Find a TenderAwarded without competition

Published 26 Aug 2025, 12:22 BST

Official UK procurement notice

Contact Centre Solution · Netcall Technology Ltd for NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED (Aug 2025)

Official notice

Authority: NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED (Public body)

ServicesAward procedure without prior publication of a call for competition

Sectors: Postal and telecommunications services (64) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)

+6 more

East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)

Awarded value£279,976published contract · exc. VAT

Awarded 18 Aug 2025no call for competition

Awarded to Netcall Technology Ltd

What is being bought

Published requirement description

Contact Centre Solution for NHFM

CPV: Postal and telecommunications services

The lotProcurement structure

single lot · no lot value published

Lot #1Contact Centre Solution - Liberty Cloud by Netcall Technology LtdAwarded

Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South West · Northumberland

Extensions: 2 x 12 months

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 26 Aug 2025, 12:22 BST
Last source update: 26 Aug 2025, 12:22 BST
Authority reference: NH 2013
FTS notice number: 2025/S 000-051235
Classification (CPV): Postal and telecommunications services
Delivery area: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 more
South West (UKK)
Official registry OCID: ocds-h6vhtk-058db3 Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Supplier Continuity and VFM

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £279,9761 contract exc. VAT

Bids received 1

Contracts signed 1latest 18 Aug 2025

Awarded to	Value	Date	Status
Netcall Technology LtdSME	£279,976 †	—	Awarded

Contracts

Contract 051235-2025-NH 2013-1 · Netcall Technology LtdSME
Signed
18 Aug 2025
Value
£279,976
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
1bids · 1 electronic	0	—	—

Contracting authority & participating public bodies

NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED

Contracting authorityPublic bodyRegional or local authorityHealth GB-COH: 07913048 Northumbria House Silver Fox Way, Newcastle Upon Tyne, North East, NE270QJContact name, email, phone

Dispute resolution & review bodies

High CourtReview body London

Bidders & participating suppliers

1 commercial party on the notice

Netcall Technology LtdAwarded supplierGB-COH: 01812912 Bedford, UK, MK41 7PH

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.