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Published 2 Aug 2021, 15:28 BST

Official UK procurement notice

Provision of 1st Line IT Helpdesk Support

Official notice

Authority: FIRST TRENITALIA WEST COAST RAIL LIMITED (Public body)

ServicesNegotiated procedure with prior call for competition
Sectors: IT Services & Software (72) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
+8 moreEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)Wales (UKL)Scotland (UKM)
Published estimate£900,000exc. VAT
Submissions closed 3 Sept 2021

What is being bought

Published requirement description

The requirement is for a 24/7 Managed IT Service Desk.

Managed IT Service Desk to serve as the primary point of contact for owning incidents, addressing user requests, questions and providing a communications channel between other service management functions and the user community. In addition to these core functions, the service desk will have an active role in capturing change requests, maintaining 3rd party support contracts, managing access requests and all other ITIL functions.

Provide 1st line IT Support to support business employees (approx. 3800) with all IT Support requirements in office, at station or onboard train services.

Regular face to face account management meetings. Site visits to meet user stakeholders and understand the IT network Infrastructure.

Operating 24/7 - 365 days with core support hours required between 08:00 -18:00 Monday - Friday. This excludes Christmas and Boxing Day. Out of Hours Support cover required at all other times.

CPV: Information technology services

The lotProcurement structure

single lot · value published
Lot #1RenewalPublished value£900,000
Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales, Scotland · UK
Extensions: An option for a further period of up to 1 years.Variant bids: not allowed

Procedure terms & legal framework

From the official record
Procedure method
Negotiated procedure with prior call for competition
Legal basis
CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
Procurement category
Services
Notice status
Closed
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
No (one-off requirement)
First published
2 Aug 2021, 15:28 BST
Last source update
2 Aug 2021, 15:28 BST
FTS notice number
2021/S 000-018465
Classification (CPV)
Information technology services
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+3 moreSouth West (UKK)Wales (UKL)Scotland (UKM)
Official registry OCID
ocds-h6vhtk-02cf8f Find a Tender
Review and risk notes
Review procedure
  • no PQQ documentation will be available until shortly after the expiry of this Contract Notice.
  • only suppliers shortlisted at the PQQ Stage will receive a copy of the Tender

How it was run

Official notice
Submission deadline
3 Sept 2021, 23:00 BST
Submission channel
{"written"}
Accepted languages
en
Participation fee
document

Timeline

2 Aug 2021 → 6 Sept 2021 · 3 dates
  1. Notice published
    2 Aug 2021, 15:28 BST
  2. Submission deadline
    3 Sept 2021, 23:00 BST
  3. Invitations to tender expected
    6 Sept 2021, 00:00 BST

Contracting authority & participating public bodies

FIRST TRENITALIA WEST COAST RAIL LIMITED

Contracting authorityPublic bodyRailway services 4th Floor Capital House 25 Chapel Street, London, UK, NW15DHContact email, phone Published organisation website ↗

Dispute resolution & review bodies

  • First Greater Western LtdReview body Swindon

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.