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Find a TenderAwardedContract details notice
Published 28 Nov 2025, 17:07 GMT

Official UK procurement notice

Return Home Interview (RHI) Service - London Borough of Sutton

Official notice

Authority: London Borough of Sutton (Local council)

ServicesBelow threshold - open competitionBelow thresholdLight touch regimeSME suitableVCSE suitable
Sectors: Health & Social Care (85) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
+6 moreEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)
Published estimate£587,500≈ £588k / year · £587,500 inc. VAT
Submissions closed 7 Jan 2026awarded 1 Apr 2026
Awarded to Jigsaw4u
Contract term 1 yrends 31 Mar 2027 · up to 31 Mar 2029 with extensions · starts 1 Apr 2026

What is being bought

Published requirement description

Independent Return Home interview Service for children and young people aged 0 - 18 years following a missing episode. The service will be agile and responsive to meet statutory response standards and ensure effective safeguards are in place for children and young people resulting in increased safety and protection and reduction in missing episodes through effective multi-agency partnership working.

CPV: Social work and related services

The lotProcurement structure

single lot · value published
Lot #1AwardedRenewal 1 yrSMEVCSEPublished value£587,500
Contract period: 1 Apr 2026 – 31 Mar 2027 (1 yr) · up to 31 Mar 2029 with extensionsValue: £587,500 exc. VAT · £587,500 inc. VAT
Delivery: LondonEligibility: SME eligibleVCSE eligible
Extensions: The Authority proposes to enter into a contract with the successful Suppliers for the duration of one year with an option to extend for a further two years in two 12 months increments. The anticipated contract commencement date is April 2026.
85300000 Social work and related services

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality
  • Price: Price will be weighted at 30% of the overall evaluation score, within the price scoring there is a further weighting breakdown of : Fixed annual commitment at 80% Variable intervention rate at 20%
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - open competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Below threshold
Regulatory regime
Light touch regime
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
28 Nov 2025, 17:07 GMT
Last source update
3 Aug 2026, 11:26 BST
Authority reference
DN781705
FTS notice number
2025/S 000-078264
Latest notice
Contract details notice (UK7)
Classification (CPV)
Social work and related services
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 moreSouth West (UKK)
Official registry OCID
ocds-h6vhtk-05eb6c Find a Tender

How it was run

Official notice
Submission deadline
7 Jan 2026, 12:00 GMT
Clarification deadline
31 Dec 2025, 23:59 GMT
Electronic submission
Allowed
Detailed submission instructions & authority contactsFrom official release

www.londontenders.org ↗

Timeline

28 Nov 2025 → 3 Aug 2026 · 5 dates
  1. Tender notice published331 days ago
    28 Nov 2025, 17:07 GMT
  2. Clarification questions by298 days ago
    31 Dec 2025, 23:59 GMT
  3. Submission deadline291 days ago
    7 Jan 2026, 12:00 GMT
  4. Contract starts208 days ago
    1 Apr 2026, 00:00 BST
  5. Latest notice published84 days ago
    3 Aug 2026, 11:26 BST

Notice history

3 events · 2 releases on Find a Tender · since 28 Nov 2025
  1. Tender notice published
    28 Nov 2025, 17:07 GMT
    UK4
  2. Contract details notice published
    3 Aug 2026, 11:26 BST
    UK7
  3. Status changed to complete
    3 Aug 2026, 11:26 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £58,749,0001 contract exc. VAT
Contracts signed 1latest 1 Apr 2026
Awarded toValueDateStatus
Jigsaw4uSME£58,749,000 †ten times the procedure’s published value or more · possibly a unit error, check the notice—Awarded

Contracts

  • Contract 1 · Jigsaw4uSME

    Signed
    1 Apr 2026
    Value
    £58,749,000
    Period
    1 Apr 2026 – 31 Mar 2027 · up to 31 Mar 2029 with extensions
    Status
    active
    Extensions
    The Authority will enter into a contract with the Suppliers for the duration of one year with an option to extend for a further two years in two 12 months increments.

Contracting authority & participating public bodies

London Borough of Sutton

Contracting authorityPublic authority - sub-central government GB-PPON: PJMC-1445-VCVG Civic Offices, St Nicholas Way, Sutton, London, SM1 1EAContact email

Bidders & participating suppliers

1 commercial party on the notice
  • JIGSAW4U LIMITEDAwarded supplierGB-COH: 05366329GB-PPON: PHXP-5498-DMLD 40 Mill Green Road, Mitcham, London, CR4 4HYContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender