Establishment and Management of Water Industry Consumer Panels in England and Wales

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      "features": "This notice is published in accordance with Section 15 of the Procurement Act 2023 to alert the market to a forthcoming procurement. It does not constitute a call for competition. \nInterested suppliers are encouraged to monitor Find a Tender (Central Digital Platform) and/or Bravo Solutions e-tendering portal (https://public.bravosolution.co.uk/esop/guest/login.do) for the publication of the formal Tender Notice. \nThis tender will be a multi-stage procurement exercise employing the Competitive Flexible Procedure provided for in S.20(2)(b) Procurement Act 2023. CCW finds this the most proportionate procedure with regard to the nature, complexity and cost of this contract S.20(3) Procurement Act 2023.    \nCCW reserves the right to exercise it's prerogative with respect to limiting the numbers of bidders invited to the ITT and Presentation stages of this tender in accordance with S.20(4)(a) and S.20(5)(b) Procurement Act 2023. The bidders who will proceed to the ITT stage will be determined by the scores achieved by each bidder in Part 3 of the Procurement Standard Questionnaire. The bidders who will be invited to the Presentation stage will be determined by the scores achieved by each bidder at ITT stage.\nThe exact number of bidders who will be invited to the ITT stage will be stated in the tender documents as will the weightings applied to each criterion within the Part 3 Procurement Standard Questionnaire evaluation.",
      "isAccelerated": true,
      "acceleratedRationale": "Qualifying planned procurement notice"
    },
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "awardPeriod": {
      "endDate": "2025-08-31T23:59:59+01:00"
    },
    "description": "CCW intends to appoint one or more suppliers to establish and manage 16 independent water consumer panels across England and Wales in accordance the WSMA 2025. \nThese panels will consist of domestic water and wastewater consumers. They will be used to provide regular feedback on the performance of water companies and other issues of concern to domestic water industry consumers such as value for money, billing, environmental concerns and support for vulnerable domestic consumers.\nThis procurement will establish a reliable and flexible mechanism for capturing lived customer experience in conformity with CCW's statutory obligations under the Water Industry Act 1991 as amended by the Water Act 2003.\nThe successful supplier will be required to:\nRecruit and manage panel members from diverse demographic and geographical backgrounds\nDesign and facilitate customer engagement activities which will primarily be through surveys but may evolve to focus groups, interviews, workshops and surveys\nRun accountability sessions (and the necessary briefing for consumers ahead of these sessions)\nAnalyse and report findings in a format that drives the necessary changes that water companies need to implement leading to better outcomes for water consumers\nWork collaboratively with CCW to ensure high-quality, independent and ethical engagement practices are followed\nDeliver outputs on a specified regular basis in accordance with a defined program of engagement throughout the term of the contract.",
    "tenderPeriod": {
      "endDate": "2025-06-19T23:59:59+01:00"
    },
    "communication": {
      "futureNoticeDate": "2025-06-05T23:59:59+01:00"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PCLM-3677-JYML",
      "name": "Consumer Council for Water",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG31",
        "country": "GB",
        "locality": "Birmingham",
        "postalCode": "B2 4BH",
        "countryName": "United Kingdom",
        "streetAddress": "23 Stephenson Street"
      },
      "details": {
        "url": "http://www.ccw.org.uk",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PCLM-3677-JYML",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurement@ccwater.org.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "016754-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/016754-2025",
        "format": "text/html",
        "noticeType": "UK3",
        "description": "Planned procurement notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2025-04-24T12:25:33+01:00"
      }
    ]
  },
  "initiationType": "tender"
}