Official UK procurement notice
Provision of Customer Information Solution Software, Support & Maintenance
Authority: Northern Trains Ltd (Public body)
What is being bought
Published requirement descriptionNorthern Trains Limited is seeking to replace its existing Customer Information System software and are therefore looking to award a single contract for the supply of Software and Support & Maintenance of the solution.
CPV: Communication and multimedia software package · Industry specific software package · Passenger information system
The lotProcurement structure
single lot · no lot value publishedPipeline intelligence · planning stage: how this market runs before the tender is published
How Northern Trains Ltd buys Information systems (CPV 4881), and who usually turns up
Northern Trains Ltd’s published record next to the market for the same work. Frameworks and DPS are left out: they draw different bid counts. Whole-market view: Information systems (CPV 4881) →
How the contest usually goes
Winner shares use published awards; bid and price charts use contested lots.
i
How often small and medium firms win.
Share of awards where the winner’s size is known.
The counts under this question show how many awards have a known supplier size.
Small firms have won here. Neither number says whether you qualify; it describes who has been winning.
i
How often local firms win similar work.
Winners with a registered address in the delivery region, out of awards with a known address.
Local means the winner is registered in the region where that award was delivered.
A local branch does not count if the registered address is elsewhere.
Most of this buyer’s recorded winners were registered outside the region where that award was delivered.
i
How long buyers here take to decide after bids close.
Middle value in days from the bid deadline to the award date, on competitions that published both.
Only decided tenders count, so slow ones still waiting are not in.
Half of these awards have an award date within 42 days of the bid deadline.
i
How often work is awarded with no recorded rival.
Direct awards and tenders where every published lot count shows one bid.
Both shares are minimums: some awards have no bid count.
Thin markets produce this too; it is not proof of a tailored specification.
Direct awards or one recorded bid are common here. Check the route before spending time on a bid.
How many bids did past lots attract?
i
How many bids past lots received.
Each colour is a bid-count range. Only competed lots with a published count are included.
Past bids do not predict this tender.
1 bid0% / 8%
2–320% / 58%
4–640% / 25%
7+40% / 8%
How did awards compare with estimates?
i
Where winning prices landed against estimates.
Each colour shows awards below, close to or above the published estimate, one lot at a time.
Past prices are a guide, not a bid price.
Below estimate50% / 55%
Within ±2%25% / 25%
Above estimate25% / 20%
Assess each lot i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
i
What past awards tell you about each lot.
See the forecast, this buyer’s earlier suppliers and firms with relevant wins.
No supplier is confirmed as a bidder.
Open a lot for its forecast, this buyer’s previous supplier and possible competitors, from published award history, not a bid list
Lot #1CPV 48Estimate not published
This lot lists more than one class in CPV 48. The comparison uses that group.
i
How many bids this lot may attract.
The forecast uses similar past competitions. The bar shows either that forecast or past bid counts; the line below says which.
Each lot shows its own forecast based on its own category; forecasts for different lots of the same notice are not comparative. The bar shows 379 past lots.
A forecast, not a list of bidders.
1 bid15%
2–331%
4–632%
7+22%
i
Where the award price may land.
The forecast uses similar awards and the buyer’s estimate. The band covers the middle half of likely prices.
No comparable awards for this lot yet.
A statistical guide from past awards, not a price to bid.
Who has supplied this buyer on similar work? i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
A past supplier may not bid again.
| Supplier | This buyer’s earlier contract | Lot | Award value | Why listed |
|---|---|---|---|---|
| Icomera UK LtdEarlier contract | Provision of On Train Wi-Fi maintenance and software supportstarted May 2025 | — | £8.5m | Matched as the earlier contract |
Who could compete for this lot? i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
i
Who could compete for this lot?
Firms with relevant past wins. On a framework, we show firms on that agreement.
None is confirmed as a bidder.
Candidate suppliers for this notice have not been worked out yet, so this is not a verdict that nobody fits.
About this data
- Source. Official UK public procurement notices (Find a Tender), reused under the Open Government Licence v3.0. New notices arrive through the day; the figures are rebuilt nightly.
- Two views, kept apart. The authority’s own track record and the wider market for the same kind of work sit side by side and are never mixed. Where the local picture is too thin, a figure widens to a broader market and says which one it used.
- Forecasts are labelled. The price forecast and its range, possible competitors and the earlier-work matches are our estimates from past awards: not published facts, not win chances and not price advice. Official notices do not say who is bidding.
- Every figure shows what it rests on. Not every notice publishes a bid count, a value or a delivery region, so each figure carries the number of records behind it, and one built on few records is marked as such. The on a figure explains it; the counting rules are in the methodology. Spotted something wrong? Tell us.
What this replaces i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
51% title match.
A past supplier may not bid again.
i
Who has done similar work for this buyer.
Past contracts are matched by buyer, title and type of work.
51% title match.
A past supplier may not bid again.
The prior contract this notice most likely re-tenders · matched by title and category (51% title match), the holder is not guaranteed to re-bid
Provision of On Train Wi-Fi maintenance and software support — held by Icomera UK Ltd; no contract end date published.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Goods
- Notice status
- Planned procurement
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 29 Apr 2026, 09:11 BST
- Last source update
- 22 May 2026, 17:31 BST
- FTS notice number
2026/S 000-048280- Latest notice
- Pipeline notice (UK1)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-068d78Find a Tender
How it was run
Official notice- Submission deadline
- —
Timeline
29 Apr 2026 → 22 Jul 2027 · 5 dates- Planning notice published177 days ago29 Apr 2026, 09:11 BST
- Market engagement164 days ago11 May 2026, 23:59 BST
Northern invites Suppliers to register their interest in attending a briefing call hosted by the Project Team & Procurement Manager to discuss the requirements in further detail.
The briefing call will be hosted on Teams on 11/05/2026 for all suppliers to attend.
If you are interested in attending the briefing call please send an expression of interest to Alex Ashman ([email protected]) along with a high level technical specification document outlining how the solution works, including station network and hardware requirements.
Expressions of interest are to be submitted by 08/05/2026.
- Latest notice published153 days ago22 May 2026, 17:31 BST
- Tender notice expected82 days ago1 Aug 2026, 23:59 BST
- Today23 Oct 2026
- Contract startsin 272 days22 Jul 2027, 00:00 BST
Notice history
3 events · 2 releases on Find a Tender · since 29 Apr 2026- Preliminary market engagement notice published29 Apr 2026, 09:11 BSTUK2
- Pipeline notice published22 May 2026, 17:31 BSTUK1
- Status changed to planned22 May 2026, 17:31 BST
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
- Pipeline notice Pipeline notice on Find a Tender
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender