Official UK procurement notice
Didcot Town Council IT support contract tender
Authority: Didcot Town Council (Local council)
What is being bought
Published requirement descriptionScope of the work required:
- Ongoing support for staff and Cllrs with Council issued hardware
- Managing and providing ongoing support with Microsoft 365 accounts
- Maintenance of Council documents in Sharepoint
- Assisting with any issues relating to 3rd party specialist software
- Managing a range of different devices including laptops, tablets, mobile phones and printers
- Managing the security of the Council's IT systems
- Managing the Council's wifi networks, internet lines and any connectivity issues across the portfolio of Council buildings
- Running a programme of training for staff and Town Cllrs - especially relating to the avoidance of phish emails
- Ad hoc IT projects such as software up-grades; the provision of internet/wifi connectivity in a new Community Centre due to open in November 2025, plus more
- Opportunities to quote for VOIP Telephony and mobiles
- Detailed service legal agreement including response times
- Dedicated account manager who will be pro-active in the management of our IT needs with regular meetings and updates as required
CPV: Computer support services · Maintenance and repair of information technology equipment · Software support services · System and support services
The lotProcurement structure
single lot · value publishedWhat it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Lot awarding rule: Please see attached documents.
Procedure terms & legal framework
From the official record- Procedure method
- Below threshold - open competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 25 Jul 2025, 12:01 BST
- Last source update
- 11 Sept 2026, 10:10 BST
- Authority reference
DTCIT2025- FTS notice number
2025/S 000-043094- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-056633Find a Tender
How it was run
Official notice- Submission deadline
- 15 Aug 2025, 12:00 BST
- Clarification deadline
- 8 Aug 2025, 23:59 BST
- Electronic submission
- Allowed
The tender documents should answer all the areas covered by the scope of works. It will be the responsibility of the different bids to cover everything detailed in the attached papers.
Any queries should be on email sent to the Town Clerk - [email protected] - these emails may be shared with DTC staff or Town Councillors as part of the tender process.
The successful applicant will be the bid which demonstrates the best understanding of our sector. The price will be a secondary consideration. Tenders must remain open for at least 60 days after the closing date.
The bidding documents may be posted in a sealed document and marked IT Opportunity - PRIVATE AND CONFIDENTIAL for the attention of Janet Wheeler, Town Clerk and RFO, Council Offices, Didcot Civic Hall, Britwell Road, Didcot, Oxon, OX11 7HN.
Documents can be emailed to [email protected] but must be password protected.
Timeline
25 Jul 2025 → 11 Sept 2026 · 5 dates- Tender notice published25 Jul 2025, 12:01 BST
- Clarification questions by8 Aug 2025, 23:59 BST
- Submission deadline15 Aug 2025, 12:00 BST
- Contract starts392 days ago30 Sept 2025, 00:00 BST
- Latest notice published45 days ago11 Sept 2026, 10:10 BST
Notice history
5 events · 3 releases on Find a Tender · since 25 Jul 2025- Tender notice published25 Jul 2025, 12:01 BSTUK4
- Tender notice published28 Jul 2025, 10:56 BSTUK4
- Contract award notice published11 Sept 2026, 10:10 BSTUK6
- Status changed to complete11 Sept 2026, 10:10 BST
- Contract signature expected11 Sept 2026, 23:59 BSTscheduled
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| Cloudy Group Ltd11 Sept 2026 – 1 Mar 2029 | £25,000 inc. VAT | 1 Oct 2025 | Awarded |
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 24final-stage tenders | 24 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- Cloudy Group LtdAwarded supplier
Official documents & specifications (7)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications
- Bidding documents and specifications Invitation to tender - IT support contract information
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender