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AwardedFind a Tender · award

Warm homes Network - Collaborative Project

Buyer: CADENT GAS LIMITED →

BuyerCADENT GAS LIMITED
StatusAwarded
DeadlineNot published
ValueValue not published
Published30 Jun 2026

What is being bought

From 1 August 2026, the Warm Homes Network will be introduced as a single point of contact (SPOC) service. The service is designed to support customers on the Cadent and NGN networks who are living in, or at risk of, fuel poverty. Delivery of the service will be undertaken in partnership with the following organisations: Lightning Reach (SPOC provider) Citizens Advice Manchester YES Energy Solutions (YES) Turn2us Customers will be able to self-refer, or be referred by one of the partner organisations, to access tailored support and advice, including: Income maximisation, benefits, and debt advice Energy efficiency guidance and home assessments Benefit entitlement checks and grant search support

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleThis direct award represents the continuation of a successful and board-approved GD3 partnership, ensuring the uninterrupted delivery of support to customers living in, or at risk of, fuel poverty across the Cadent and Northern Gas Networks (NGN) distribution areas. The Warm Homes Network has been developed through a collaborative approach involving YES Energy Solutions, Lightning Reach, Citizens Advice Manchester and Turn2us, creating an established referral network and integrated support model that would be difficult to replicate without significant disruption. The proposed service introduces a single point of contact (SPOC) model, enabling customers to access a range of tailored interventions through one coordinated service. These include income maximisation support, benefits and debt advice, energy efficiency guidance, home energy assessments, benefit entitlement checks and grant search assistance. The existing partnership has developed the specialist expertise, referral pathways, operational processes and customer trust required to successfully deliver this holistic support model. A competitive procurement exercise is unlikely to provide additional value given the maturity of the existing arrangements, the proven capability of the delivery partners and the significant investment already made in establishing the Warm Homes Network framework. Undertaking a competitive process could introduce delays to mobilisation, disrupt established referral channels and negatively impact support provided to vulnerable customers during a period of continued cost-of-living pressures. Direct award will ensure continuity of service, preserve established stakeholder relationships and maintain delivery momentum while supporting the strategic objectives of Cadent and NGN to reduce fuel poverty, improve customer wellbeing and provide targeted support to vulnerable households. The arrangement also enables the partners to build upon the outcomes and learning generated during GD3, maximising social value and ensuring customers continue to receive support through a trusted and proven delivery model. The direct award is therefore considered the most effective and proportionate route to secure continued delivery of this specialist service, ensuring value for money whilst mitigating the risk of service interruption for customers who rely on the support provided through the Warm Homes Network.
Rationale classificationsurgency
Special regimelightTouch
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-06c09d
Latest release ID061450-2026
Latest release timestampTue Jun 30 2026 15:44:29 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methoddirect
Procurement method detailsDirect award
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release0
Parties in latest release3

Notice history

DateEventReference
30 Jun 2026award, contract061450-2026

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (1 releases)
30 Jun 2026 · 061450-2026 · award, contract
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