Find a TenderAwarded
Published 20 Mar 2023, 13:58 GMT

Official UK procurement notice

NHS SBS SECURITY SERVICES, CCTV, AND VSS FRAMEWORK

Official notice

Authority: NHS Shared Business Services Limited (NHS & healthcare)

Framework agreement5 lotsServicesOpen procedureSME suitable
Framework ceiling (notional)£125,000,000total for 5 lots · framework ceiling, not attributable revenue
Submissions closed 8 Mar 2024awarded 29 Apr 2025
Lots 5see the lot list below

What is being bought5 lots · detail below

Published requirement description

NHS Shared Business Services Limited (NHS SBS) act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework Agreement.

Our Approved Organisation list can be found on:

www.sbs.nhs.uk/services/framework-a… ↗

NHS SBS has put in place a Framework Agreement for the provision of Security Services, CCTC, and VSS to be used by NHS SBS Approved Organisations.

It includes the following specialised Lots:

Lot 1 - Guarding Services

Lot 2 - Security Design and Assessment

Lot 3 - Supply, Installation, and Maintenance of CCTV and VSS

Lot 4 - Supply and Monitoring of Lone Working / Staff Call

Lot 5 - Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

CPV: Alarm-monitoring services · Burglar-alarm systems · Closed-circuit television cameras · Command and control system · Development of security equipment · Facilities management services · Guard services · Insulating fittings · Investigation and security services · Monitoring and control services · Patrol services · Public security services · +6 more

How this framework works

From the published notice
Bids received
54 bids on the busiest of 5 lots · 60 suppliers appointed

Lots and requirements (5)Procurement structure

5 lots · no lot values published · same evaluation weights on every lot
Lot #1Guarding ServicesAwarded

This Lot involves the provision of guarding services which includes manned guarding, patrols, guard dogs, sniffer dogs, bed watch services, escort services, key holding, and monitoring services of CCTV, VSS, and access control. Suppliers are required to provide suitably trained staff to support NHS and other staff when faced with violent or aggressive patients or users of community services. It includes monitoring of car park cash machine alarms and support to cash handlers / licensed cash handling services.

Bidders will deliver all the mandatory requirements as detailed in the Specification schedule of the Framework Agreement.

There are additional Selection Qualification (SQ) and Award Questionnaire (AQ) requirements, and Bidder Declarations which are applicable, and Bidders are asked to respond to these also.

A Framework Agreement will be awarded to a maximum of 25 Bidders for Lot 1 in each of the following regions: 1. Rest of the UK, and 2. London and the South East.

For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot.

Delivery: UK
Variant bids: not allowed
Lot #2Security Design and AssessmentAwarded

This Lot involves the assessment of specific risks for an Approved Organisation and to advise, define, and recommend solutions to minimise risks where required or where appropriate, using highly qualified and experience advisors from the security industry. Suppliers will assist Approved Organisations in reviews, assessments, testing, and recommendations in designing holistic or specific security requirements and improvements.

Bidders will deliver all the mandatory requirements as detailed in the Specification schedule of the Framework Agreement.

There are additional Selection Qualification (SQ) and Award Questionnaire (AQ) requirements, and Bidder Declarations which are applicable, and Bidders are asked to respond to these also.

A Framework Agreement will be awarded to a maximum of 25 Bidders for Lot 2 in each of the following regions: 1. Rest of the UK, and 2. London and the South East.

For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot.

Delivery: UK
Variant bids: not allowed
Lot #3Supply, Installation, and Maintenance of CCTV and VSSAwarded

This Lot involves the provision of technical advice and where required design services. It includes British Standard products and systems to meet an Approved Organisation's requirements offering appropriate installation and maintenance programmes for, but not limited to, security alarms systems, intruder alarms, panic alarm systems, access control systems, radio-frequency identification (RFID) bollards, gates, security bars, barriers, and fencing. The Supplier should be able to offer a preventative / proactive service, in addition to a reactive / emergency service.

Bidders will deliver all the mandatory requirements as detailed in the Specification schedule of the Framework Agreement.

There are additional Selection Qualification (SQ) and Award Questionnaire (AQ) requirements, and Bidder Declarations which are applicable, and Bidders are asked to respond to these also.

A Framework Agreement will be awarded to a maximum of 25 Bidders for Lot 3 in each of the following regions: 1. Rest of the UK, and 2. London and the South East.

For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot.

Delivery: UK
Variant bids: not allowed
Lot #4Supply and Monitoring of Lone Working / Staff CallAwarded

This Lot provides Approved Organisations with solutions to maximise their ability to provide a safe and effective system of monitoring and supporting lone working staff. It includes the provision of staff call systems.

Bidders will deliver all the mandatory requirements as detailed in the Specification schedule of the Framework Agreement.

There are additional Selection Qualification (SQ) and Award Questionnaire (AQ) requirements, and Bidder Declarations which are applicable, and Bidders are asked to respond to these also.

A Framework Agreement will be awarded to a maximum of 25 Bidders for Lot 4 in each of the following regions: 1. Rest of the UK, and 2. London and the South East.

For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot.

Delivery: UK
Variant bids: not allowed
Lot #5Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control SystemsAwarded

This Lot provides Approved Organisations with options to supply and install security alarms, fire alarms, and access control systems, as well as a service for the maintenance of these systems.

Bidders will deliver all the mandatory requirements as detailed in the Specification schedule of the Framework Agreement.

There are additional Selection Qualification (SQ) and Award Questionnaire (AQ) requirements, and Bidder Declarations which are applicable, and Bidders are asked to respond to these also.

A Framework Agreement will be awarded to a maximum of 25 Bidders for Lot 5 in each of the following regions: 1. Rest of the UK, and 2. London and the South East.

For all Lots, the maximum number of Bidders may increase where 2 or more Bidders have tied scores in last awardable position for the Lot. Additionally, NHS SBS reserves the right to award to any Bidder whose final score is within 1% of the last awardable position of the Lot.

Delivery: UK
Variant bids: not allowed

What it takes to win
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How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 5 lots
Quality: 55%Price: 30%Social value: 15%
Published award criteria (3)
  • Quality: 55
  • Social Value: 15
  • Price: 30
Lot distribution rule: The Lot structure is indicative at this stage and will be confirmed in any resultant Contract Notice. \nTenders may be submitted for all lots.
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
  • “NHS SBS SECURITY SERVICES, CCTV, AND VSS FRAMEWORK” is a framework: the contest is a place on its panel, not a single contract.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Open procedure
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Framework agreement
Who may use this agreement
Not stated in the notice; call-off rights may be limited to the establishing authority
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
20 Mar 2023, 13:58 GMT
Last source update
4 Jun 2025, 08:48 BST
Award evaluation window
8 Mar 2024 – …
Authority reference
SBS10502
FTS notice number
2025/S 000-029687
Classification (CPV)
Alarm-monitoring servicesBurglar-alarm systemsClosed-circuit television camerasCommand and control systemDevelopment of security equipmentFacilities management servicesGuard servicesInsulating fittingsInvestigation and security servicesMonitoring and control services
+8 morePatrol servicesPublic security services
Delivery area
UK
Official registry OCID
ocds-h6vhtk-03b44e Find a Tender

Publisher note: The Framework Agreement procurement was undertaken as an Open Procedure. The Framework Agreement commenced on 14th October 2024 and will end on 13th October 2028. The contract was awarded for 48 months. Some purchases under this Framework Agreement may have requirements that can be met under this Framework Agreement but the purchase of which may be exempt from the Procurement Regulations. In such cases, Call-off Contracts from this Framework Agreement will be unregulated purchases for the purposes of the Procurement Regulations, and Approved Organisations may, at their discretion, modify the terms and conditions of any Call-off Contracts to reflect that Approved Organisation's specific needs.

How it was run

Official notice
Run through: SAP Ariba · Who buys & how to bid on SAP Ariba
Supplier login requiredLanguage: EN
Access & registration note: Free buyer-specific invitations
Appointment period ends
8 Mar 2024, 12:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Bid validity
180 days from the deadline
Bids opened
8 Mar 2024, 13:00 GMT
Detailed submission instructions & authority contactsFrom official release

Timeline

15 Sept 2023 → 4 Jun 2025 · 4 dates
  1. Next notice expected
    15 Sept 2023, 00:00 BST
  2. Admission / appointment period endsperiod end, not a bid countdown
    8 Mar 2024, 12:00 GMT
  3. Bids opened
    8 Mar 2024, 13:00 GMT
  4. Notice published
    4 Jun 2025, 08:48 BST

Notice history

4 events · 3 releases on Find a Tender · since 25 Jan 2024
  1. Status changed to active
    25 Jan 2024, 10:41 GMT
  2. Procurement method changed
    25 Jan 2024, 10:41 GMT
  3. Deadline published: 8 Mar 2024, 12:00 GMT
    25 Jan 2024, 10:41 GMT
  4. Status changed to complete
    4 Jun 2025, 08:48 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Suppliers appointed 60admitted to the panel · see the list ↓
Bids received 5438 from SMEs · busiest of 5 lots
Contracts signed 20latest 29 Apr 2025

112 suppliers are admitted to this framework without individual award values or dates, see the supplier list below.

Contracts

All 20 of these contracts carry the same published figure, £125,000,000, the framework's maximum for the whole notice, not each contract's own value. They are not eleven separate sums.

  • Guarding Services

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Guarding Services

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Guarding Services

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Guarding Services

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Guarding Services

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Guarding Services

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active
  • Guarding Services

    Signed
    29 Apr 2025
    Value
    ceiling above
    Status
    active

Bid statistics published by the authority

LotBidsSMEVCSEValid bid range
1 · Guarding Services54bids · 54 electronic38——
2 · Security Design and Assessment23bids · 23 electronic17——
3 · Supply, Installation, and Maintenance of CCTV and VSS39bids · 39 electronic27——
4 · Supply and Monitoring of Lone Working / Staff Call12bids · 12 electronic7——
5 · Supply, Installation, and Maintenance of Security Alarms, Fire Alarms, and Access Control Systems33bids · 33 electronic22——

Contracting authority & participating public bodies

NHS Shared Business Services Limited

Contracting authorityNHS & healthcarePublic Sector Framework Provider https://www.sbs.nhs.uk/nhs-sbs-about-usHealth GB-COH: 05280446 Three Cherry Trees Lane, Hemel Hempstead, East of England, HP27AHContact name, email Published organisation website ↗

Framework contractors & participating bidders

60 commercial parties on the notice · 50 awarded

The first 50 of 60 commercial parties (by name); the JSON mirror lists them all.

Show 40 more suppliers

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria