Official UK procurement notice
Online Information and Support for School Governors
Authority: Bristol City Council (Local council)
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
Awarded value£66,000published contract · exc. VAT
Awarded 31 Mar 2026
Awarded to The Key Support Services
What is being bought
Published requirement descriptionThe contract will be for the provision of support and data by an on line service/consultancy package tailored specifically for School Governorship. The contract will also support TwS/BCC Governor Development Service, HR and Legal Services by providing 12 free Key Accounts for Officers. The contract will provide income for TwS, by means of an annual contract management fee.
The lotProcurement structure
single lot · no lot value publishedProcedure terms & legal framework
From the official record- Procedure method
- Below threshold - limited competition
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Notice status
- Awarded
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 8 Apr 2026, 14:07 BST
- Last source update
- 8 Apr 2026, 14:07 BST
- Authority reference
DN792112- FTS notice number
2026/S 000-031968- Latest notice
- Contract details notice (UK7)
- Delivery area
- Official registry OCID
ocds-h6vhtk-067e0cFind a Tender
Notice history
1 event · 1 release on Find a Tender- Contract details notice published8 Apr 2026, 14:07 BSTUK7
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value £66,0001 contract exc. VAT
Contracts signed 1latest 31 Mar 2026
| Awarded to | Value | Date | Status |
|---|---|---|---|
| The Key Support Services | £66,000 † | — | Awarded |
Contracts
Online Information and Support for School Governors · The Key Support Services
- Signed
- 31 Mar 2026
- Value
- £66,000
- Period
- 1 Apr 2026 – 31 Mar 2028 · up to 31 Mar 2029 with extensions
- Status
- active
- Extensions
- 1 year extension available,
4 agreed KPIs: Helpdesk Queries · Training · Customer Satisfaction Survey …
- Helpdesk Queries, Helpdesk calls to be logged and a response provided within 1 Working Day. This does not mean that it must be solved but the customer is aware that the issue is being resolved. 6 Monthly data to be provided showing response times to queries and details of time taken to resolve issues.
- Training, Supplier training to service users is defined as any form of training including manuals, on-line provision, guidance and physically delivered. Notification of any guidance notes/changes online.
- Customer Satisfaction Survey, Annual Survey Results Rating of at least 'Good' for customer satisfaction at each School.
- System Availability, The System should be available for a minimum of 95% of the time covering 24 hours per day, all year round. 6 monthly report on system downtime, in accordance with the Supplier's availability measurement methodology.
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- The Key SupportAwarded supplier
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Contract details notice Contract details notice on Find a Tender