Provision for Gateline and ticket checker for SWR

Our current Gate Line and Ticket Checking is due to expire in April 2025 for the 45 stations

that operate Automatic Ticket Gates (ATGS) across SWR network from London Waterloo to

Bournemouth and Salisbury.

The previous contract was tendered under 2 lots reflecting the Head of Stations & Revenue

Protections regions in SWR. Currently there are two incumbent suppliers to SWR, one

providing re-source for Waterloo and Metro Regions the other the Central, South and West

Regions. These suppliers cover, SWR Customer Service Assistants (CSA) vacancies, long

term and short-term sickness, absence and short notice cover.

It is our intention to re-tender this contract for a period of 23 month from the 20th April

2025, mobilisation to start in February, with the option of a further three year extension

under one or two lot covering the 45 Locations. As part of our re-tendering of this contract

we expect from the successful supplier:

• To adhere to all current and future, employee and health and safety legislation
• Provide, staff that are professional and focused on meeting our customers' expectations.
• That the contract will represent true value for money for South Western Railway
• That any failings or damage by the supplier listed within the contract will be recognised and

South Western Railway receive recompense.

• That have achieved Achillies, ISO 9001