4 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

  • Contract 015063-2023-1

    Signed
    18 May 2023
    Value
    —
    Status
    active

  • Contract 015063-2023-2

    Signed
    18 May 2023
    Value
    —
    Status
    active

  • Contract 015063-2023-3

    Signed
    18 May 2023
    Value
    —
    Status
    active

  • Contract 015063-2023-4

    Signed
    18 May 2023
    Value
    —
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
9bids · 9 electronic · 9 from abroad8—£8,000,000 – £8,000,000

Contracting authority & participating public bodies

2 public bodies on the notice

Care Quality Commission

Contracting authorityCentral GovernmentBody governed by public lawHealth 2 Redman Place, Stratford, London, London, E20 1JQContact name, email Published organisation website ↗

Dispute resolution & review bodies

  • High Court (Technology and Construction Court)Review body London
  • The High CourtReview body LondonContact email

Framework contractors & participating bidders

4 commercial parties on the notice
  • EXPLAIN MARKET RESEARCH LIMITEDFramework contractor02880683 The Core Bath Lane, Newcastle Helix, Newcastle upon Tyne, North East, NE4 5TFContact phone
  • IQVIA UKFramework contractor03022416 3 Forbury Place, 23 Forbury Road, Reading, South East, RG1 3JH
  • PICKER INSTITUTE EUROPEFramework contractor03908160 Suite 6, Fountain House John Smith Drive, Oxford, South East, OX4 2JYContact phone
  • Patient Perspective Ltd.Framework contractor05725898 5 South Parade, Summertown, Oxford, South East, OX2 7JLContact phone

Official documents & specifications (1)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria