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Official procurement procedure

Avanti West Coast, Service Quality Regime (SQR) procurement - 2025

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: FIRST TRENITALIA WEST COAST RAIL LIMITED: "Avanti West Coast, Service Quality Regime (SQR) procurement - 2025". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityFIRST TRENITALIA WEST COAST RAIL LIMITEDScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: FIRST TRENITALIA WEST COAST RAIL LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for FIRST TRENITALIA WEST COAST RAIL LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2.8Bids / Report
20% of reports have one bid
Supplier ConcentrationHigh Concentration
TAILORED IMAGE LTDTop vendor: 100% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 8 active published awards; 5 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
TAILORED IMAGE LTD1 win£5,472,555
Procedure terms
Contracting AuthorityFIRST TRENITALIA WEST COAST RAIL LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published19 Dec 2025, 11:26 GMT
Last source update19 Dec 2025, 11:26 GMT
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-0501bb
What is being bought
As part of the continuation of DfT's Service Quality Regime, we are looking to retender contracts associated with the audit, mystery shopping and data handling requirements of the regime. The specification is the same as the existing specification for SQRs by the DfT and will cover: • Station inspections • Train inspections • Customer Service mystery shopping • Re-inspections for failures to confirm improvement In order to deliver the above we are looking for a supplier to provide independent inspections and mystery shopping across our network. o Service Quality Register o Service Quality App/Inspections Software o Service Quality Inspections and Re-inspection
What changed
From the official release history
  1. tender value changed
    19 Dec 2025, 11:26 GMT
  2. Status changed to complete
    19 Dec 2025, 11:26 GMT
  3. Official notice release published
    19 Dec 2025, 11:26 GMT
  4. Official notice release published
    11 Apr 2025, 15:10 BST
  5. Published value updated to £850,000
    11 Apr 2025, 15:00 BST
  6. Status changed to active
    11 Apr 2025, 15:00 BST
  7. Official notice release published
    11 Apr 2025, 15:00 BST
  8. Buyer information updated
    11 Apr 2025, 15:00 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    19 Dec 2025, 11:26 GMT
  2. Award pending
    19 Dec 2025, 00:00 GMT · £607,500
Commercial outcome and competition
Awards
Mystery Shoppers Limited
£607,500 · 19 Dec 2025, 00:00 GMT · pending
ContractsNo contract published
Bid statistics
bids: 3 (lot 1)
finalStageBids: 3 (lot 1)
smeFinalStageBids: 2 (lot 1)
vcseFinalStageBids: 0 (lot 1)
Buyer and organisations in this procedure

FIRST TRENITALIA WEST COAST RAIL LIMITED

Contracting authority GB-COH-10349442
View buyer profile

  • FIRST TRENITALIA WEST COAST RAIL LIMITED
    buyer

    GB-COH: 10349442 · GB-PPON: PGLQ-8629-CMPG
    8th Floor The Point, London, UKI32, W2 1AF, GB
    procurement@avantiwestcoast.co.uk

  • Mystery Shoppers Limited
    supplier

    GB-COH: 2654347 · GB-PPON: PQPW-7527-MTNZ
    Dalton House, 60 Windsor Avenue, London, UKI63, SW19 2RR, GB
    enquires@mystery-shoppers.co.uk
Award and contract changes
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published