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Official procurement procedure

Purchasing of Telephony Services for University Clearing Days

Telecommunications services
North East (UKC)
North West (UKD)
Yorkshire & Humber (UKE)
East Midlands (UKF)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Sheffield Hallam University: "Purchasing of Telephony Services for University Clearing Days". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthoritySheffield Hallam UniversityScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Sheffield Hallam University
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Sheffield Hallam University. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3.7Bids / Report
59.7% of reports have one bid
Supplier ConcentrationModerate Concentration
KITLOCKER.COM LIMITEDTop vendor: 45.2% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 89 active published awards; 62 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
KITLOCKER.COM LIMITED1 win£290,602
JISC SERVICES LIMITED1 win£148,491
Digital Energy Group Limited1 win£116,640
APOGEE CORPORATION LIMITED1 win£56,678
COUNTER CONTEXT LIMITED1 win£15,520
Procedure terms
Contracting AuthoritySheffield Hallam University
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published7 Jan 2026, 10:36 GMT
Last source update7 Jan 2026, 10:36 GMT
Recurring procurementNot published
ClassificationTelecommunications services
Delivery area
North East (UKC)
North West (UKD)
Yorkshire & Humber (UKE)
East Midlands (UKF)
OCIDocds-h6vhtk-0600ae
What is being bought
Provision of a hosted contact centre and telephony solution to support the University's student recruitment and enquiry handling activities, particularly during peak Clearing periods. The service includes cloud-based contact centre functionality, automated call distribution, IVR call routing, workflow automation, and integration with Microsoft Teams and the University's existing telephony systems. The contract also covers ongoing support and maintenance, service availability management, analytics and reporting, and professional services to support configuration, optimisation, and training. The solution enables the University to manage high volumes of inbound and outbound calls efficiently and reliably during critical recruitment periods.
What changed
From the official release history
  1. Status changed to complete
    7 Jan 2026, 10:36 GMT
  2. Official notice release published
    7 Jan 2026, 10:36 GMT
  3. Buyer information updated
    7 Jan 2026, 10:36 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Provision of a hosted contact centre and telephony service to support the University's student recruitment and enquiry handling activities, including high-volume call handling during Clearing periods. The service comprises cloud-based contact centre software, automated call distribution, IVR call routing, workflow automation, and integration with Microsoft Teams and the University's existing telephony infrastructure. The contract includes the supply of concurrent agent licences, SIP telephony channels, inclusive call minutes, and associated hosting services, together with ongoing support and maintenance, service availability management, analytics and reporting, and professional services for configuration, optimisation, and user training. The service is required to provide a stable, scalable, and resilient platform capable of supporting peak demand periods and business-as-usual operations.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    7 Jan 2026, 10:36 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 1 Nov 2025, 00:00 GMT · £251,929
Commercial outcome and competition
Awards
Netcall
Not published · Not published · active
Contracts
Contract
£251,929 · signed 1 Nov 2025, 00:00 GMT · active
Bid statistics
bids: 1 (lot 1)
Buyer and organisations in this procedure

Sheffield Hallam University

Contracting authority GB-UKPRN-10005790
View buyer profile

  • Sheffield Hallam University
    buyer

    GB-UKPRN: 10005790
    City Campus, Sheffield, UKE32, S11WB
    strategicprocurement@shu.ac.uk

  • Netcall Technology Limited
    supplier

    GB-COH: 02831215
    Suite 203 Bedford Heights Brickhill Drive Bedford, Bedfordshire, UK, MK41 7PH

  • Sheffield Hallam University
    reviewBody

    Furnival Works, Sheffield, S1 4QT
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThe contract was awarded via an existing compliant framework agreement in accordance with the framework call-off rules. The framework provides pre-competed pricing and terms, ensuring value for money and continuity of a business-critical service.