Lot 1
No lot description published.
Above Threshold Competitive Flexible Procedure Services to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and require a partnership with a face-to-face membership sales agency to support this ambition.
No lot description published.
No usable CPV category has been published, so a comparable market set cannot yet be built.
No planning milestones published.
No linked framework, prior procurement or reprocurement published.
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-05942c |
|---|---|
| Latest release ID | 032970-2026 |
| Latest release timestamp | Fri Apr 10 2026 15:34:34 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | Not published |
| Tender status | complete |
| Procurement method | selective |
| Procurement method details | Competitive flexible procedure |
| Main procurement category | Not published |
| Above threshold | Not published |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 1 |
| Tender items in source | 0 |
| Tender documents in source | 1 |
| Awards in latest release | 1 |
| Contracts in latest release | 1 |
| Parties in latest release | 2 |
| Date | Event | Reference |
|---|---|---|
| 10 Apr 2026 | award, contract | 032970-2026 |
| 7 Jan 2026 | award, contract | 001160-2026 |
| 4 Sept 2025 | tender | 053943-2025 |
Unmodified official OCDS data retained by Tenderline for this procurement process.
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"documentType": "biddingDocuments"
},
{
"id": "A-4815",
"url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-4815",
"format": "application/pdf",
"description": "Specification of requirements for the contract",
"documentType": "biddingDocuments"
},
{
"id": "053943-2025",
"url": "https://www.find-tender.service.gov.uk/Notice/053943-2025",
"format": "text/html",
"noticeType": "UK4",
"description": "Tender notice on Find a Tender",
"documentType": "tenderNotice",
"datePublished": "2025-09-04T14:05:15+01:00"
}
],
"procedure": {
"features": "Stage 1 - Procurement Specific Questionnaire. The questionnaire will be used to asses suitable suppliers using conditions of participation questions. The top 5 highest scoring suppliers will be invited to Stage 2 Tender\nStage 2 - Tender Submission and supplier presentations"
},
"legalBasis": {
"id": "2023/54",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
"scheme": "UKPGA"
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"awardPeriod": {
"endDate": "2026-01-07T23:59:59+00:00"
},
"description": "We are looking to procure a supplier to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and we are seeking a partnership with a face-to-face membership sales agency to support this ambition. \nWe have an existing contract in place for this service, and our current contract for this service delivers up to 10% of our annual sales. We are seeking a supplier who can support us to grow this in line with our ambitious plans.\nMembership sales pattern vary significantly depending on peak seasons and visitor flow. As a guide, our strongest sales days generate around 70 onsite sales, and we average around 15 on-site sales per day (through all our on-site channels both the front of house team and the sales agency)\nKew Gardens is a popular destination in South West London, currently the 13th most popular visitor attraction in the UK, and the #1 paid outdoor attraction, drawing almost 2 million visitors annually. We have huge potential to convert these visitors to members, and we are seeking a professional, experienced supplier to deliver this membership conversion. Secondary to membership sales, we expect the supplier to also deliver membership upgrades and renewals to existing members. \nAs well as being highly experienced in delivering sales in a face-to-face environment, we expect the supplier to have a high working knowledge of Kew Gardens and our membership scheme, including:\n•Seasonal highlights and familiarity with the Gardens\n•Current and future programming and events to draw visitors to a full years of membership\n•Membership benefits, including seasonal offers \n•RBG, Kew’s brand and ethos as a world leading, pioneering scientific institution tackling the global challenges of biodiversity loss and climate change. \nUpon appointment, the supplier will be given a full induction covering these points and will receive ongoing training which we expect all staff to attend to ensure they are able to provide knowledgeable and trusted interactions with visitors.\nWe anticipate the supplier will be experienced working in similar outdoor, visitor attraction environments and will have the necessary workforce to deliver year-round sales, dealing with peaks of visitor numbers which require higher staffing. The staffing pattern will be determined monthly, in collaboration with both RBG Kew and the supplier.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-Richmond:-Business-services:-law%2C-marketing%2C-consulting%2C-recruitment%2C-printing-and-security./9C4US53FT7\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/9C4US53FT7",
"enquiryPeriod": {
"endDate": "2025-09-23T00:00:00+01:00"
},
"aboveThreshold": true,
"submissionTerms": {
"languages": [
"en"
],
"electronicSubmissionPolicy": "allowed"
},
"procurementMethod": "open",
"mainProcurementCategory": "services",
"submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-Richmond:-Business-services:-law%2C-marketing%2C-consulting%2C-recruitment%2C-printing-and-security./9C4US53FT7",
"procurementMethodDetails": "Competitive flexible procedure",
"expressionOfInterestDeadline": "2025-10-01T12:00:00+01:00"
},
"parties": [
{
"id": "GB-PPON-PGTT-3583-QXLN",
"name": "Royal Botanic Gardens, Kew",
"roles": [
"buyer"
],
"address": {
"region": "UKI75",
"country": "GB",
"locality": "Richmond",
"postalCode": "TW9 3AE",
"countryName": "United Kingdom",
"streetAddress": "Royal Botanic Gardens, Kew, The Herbarium, Kew Green"
},
"details": {
"classifications": [
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"id": "publicAuthorityCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - central government"
}
]
},
"identifier": {
"id": "PGTT-3583-QXLN",
"scheme": "GB-PPON"
},
"contactPoint": {
"name": "Sarah Jandu",
"email": "procurement@kew.org",
"telephone": "0000000000"
}
}
],
"language": "en",
"initiationType": "tender"
}