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Published 3 Oct 2025, 14:11 BST

Official UK procurement notice

WEC Customer Research · UK public procurement notice

Official notice

Authority: The Water Services Regulation Authority (Central government)

ServicesAward procedure without prior publication of a call for competition
Sectors: Research & Development (R&D) (73) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
+7 moreEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)Wales (UKL)
Awarded value£90,100published contract · exc. VAT
Awarded 5 Sept 2025no call for competition
Awarded to Walnut Unlimited

What is being bought

Published requirement description

This contract is for customer research to inform the narrative that can be used by the Delivery Body from the outset - so the WEC can begin its work with a strong understanding of which narratives and messages have resonance with customers, and how that may differ across different customer/ audience groups based on socio-demographics, region, etc.

CPV: Research services

The lotProcurement structure

single lot · no lot value published
Lot #1Research and Insights CCS FrameworkAwarded
Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales
73110000 Research services

Procedure terms & legal framework

From the official record
Procedure method
Award procedure without prior publication of a call for competition
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
3 Oct 2025, 14:11 BST
Last source update
3 Oct 2025, 14:11 BST
Authority reference
PROC.0153
FTS notice number
2025/S 000-062177
Classification (CPV)
Research services
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+2 moreSouth West (UKK)Wales (UKL)
Official registry OCID
ocds-h6vhtk-05a7fb Find a Tender
Why no open competition

Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive

Published justification

All bidders from CCS Research & Insights Framework were invited to participate

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £90,1001 contract exc. VAT
Bids received 11
Contracts signed 1latest 5 Sept 2025
Awarded toValueDateStatus
Walnut UnlimitedSME£90,100 †—Awarded

Contracts

  • WEC Customer Research · Walnut UnlimitedSME

    Signed
    5 Sept 2025
    Value
    £90,100
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
11bids———

Contracting authority & participating public bodies

The Water Services Regulation Authority

Contracting authorityCentral GovernmentNational or federal agency/officeGeneral public services PPCX-7855-VXBT Ofwat, Centre City Tower, 7 Hill Street, Birmingham, West Midlands, B54UAContact name, email

Dispute resolution & review bodies

  • Water Services Regulation Authority (Ofwat)Review body BirminghamContact phone

Bidders & participating suppliers

1 commercial party on the notice

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.