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Official procurement procedure

24/7 Clinical Call Handling Services

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST: "24/7 Clinical Call Handling Services". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityBIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUSTScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityBIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published2 Jul 2026, 15:00 BST
Last source update2 Jul 2026, 15:00 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-06c293
What is being bought
The service comprises of a Citywide Messaging Service which provides a 24/7 call handling function to centrally collate, monitor, and direct messages and referrals, according to their urgency, to the Trust Integrated Multidisciplinary Community Teams (IMTs) that form part of the Adults & Community Division. The supplier take all messages for the members of the IMTs, follows a scheduled pathway of escalation as well as directing all referrals appropriately to the referral management centre or the multidisciplinary team allowing for immediate prioritisation, according to clinical need.
What changed
From the official release history
  1. Status changed to complete
    2 Jul 2026, 15:00 BST
  2. Official notice release published
    2 Jul 2026, 15:00 BST
  3. Buyer information updated
    2 Jul 2026, 15:00 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    2 Jul 2026, 15:00 BST
  2. Award pending
    Not published · £661,136
Commercial outcome and competition
Awards
East of England Ambulance Service NHS Trust
£661,136 · Not published · pending
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST

Contracting authority GB-NHS-RYW
View buyer profile

  • BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST
    buyer

    GB-NHS: RYW · GB-PPON: PLVW-7764-XPRN
    3 Priestley Wharf, Holt Street, Birmingham, UKG31, B7 4BN, GB
    armelle.wollo@uhb.nhs.uk

  • UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
    procuringEntity

    GB-NHS: RRK · GB-PPON: PWVL-6877-BXXV
    Mindelsohn Way, Birmingham, UKG31, B15 2GW, GB
    armelle.wollo@uhb.nhs.uk

  • East of England Ambulance Service NHS Trust
    supplier

    GB-CHC: 1047987
    Whiting Way, Melbourn, UKH12, SG8 6EN, GB
    feedback@eastamb.nhs.uk
Award and contract changes
Documents (1)
Official links; attachments are not copied

  • Not published

    tender
    conflictOfInterest
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThe justification for this notice is "Additional or repeat goods, services or works - extension or partial replacement" and not what is found on the FTS notice due to technical complications. Extension of existing services whilst the authority plans services to be brought inhouse. This will imply heavy TUPE implications taking considerable time to mobilise a new service. As part of due diligence, Procurement undertook a Pre-Market Engagement (PME) exercise on 17th February 2026. Two suppliers participated. To assess and challenge the cost identified by the incumbent, an indicative quote was obtained from the alternative organisation based on delivery of the service in its current form. This proposal demonstrated a high cost pressure in comparison to extension with the incumbent.