Official UK procurement notice
24/7 Hazard Line & Emergency Call Out
Authority: Mining Remediation Authority (Central government)
What is being bought
Published requirement descriptionProvision of 24/7 Hazard Line and Emergency Call-Out Service
The provision of a 24/7 Hazard Line and Emergency Call-Out Service, designed to support critical operations and ensure immediate response during emergency situations.
Objectives and Requirement
We aim to procure a Contractor with the expertise and resources to perform the following tasks:
- Provide a manned call-out service across the British Coalfields.
- Deploy competent personnel to respond to coal tip, surface, or mine-related hazards within 4 hours in the specified regions. MRA employs competent staff for call outs; however, the Contractor will be required to provide personnel for coverage when necessary.
- Manage the hazard line 24/7, ensuring immediate access to emergency response support.
This was a Open Tender Procedure - Procurement Act 2023.
CPV: Call centre · Hazard protection and control consultancy services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£1,500,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Published sub-criteria (1)
- Price Per Quality Point: 100%
Published award criteria (1)
- Price Per Quality Point: Price per quality point (PQP) is an evaluation technique designed to make it easier to consistently and fairly compare bids of varying quality and price. It also makes it easier for bidders to judge how they may score overall. In this approach a PQP is calculated for each bid by: • Determining the bid price; • Determining the quality score for each bid, expressed as a whole number rather than as a percentage (though the whole number may still be points out of 100); and • Dividing the bid price by the quality score to give an output price per quality point. The PQP is established by dividing each bidder's price by its quality score. This enables true comparison of what the department will pay between per quality point and bidders are not being compared against each other, but only assessed based on their own bid.
- Price carries 100 of 100 points: a 10% discount moves about 10 points. This one is won on the number: sharpen the price before polishing the prose.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 27 Mar 2025, 14:19 GMT
- Last source update
- 10 Sept 2025, 09:11 BST
- Award evaluation window
- Submission end – 30 Jun 2025
- Authority reference
CA18/2/2/58- FTS notice number
2025/S 000-018703- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04f98dFind a Tender
How it was run
Official notice- Submission deadline
- 2 Jun 2025, 16:00 BST
- Clarification deadline
- 23 May 2025, 16:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Mining Remediation Authority tenders are now being undertaken by the Authority's eTender portal InBye, details of how to register are detailed below.
Should you wish to participate in any electronic tender exercise you will need to register your company details, which will require the provision of some company information and agreement to terms and conditions to access the system. Use of the system is free of charge.
In order to register please log on to inbye.coal.gov.uk/s2c/ ↗
Should you have any difficulties with this procedure, please contact Adam Beckett - [email protected]
The sending, completion and return of tenders will be undertaken electronically, the Authority will issue a letter to award the contract.
Timeline
27 Mar 2025 → 30 Sept 2025 · 11 dates- Planning notice published27 Mar 2025, 14:19 GMT
- Next notice expected30 Apr 2025, 23:59 BST
- Market engagement30 Apr 2025, 23:59 BST
The Market Engagement strategy is dependent on the interest demonstrated after publication of this notice
- Tender notice published2 May 2025, 11:34 BST
- Clarification questions by23 May 2025, 16:00 BST
- Submission deadline2 Jun 2025, 16:00 BST
- Award decision expected by30 Jun 2025, 23:59 BST
- Assessment summaries sent14 Jul 2025, 00:00 BST
- Standstill ends28 Jul 2025, 23:59 BST
- Latest notice published10 Sept 2025, 09:11 BST
- Contract starts381 days ago30 Sept 2025, 00:00 BST
Notice history
10 events · 4 releases on Find a Tender · since 27 Mar 2025- Preliminary market engagement notice published27 Mar 2025, 14:19 GMTUK2
- Tender notice published2 May 2025, 11:34 BSTUK4
- Published value published: £1,500,0002 May 2025, 11:34 BST
- Status changed to active2 May 2025, 11:34 BST
- Procurement method changed2 May 2025, 11:34 BST
- Deadline published: 2 Jun 2025, 16:00 BST2 May 2025, 11:34 BST
- Contract award notice published17 Jul 2025, 08:13 BSTUK6
- Status changed to complete17 Jul 2025, 08:13 BST
- Contract signature expected29 Jul 2025, 23:59 BSTscheduled
- Contract details notice published10 Sept 2025, 09:11 BSTUK7
Routine re-releases (4)
- 2025-03: 1 release · 27 Mar 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Mines Rescue Service LtdSME1 Oct 2025 – 1 Oct 2028 · up to 1 Oct 2030Extensions: Contract Period: 3 + 2 Years - As stated in the ITT. | £688,725 | 14 Jul 2025 | Awarded |
Contracts
NEC4 TSSC - 24/7 Hazard Line & Emergency Call Out · Mines Rescue Service LtdSME
- Signed
- 27 Aug 2025
- Value
- £688,725
- Period
- 1 Oct 2025 – 1 Oct 2028 · up to 1 Oct 2030 with extensions
- Status
- active
- Extensions
- Contract period 3 + 2
3 agreed KPIs: Regular Performance Reviews · Contingency Staffing Plans · Competence & Training
- Regular Performance Reviews, Implement quarterly performance reporting and contract review meetings.
- Contingency Staffing Plans, Require the contractor to maintain an on-call reserve of trained staff.
- Competence & Training, Mandate proof of qualifications, training records, and continuous professional development.
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 2final-stage tenders | 2 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Mines Rescue Service LtdAwarded supplier
Official documents & specifications (5)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications eTender Registration Information Mining Remediation Authority tenders are now being undertaken by the Authority's eTender portal InBye, details of how to register are detailed below. Should you wish to participate in any electronic tender exercise you will need to register your c…
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender