Provision of 2nd & 3rd Line Managed IT Support Services

What is being bought

Published requirement description

2nd/3rd Line Support

The requirement is for a 2nd/3rd Line Managed Technical Support.

End User Computer - (2nd Line) Technical Support for all End User Computer and Deskside, /Station IT & Retail support including but not limited to; Windows OS, Office 365, File Storage, Active Directory Daily Management, Laptops, Desktops, Software, Mobiles, Tablets, Printers, Conference Meeting Rooms and Peripherals. Management of Security Software Licensing, Security Patching and Vulnerability Management. should also be included.
Core Technologies - 3rd Line Technical Infrastructure support and management including but not limited to Data Centre services which include Azure hosted, Physical Servers, Citrix, Active Directory, Print Management, and 2 / 3 Core Application Support. Management of core infrastructure policies and processes for All Services will have patching, backups, and recovery schedules and Disaster Recovery plans. Security and Vulnerability Management must also be managed across all AWC hosted and physical instances.

CPV: Information technology services

The lotProcurement structure

single lot · value published

Lot #1RenewalPublished value£2,300,000

Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales, Scotland

Extensions: An option of a further period of up to 1 year.Variant bids: not allowed

Procedure terms & legal framework

From the official record · publisher note attached

Procedure method: Negotiated procedure with prior call for competition
Legal basis: CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category: Services
Notice status: Closed
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Competitive procedure
GPA / WTO covered: Unspecified in notice
Recurring procurement: No (one-off requirement)
First published: 2 Aug 2021, 14:20 BST
Last source update: 2 Aug 2021, 14:20 BST
FTS notice number: 2021/S 000-018440
Classification (CPV): Information technology services
Delivery area: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+3 more
South West (UKK)Wales (UKL)Scotland (UKM)
Official registry OCID: ocds-h6vhtk-02cf76 Find a Tender

Publisher note: - no PQQ documentation will be available until shortly after the expiry of this Contract Notice - only suppliers shortlisted at the PQQ Stage will receive a copy of the Tender.

How it was run

Official notice

Submission deadline: 3 Sept 2021, 23:00 BST
Submission channel: {"written"}
Accepted languages: en
Participation fee: document

Timeline

2 Aug 2021 → 5 Sept 2021 · 3 dates

Notice published
2 Aug 2021, 14:20 BST
Submission deadline
3 Sept 2021, 23:00 BST
Invitations to tender expected
5 Sept 2021, 00:00 BST

Contracting authority & participating public bodies

FIRST TRENITALIA WEST COAST RAIL LIMITED

Contracting authorityPublic bodyRailway services 4th Floor Capital House 25 Chapel Street, London, UK, NW15DHContact email Published organisation website ↗

Dispute resolution & review bodies

First Greater Western LtdReview body Swindon

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.