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Published 24 Apr 2025, 12:25 BST

Official UK procurement notice

Establishment and Management of Water Industry Consumer Panels in England and Wales

Official notice

Authority: CCW (Public body)

ServicesCompetitive flexible procedureAbove thresholdSME suitableVCSE suitableAccelerated
Sectors: Research & Development (R&D) (73) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
+7 moreEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)Wales (UKL)
Published estimate£7,903,000≈ £2.0m / year · £9,878,750 inc. VAT · 1 value update
Submissions closed 16 Jun 2025awarded 1 Sept 2025
Awarded to Taylor McKenzie Research & Marketing Ltd
Contract term 4 yrsends 30 Sept 2029 · starts 1 Oct 2025

What is being bought

Published requirement description

CCW intends to appoint a Supplier to establish, manage and operate 16 independent water industry consumer panels across England and Wales; one panel for each water company in accordance with the Water (Special Measures) Act 2025 . These panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to water consumers such as value for money, billing, environmental concerns and support for vulnerable consumers. The panels will engender an understanding of consumer's views on issues of concern to domestic water consumers and identify service improvements consumers want from water companies.

  • How the procedure runs: Stage One - Procurement Specific Questionnaire published (10 days) Stage Two - Invitation to Tender published (15 days) Stage Three - Presentations Commence with top scorers of I.T.T (1 full day) Stage Four - Negotiations Commence with top scorers of stage three (2 days)

CPV: Research services

The lotProcurement structure

single lot · value published
Lot #1Awarded 4 yrsSMEVCSEPublished value£7,903,000
Contract period: 1 Oct 2025 – 30 Sept 2029 (4 yrs)Value: £7,903,000 exc. VAT · £9,878,750 inc. VAT
Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South West, WalesEligibility: SME eligibleVCSE eligible
73110000 Research services
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Please see PSQ

  • Technical & professional ability

    Please see PSQ

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 100%
Published sub-criteria (3)
  • Experiences of establishing a consumer research panel: 33.34%
  • Staff Experience: 33.33%
  • Experience of managing live public dialogu: 33.33%
Published award criteria (3)
  • Experiences of establishing a consumer research panel: 1. Please detail your experiences of establishing a consumer research panel with demographics, analysis and reporting segmented into multiple geographic areas (Provide at least 2 example projects within the last 3 years min).
  • Staff Experience: 2. Do you have employees on this project with experience of several research and engagement projects in water utilities over the last three years.
  • Experience of managing live public dialogu: 3. Experience of managing live public dialogue on complex issues, balancing the perspectives of different stakeholders.
Conditions of participation2
  • Economic & financial standing

    Please see PSQ

  • Technical & professional ability

    Please see PSQ

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
24 Apr 2025, 12:25 BST
Last source update
7 Nov 2025, 15:52 GMT
Award evaluation window
Submission end – 14 Aug 2025
Authority reference
25-009
FTS notice number
2025/S 000-029925
Accelerated
Qualifying planned procurement notice
Latest notice
Contract details notice (UK7)
Classification (CPV)
Research services
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+2 moreSouth West (UKK)Wales (UKL)
Official registry OCID
ocds-h6vhtk-0506ed Find a Tender
Contract terms summary

Invoices to be submmitted electonically with a valid purcjase order number only.

How it runs

Stage One - Procurement Specific Questionnaire published (10 days)

Stage Two - Invitation to Tender published (15 days)

Stage Three - Presentations Commence with top scorers of I.T.T (1 full day)

Stage Four - Negotiations Commence with top scorers of stage three (2 days)

Review and risk notes
Risks

Pleasee see PSQ

How it was run

Official notice
Run through: Jaggaer · Who buys & how to bid on JAGGAER
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Submission deadline
16 Jun 2025, 17:00 BST
Clarification deadline
11 Jun 2025, 17:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

public.bravosolution.co.uk/esop/guest/login.do ↗

Timeline

24 Apr 2025 → 7 Nov 2025 · 10 dates
  1. Planning notice published
    24 Apr 2025, 12:25 BST
  2. Tender notice published
    4 Jun 2025, 14:46 BST
  3. Next notice expected
    5 Jun 2025, 23:59 BST
  4. Clarification questions by
    11 Jun 2025, 17:00 BST
  5. Submission deadline
    16 Jun 2025, 17:00 BST
  6. Award decision expected by
    14 Aug 2025, 23:59 BST
  7. Assessment summaries sent394 days ago
    18 Sept 2025, 00:00 BST
  8. Standstill ends382 days ago
    29 Sept 2025, 23:59 BST
  9. Contract starts381 days ago
    1 Oct 2025, 00:00 BST
  10. Latest notice published343 days ago
    7 Nov 2025, 15:52 GMT

Notice history

12 events · 7 releases on Find a Tender · since 24 Apr 2025
  1. Planned procurement notice published
    24 Apr 2025, 12:25 BST
    UK3
  2. Planned procurement notice published
    24 Apr 2025, 12:31 BST
    UK3
  3. Deadline moved to 19 Jun 2025, 23:59 BST
    24 Apr 2025, 12:31 BST
    +0 days · was 19 Jun 2025, 23:59 BST
  4. Planned procurement notice published
    24 Apr 2025, 12:35 BST
    UK3
  5. Planned procurement notice published
    24 Apr 2025, 14:52 BST
    UK3
  6. Tender notice published
    4 Jun 2025, 14:46 BST
    UK4
  7. Status changed to active
    4 Jun 2025, 14:46 BST
  8. Deadline moved to 16 Jun 2025, 17:00 BST
    4 Jun 2025, 14:46 BST
    -3 days · was 19 Jun 2025, 23:59 BST
  9. Contract award notice published
    18 Sept 2025, 15:27 BST
    UK6
  10. Status changed to complete
    18 Sept 2025, 15:27 BST
  11. Contract signature expected
    1 Oct 2025, 23:59 BST
    scheduled
  12. Contract details notice published
    7 Nov 2025, 15:52 GMT
    UK7
Published amendments (3)

Abbreviation WSMA 2025 expanded to Water (Special Measures) Act 2025

Paragraph spacing improved for easier reading.

Contract sum (inclusive of VAT) amended

Routine re-releases (7)
  • 2025-04: 4 releases · 24 Apr 2025, 24 Apr 2025

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £799,1321 award exc. VAT
Bids received 54 from SMEs
Contracts signed 1latest 1 Oct 2025
Awarded toValueDateStatus
Taylor McKenzie Research & Marketing LtdSMEESTABLISHMENT MANAGEMENT AND OPERATION OF WATER INDUSTRY CONSUMER PANELS1 Oct 2025 – 30 Sept 2029£799,1321 Sept 2025Awarded

Contracts

  • Establishment Management and Operation of Water Industry Consumer Panels · Taylor McKenzie Research & Marketing LtdSME

    Signed
    1 Oct 2025
    Value
    £799,132
    Period
    1 Oct 2025 – 30 Sept 2029
    Status
    active
    6 agreed KPIs: Sample Recruited · Broadly representative sample for England and Wales · Social Value - Inclusive recruitment and representation of panel members & diversity of panel. …
    • Sample Recruited, The number of people on each panel at panel launch
    • Broadly representative sample for England and Wales, Balanced and proportionate number of demographics and incomes across England and Wales 
    • Social Value - Inclusive recruitment and representation of panel members & diversity of panel., Percentage of panel participants from typically hard to reach, under-represented or vulnerable groups (e.g., low-income households, ethnic minorities, rural communities, individuals with limiting health conditions, or in transitional circumstances which make them more sensitive to service disruption) across each panel area.
    • Participation rate - numbers, The number who take part in activities per panel 
    • Participation rate - diversity, he number in typically hard to reach/under-represented groups who take part in activities per panel
    • Accountability experience, The % who feel accountability experience is worthwhile

Bid statistics published by the authority

BidsSMEVCSEValid bid range
5final-stage tenders40—

Contracting authority & participating public bodies

Consumer Council for Water

Contracting authorityPublic authority - central government GB-PPON: PCLM-3677-JYML 23 Stephenson Street, Birmingham, West Midlands, B2 4BHContact name, email

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications (9)

Official links; attachments are not copied

Tender pack and attachments

  • Signed contract contractSigned contractPDF
  • Bidding documents and specificationstenderBidding documents and specificationsAccess: These will be published in future rounds of the procuremnet via the Bravo portal.

Notices published for this procedure