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Official procurement procedure

Salesforce Renewal

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: UNITED UTILITIES WATER LIMITED: "Salesforce Renewal". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityUNITED UTILITIES WATER LIMITEDScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: UNITED UTILITIES WATER LIMITED
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for UNITED UTILITIES WATER LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
Not availableNo published reports
Bid counts are not published for this buyer
Supplier ConcentrationModerate Concentration
SALESFORCE UK LIMITEDTop vendor: 36.6% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 25 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
SALESFORCE UK LIMITED2 wins£29,491,193
MICROSOFT LIMITED1 win£27,250,000
De Nora Water Technologies UK Services Ltd1 win£4,000,000
CROSSLAND TANKERS LIMITED1 win£3,451,274
SAP (UK) LIMITED1 win£2,286,398
Procedure terms
Contracting AuthorityUNITED UTILITIES WATER LIMITED
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published30 Oct 2025, 16:45 GMT
Last source update30 Oct 2025, 16:45 GMT
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-05ac2d
What is being bought
The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services. No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation. Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance. The estimated value has been updated to reflect the agreed scope of the services.
What changed
From the official release history
  1. Official notice release published
    30 Oct 2025, 16:45 GMT
  2. Status changed to complete
    9 Oct 2025, 18:36 BST
  3. Official notice release published
    9 Oct 2025, 18:36 BST
  4. Buyer information updated
    9 Oct 2025, 18:36 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    30 Oct 2025, 16:45 GMT
  2. Award active
    30 Oct 2025, 00:00 GMT · £22,064,883
Commercial outcome and competition
Awards
SALESFORCE UK LIMITED
£22,064,883 · 30 Oct 2025, 00:00 GMT · active
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

UNITED UTILITIES WATER LIMITED

Contracting authority GB-COH-02366678
View buyer profile

  • UNITED UTILITIES WATER LIMITED
    buyer

    GB-COH: 02366678 · GB-PPON: PVVB-5589-BWHX
    Haweswater House, Lingley Green Avenue, Great Sankey, UKD61, WA5 3LP, GB
    Commercialapprovalsboard@uuplc.co.uk

  • SALESFORCE UK LIMITED
    supplier

    GB-COH: 05094083 · GB-PPON: PTXG-8329-VLGH
    Floor 26 Salesforce Tower, London, UKI31, EC2N 4AY, GB
    EMEA-GPS@salesforce.com
Award and contract changes
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleAdditional or repeat goods, services or works - extension or partial replacement This contract is being directly awarded to Salesforce under the Procurement Act 2023, Schedule 5, paragraph 7, Additional or repeat goods, services or works of the Procurement Act 2023. 7 The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a) a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b) the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. The contracting authority currently operates a Salesforce Customer Relationship Management (CRM) platform that underpins key business processes. Salesforce holds exclusive intellectual property rights over its proprietary CRM Platform and associated services. No other supplier can provide access to or support for the Salesforce ecosystem. This proposed renewal includes continued support, integration and growth of our existing Salesforce implementation. Engaging a new supplier would result in the contracting authority receiving goods or services that are incompatible with the existing Salesforce platform, creating disproportionate technical difficulties and incompatibility in operation and maintenance.