Online Information and Support for School Governors

{
  "id": "031968-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-04-08T14:07:39+01:00",
  "ocid": "ocds-h6vhtk-067e0c",
  "buyer": {
    "id": "GB-PPON-PWXH-3837-PDTD",
    "name": "Bristol City Council"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKC",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKD",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKE",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKF",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKG",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKH",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
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              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKJ",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "48000000",
              "scheme": "CPV",
              "description": "Software package and information systems"
            },
            {
              "id": "72212219",
              "scheme": "CPV",
              "description": "Miscellaneous networking software development services"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-08268303",
          "name": "The Key Support"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "DN792112",
    "lots": [
      {
        "id": "1",
        "status": "complete",
        "description": null
      }
    ],
    "title": "Online Information and Support for School Governors",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The contract will be for the provision of support and data by an on line service/consultancy package tailored specifically for School Governorship. The contract will also support TwS/BCC Governor Development Service, HR and Legal Services by providing 12 free Key Accounts for Officers. The contract will provide income for TwS, by means of an annual contract management fee.",
    "procurementMethod": "limited",
    "procurementMethodDetails": "Below threshold - limited competition"
  },
  "buyerID": [],
  "parties": [
    {
      "id": "GB-PPON-PWXH-3837-PDTD",
      "name": "Bristol City Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK11",
        "country": "GB",
        "locality": "Bristol",
        "postalCode": "BS1 5TR",
        "countryName": "United Kingdom",
        "streetAddress": "City Hall, College Green"
      },
      "details": {
        "url": "http://www.bristol.gov.uk",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PWXH-3837-PDTD",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Bismah Rahman",
        "email": "procurement.support@bristol.gov.uk"
      }
    },
    {
      "id": "GB-COH-08268303",
      "name": "The Key Support",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI41",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC2A 3EJ",
        "countryName": "United Kingdom",
        "streetAddress": "The Key Support Services Limited: 21-33 Great Eastern Street, London, Greater London, EC2A 3EJ, United Kingdom"
      },
      "details": {
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "08268303",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "rebecca.muenger@thekeysupport.com"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "title": "Online Information and Support for School Governors",
      "value": {
        "amount": 66000,
        "currency": "GBP",
        "amountGross": 79200
      },
      "period": {
        "endDate": "2028-03-31T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00",
        "maxExtentDate": "2029-03-31T23:59:59+01:00"
      },
      "status": "active",
      "awardID": "1",
      "renewal": {
        "description": "1 year extension available,"
      },
      "documents": [
        {
          "id": "031968-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/031968-2026",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2026-04-08T14:07:39+01:00"
        }
      ],
      "dateSigned": "2026-03-31T00:00:00+01:00",
      "hasRenewal": true,
      "agreedMetrics": [
        {
          "id": "1",
          "title": "Helpdesk Queries",
          "description": "Helpdesk calls to be logged and a response provided within 1 Working Day. This does not mean that it must be solved but the customer is aware that the issue is being resolved.\n6 Monthly data to be provided showing response times to queries and details of time taken to resolve issues."
        },
        {
          "id": "2",
          "title": "Training",
          "description": "Supplier training to service users is defined as any form of training including manuals, on-line provision, guidance and physically delivered.\nNotification of any guidance notes/changes online."
        },
        {
          "id": "3",
          "title": "Customer Satisfaction Survey",
          "description": "Annual Survey Results \nRating of at least 'Good' for customer satisfaction at each School."
        },
        {
          "id": "4",
          "title": "System Availability",
          "description": "The System should be available for a minimum of 95% of the time covering 24 hours per day, all year round.\n6 monthly report on system downtime, in accordance with the Supplier's availability measurement methodology."
        }
      ],
      "statusDetails": null,
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}