Find a TenderPlanned procurementPreliminary market engagement notice

Published 11 Sept 2026, 14:54 BST

Official UK procurement notice

Provision of Independent Health Complaints Advocacy Service

Official notice

Competition analysis

Authority: London Borough of Brent (Local council)

ServicesBelow thresholdLight touch regimeSME suitableVCSE suitable

Sectors: Health & Social Care (85) Delivery: London (UKI72)

Planned pipeline value£300,000pipeline notice, not a live tender

Tender notice expected 13 Oct 2026from the planned procurement notice

Contract term 3 yrsends 31 Mar 2030 · up to 31 Mar 2032 with extensions · starts 1 Apr 2027

Notice summaryFrom the published notice

This tender is for the provision of Independent Health Complaints Advocacy Service (IHCAS). The IHCAS empowers and supports clients, their family, carer or representative to go through the complaints procedures for complaint or grievance related to any aspect of care or treatment they received from NHS funded services and to assist them in finding a resolution. Possible Extension up to 2 years.

What is being bought

Published requirement description

Contract Start Date: 1 April 2027

Contract End Date: 31 March 2030

Possible Extension up to 2 years

Estimated Contract Value: £360,000

CPV: Health and social work services

The lotProcurement structure

single lot · no lot value published

Lot #1PlannedRenewal 3 yrsSMEVCSE

Contract period: 1 Apr 2027 – 31 Mar 2030 (3 yrs) · up to 31 Mar 2032 with extensions

Delivery: LondonEligibility: SME eligibleVCSE eligible

Extensions: Extension options published

85000000 Health and social work services

Who is likely to bid for this lot ↓

Pipeline intelligence · planning stage: how this market runs before the tender is published

How London Borough of Brent buys Health and social work services (CPV 85), and who usually turns up

London Borough of Brent’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Health and social work services (CPV 85) →

How the contest usually goes

Winner shares use published awards; bid and price charts use contested lots.

Question for the bid

This buyerLondon Borough of Brent · division 85

The marketHealth and social work services (CPV 85) · Greater London

What to do with it

How often do SMEs win?

The counts under this question show how many awards have a known supplier size.

Buyer: 8 of 18 known-size awards · market: division 85 · Greater London, n=1,174

44%56%

Small firms have won here. Neither number says whether you qualify; it describes who has been winning.

How often do local suppliers win?

Local means the winner is registered in the region where that award was delivered. The market figure counts awards delivered in Greater London.

Buyer: 5 of 8 known-location awards · market: division 85 · Greater London, n=1,319

63%60%

Most of this buyer’s recorded winners were registered in the region where that award was delivered.

How long to a decision?

Buyer: 5 decided notices · market: division 85 · Greater London, n=197

51 days64 days

Half of these awards have an award date within 51 days of the bid deadline.

How often single-bid or direct?

Both shares are minimums: some awards have no bid count.

Buyer: at least 11 of 21 procurements with awards had no recorded rival · market: division 85 · Greater London, n=1,243

52%67%

Direct awards or one recorded bid are common here. Check the route before spending time on a bid.

How many bids did past lots attract?

This buyer7 lots with bid counts · broad CPV 85

0% had one bid

The market333 lots with bid counts · division 85 · Greater London

26% had one bid

% of lots with a published bid count: this buyer (7) / the market (333) · select a colour for counts

1 bid0% / 26%

Buyer: 0 of 7 lots with published bid counts. Market: 86 of 333 lots with published bid counts.

2–371% / 32%

Buyer: 5 of 7 lots with published bid counts. Market: 108 of 333 lots with published bid counts.

4–60% / 24%

Buyer: 0 of 7 lots with published bid counts. Market: 81 of 333 lots with published bid counts.

7+29% / 17%

Buyer: 2 of 7 lots with published bid counts. Market: 58 of 333 lots with published bid counts.

How did awards compare with estimates?

This buyer5 lots with estimate and award · broad CPV 85

60% below estimate

The market209 lots with estimate and award · division 85 · Greater London

36% below estimate

% of lots with an estimate and award: this buyer (5) / the market (209) · select a colour for counts

Below estimate60% / 36%

Buyer: 3 of 5 lots with an estimate and award. Market: 76 of 209 lots with an estimate and award.

Within ±2%40% / 55%

Buyer: 2 of 5 lots with an estimate and award. Market: 114 of 209 lots with an estimate and award.

Above estimate0% / 9%

Buyer: 0 of 5 lots with an estimate and award. Market: 19 of 209 lots with an estimate and award.

Assess each lot
i

Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list

Lot #1CPV 8536 monthsSME suitablePublished estimate£300k

This lot lists more than one class in CPV 85. The comparison uses that group.

Expected competition

Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 333 past lots.

—No model forecast yet26% chance of a single bid

Past bids on 333 similar lots

1 bid26%

86 of 333 similar past lots received 1 bid (26%).

2–332%

108 of 333 similar past lots received 2–3 (32%).

4–624%

81 of 333 similar past lots received 4–6 (24%).

7+17%

58 of 333 similar past lots received 7+ (17%).

Comparable past lots usually drew 3 bids.

Commercial price forecast

No comparable awards for this lot yet.

—No model forecast yet

No comparable awards on record for this lot’s category yet. The published estimate is £300k, and the forecast stays empty until the market has a record to read.

Who has supplied this buyer on similar work?
i

Supplier	This buyer’s earlier contract	Lot	Award value	Why listed
Coram VoiceEarlier contract	Advocacy & Independent Visitor Servicestarted Oct 2026	—	£398k	Matched as the earlier contract

Who could compete for this lot?
i

Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.

About this data

Estimates, labelled. The price range, possible competitors and earlier-work matches are our estimates from past awards, not published facts, win chances or price advice. The buyer’s own record and the wider market are shown apart, never mixed.
Source. Official UK public procurement notices (Find a Tender and Contracts Finder), reused under the Open Government Licence v3.0, updated through the day and rebuilt nightly. Not every figure uses both feeds, and each one shows how many records it rests on: see the methodology. Spotted something wrong? Tell us.

What this replaces
i
46% title match.

The prior contract this notice most likely re-tenders · matched by title and category (46% title match), the holder is not guaranteed to re-bid

Advocacy & Independent Visitor Service — held by Coram Voice; no contract end date published.

Coming up in this sector

Contracts ending within 12 months · Retender Radar, sector filter set

Contracts ending in Health & Social CareRetender Radar, CPV 85: incumbents and end dates for the next 12 months

Procedure terms & legal framework

From the official record

Legal basis: UKPGA · 2023/54 Procurement Act 2023
Procurement category: Services
Notice status: Planned procurement
Procurement threshold: Below threshold
Regulatory regime: Light touch regime
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: Unspecified in notice
First published: 11 Sept 2026, 14:54 BST
Last source update: 11 Sept 2026, 14:54 BST
Authority reference: ASCH-2627-006
FTS notice number: 2026/S 000-086511
Latest notice: Preliminary market engagement notice (UK2)
Classification (CPV): Health and social work services
Delivery area: London (UKI72)
Official registry OCID: ocds-h6vhtk-06f849 Find a Tender

How it was run

Official notice

Submission deadline: —

Timeline

11 Sept 2026 → 1 Apr 2027 · 4 dates

Planning notice published64 days ago
11 Sept 2026, 14:54 BST
Market engagement40 days ago
5 Oct 2026, 23:59 BST
The Council will be running a market engagement event to inform suppliers of the upcoming opportunity. The event is scheduled for 6 October 2026 will begin at 10.30am and be delivered online via Microsoft Teams.
Suppliers interested in attending the market engagement should express an interest in the opportunity to be sent a message from the Council requesting information on attendees. Please express an interest no later than 5pm, 5 October 2026 in order to receive the invitation link via the messaging facility on the London Tenders Portal.
Link to opportunity:
Tender notice expected32 days ago
13 Oct 2026, 23:59 BST
Today
15 Nov 2026
Contract startsin 136 days
1 Apr 2027, 00:00 BST

Notice history

1 event · 1 release on Find a Tender

Preliminary market engagement notice published
11 Sept 2026, 14:54 BST
UK2

Commercial outcome & contract awards

Pipeline notice

Awards (0): No award published
Contracts (0): No contract published
Bid statistics: No aggregate bid statistics published

Contracting authority & participating public bodies

London Borough of Brent

Contracting authorityPublic authority - sub-central government GB-PPON: PQVJ-5248-JQQY Brent Civic Centre, Wembley, London, HA9 0FJContact name, email

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Preliminary market engagement notice planningPreliminary market engagement noticeUK2Preliminary market engagement notice on Find a Tender11 Sept 2026, 14:54 BST