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AwardedFind a Tender · award
BuyerThe Water Services Regulation Authority
StatusAwarded
DeadlineNot published
ValueValue not published
Published3 Oct 2025

What is being bought

This contract is for customer research to inform the narrative that can be used by the Delivery Body from the outset - so the WEC can begin its work with a strong understanding of which narratives and messages have resonance with customers, and how that may differ across different customer/ audience groups based on socio-demographics, region, etc.

Delivery location

UKC · UKD · UKE · UKF · UKG · UKH · UKI · UKJ · UKK · UKL

Categories

Research services 73110000Research services 73110000

Lot details

Lot 1

Research and Insights CCS Framework

Statuscancelled

Award criteria
Approach — 30
Timings — 10
Deliverables — 10
Project management — 25
price — 25

What is included

ItemCategoryQuantity
1Research servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 73. The category anchor is Research services (73110000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 733,0453 median · 26.7 average (1,086 of 3,045 with a bid count)2.5 average (1,227 of 3,045 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UKC772 median · 15.4 average (25 of 77 with a bid count)1.8 average (34 of 77 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleAll bidders from CCS Research & Insights Framework were invited to participate
Rationale classificationsExtreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

WEC Customer Research

Statusactive
Value£90,100

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-05a7fb
Latest release ID062177-2025
Latest release timestampFri Oct 03 2025 13:11:56 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
3 Oct 2025award, contract062177-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "062177-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 11,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-10-03T14:11:56+01:00",
  "ocid": "ocds-h6vhtk-05a7fb",
  "buyer": {
    "id": "GB-FTS-162990",
    "name": "The Water Services Regulation Authority"
  },
  "awards": [
    {
      "id": "062177-2025-PROC.0153-1",
      "title": "WEC Customer Research",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-01317137",
          "name": "Walnut Unlimited Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "PROC.0153",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Research and Insights CCS Framework",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Approach",
              "type": "quality",
              "description": "30"
            },
            {
              "name": "Timings",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Deliverables",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Project management",
              "type": "quality",
              "description": "25"
            },
            {
              "type": "price",
              "description": "25"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC"
          },
          {
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          },
          {
            "region": "UKE"
          },
          {
            "region": "UKF"
          },
          {
            "region": "UKG"
          },
          {
            "region": "UKH"
          },
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          },
          {
            "region": "UKK"
          },
          {
            "region": "UKL"
          }
        ],
        "additionalClassifications": [
          {
            "id": "73110000",
            "scheme": "CPV",
            "description": "Research services"
          }
        ]
      }
    ],
    "title": "WEC Customer Research",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "This contract is for customer research to inform the narrative that can be used by the Delivery Body from the outset - so the WEC can begin its work with a strong understanding of which narratives and messages have resonance with customers, and how that may differ across different customer/ audience groups based on socio-demographics, region, etc.",
    "classification": {
      "id": "73110000",
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    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "All bidders from CCS Research & Insights Framework were invited to participate",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_EXTREME_URGENCY",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive"
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  },
  "parties": [
    {
      "id": "GB-FTS-162990",
      "name": "The Water Services Regulation Authority",
      "roles": [
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      "address": {
        "region": "UKG31",
        "locality": "Birmingham",
        "postalCode": "B54UA",
        "countryName": "United Kingdom",
        "streetAddress": "Ofwat, Centre City Tower, 7 Hill Street"
      },
      "details": {
        "url": "https://www.ofwat.gov.uk/",
        "classifications": [
          {
            "id": "NATIONAL_AGENCY",
            "scheme": "TED_CA_TYPE",
            "description": "National or federal agency/office"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "id": "PPCX-7855-VXBT",
        "legalName": "The Water Services Regulation Authority",
        "schemeEntered": "Public procurement organisation number (PPON)"
      },
      "contactPoint": {
        "name": "Evgeny Kheyman",
        "email": "evgeny.kheyman@ofwat.gov.uk"
      }
    },
    {
      "id": "GB-COH-01317137",
      "name": "Walnut Unlimited Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "W1F 9AF",
        "countryName": "United Kingdom",
        "streetAddress": "7-11 Lexington St"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "01317137",
        "scheme": "GB-COH",
        "legalName": "Walnut Unlimited Limited"
      }
    },
    {
      "id": "GB-FTS-162991",
      "name": "Water Services Regulation Authority (Ofwat)",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Birmingham",
        "postalCode": "B5 4UA",
        "countryName": "United Kingdom",
        "streetAddress": "City Centre Tower, 7 Hill Street"
      },
      "identifier": {
        "legalName": "Water Services Regulation Authority (Ofwat)"
      },
      "contactPoint": {
        "telephone": "+44 7385555803"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "062177-2025-PROC.0153-1",
      "title": "WEC Customer Research",
      "value": {
        "amount": 90100,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "062177-2025-PROC.0153-1",
      "dateSigned": "2025-09-05T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (1 releases)
3 Oct 2025 · 062177-2025 · award, contract
{
  "id": "062177-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
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        "measure": "bids",
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      }
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  "ocid": "ocds-h6vhtk-05a7fb",
  "buyer": {
    "id": "GB-FTS-162990",
    "name": "The Water Services Regulation Authority"
  },
  "awards": [
    {
      "id": "062177-2025-PROC.0153-1",
      "title": "WEC Customer Research",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-01317137",
          "name": "Walnut Unlimited Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "PROC.0153",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Research and Insights CCS Framework",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Approach",
              "type": "quality",
              "description": "30"
            },
            {
              "name": "Timings",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Deliverables",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Project management",
              "type": "quality",
              "description": "25"
            },
            {
              "type": "price",
              "description": "25"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
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          },
          {
            "region": "UKD"
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          {
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          },
          {
            "region": "UKF"
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          {
            "region": "UKG"
          },
          {
            "region": "UKH"
          },
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          },
          {
            "region": "UKK"
          },
          {
            "region": "UKL"
          }
        ],
        "additionalClassifications": [
          {
            "id": "73110000",
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    ],
    "title": "WEC Customer Research",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
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    "classification": {
      "id": "73110000",
      "scheme": "CPV",
      "description": "Research services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "All bidders from CCS Research & Insights Framework were invited to participate",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_EXTREME_URGENCY",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "Extreme urgency brought about by events unforeseeable for the contracting authority/entity and in accordance with the strict conditions stated in the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-162990",
      "name": "The Water Services Regulation Authority",
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        "postalCode": "B54UA",
        "countryName": "United Kingdom",
        "streetAddress": "Ofwat, Centre City Tower, 7 Hill Street"
      },
      "details": {
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          }
        ]
      },
      "identifier": {
        "id": "PPCX-7855-VXBT",
        "legalName": "The Water Services Regulation Authority",
        "schemeEntered": "Public procurement organisation number (PPON)"
      },
      "contactPoint": {
        "name": "Evgeny Kheyman",
        "email": "evgeny.kheyman@ofwat.gov.uk"
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    },
    {
      "id": "GB-COH-01317137",
      "name": "Walnut Unlimited Limited",
      "roles": [
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      "roles": [
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        "locality": "Birmingham",
        "postalCode": "B5 4UA",
        "countryName": "United Kingdom",
        "streetAddress": "City Centre Tower, 7 Hill Street"
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      "title": "WEC Customer Research",
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      },
      "status": "active",
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      "dateSigned": "2025-09-05T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}