Find a TenderAwarded
Published 15 Jan 2025, 18:42 GMT

Official UK procurement notice

Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing Services (BPO) and Systems Integration (SI)

Official notice

Authority: Metropolitan Police Service (Police & fire)

ServicesCompetitive procedure with negotiation
Published estimate£370,000,000exc. VAT
Submissions closed 17 Feb 2025awarded 5 Nov 2025
Awarded to ENTSERV UK LIMITED

What is being bought

Published requirement description

Provision of managed services for HR, Finance, and Commercial operations under a Managed Service Model. Includes technology enablement, process optimisation, and service delivery aligned to Cabinet Office Model Services Contract principles.

CPV: Administration software package · Business and management consultancy and related services · Business services: law, marketing, consulting, recruitment, printing and security · Computer back-up and catalogue conversion services · Computer support and consultancy services · Computer-related services · Data-processing services · Enterprise resource planning software development services · Financial analysis software package · Industry specific software package · Investment management software package · Payroll management services · +11 more

The lotProcurement structure

single lot · value published

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored
  • Price
Conditions of participation1
  • Suitability

    List and brief description of conditions

    In accordance with Regulations 57, 58 and 60 of the Public Contracts Regulations 2015, tenderers will be assessed in accordance with the Public Contract Regulations 2015, on the basis of information provided in response to the Selection Questionnaire.

    Procurement documentation will be issued to Bidders via the Coupa Portal ([insert link]) following signature of a Non-Disclosure Agreement and/or Ethical Walls Agreement. Additionally, information required to respond to this SQ will be contained in Data Room 1, which will be stored on Box.

Staff
Names and qualifications of delivery staff must be submitted

Procedure terms & legal framework

From the official record · publisher note attached
Procedure method
Competitive procedure with negotiation
Legal basis
CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category
Services
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Yes (GPA)
Recurring procurement
No (one-off requirement)
First published
15 Jan 2025, 18:42 GMT
Last source update
31 Mar 2026, 17:30 BST
Authority reference
1895
FTS notice number
2026/S 000-030026
Classification (CPV)
Administration software packageBusiness and management consultancy and related servicesBusiness services: law, marketing, consulting, recruitment, printing and securityComputer back-up and catalogue conversion servicesComputer support and consultancy servicesComputer-related servicesData-processing servicesEnterprise resource planning software development servicesFinancial analysis software packageIndustry specific software package
+13 moreInvestment management software packagePayroll management services
Delivery area
UKNorth East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)
+2 moreSouth East (UKJ)South West (UKK)
Official registry OCID
ocds-h6vhtk-04d068 Find a Tender
Contract terms
Performance terms

Completion of the Government Financial Assessment Viability and Risk Tool is required.

Contract performance conditions may relate in particular to social and environmental considerations.

Procurement documentation will be issued to Bidders via the Coupa Portal. As required in the PIN notice for the event, this information is provided to bidders who have completed an NDA. Additionally, information required to respond to this SQ will be contained in Data Room 1, which will be stored on Box.

Publisher note: Suppliers Instructions: • Interested Suppliers should register their interest via Coupa and confirm the SINGLE contact email. • Signature of a Non-Disclosure Agreement and/or Ethical Walls Agreement is required to enable access to Data Room 1. • Bidders must provide e-mail details of their representatives in order for the Authority to grant those representatives access to Data Room 1. The scope of the contract will be flexible to the requirements of the Authority over the life of the contract, and to functional and innovative developments in the sector during that period. With that in mind, additional functionality may be purchased from the contracted supplier in line with the modification of contract provisions of the Public Contracts Regulations 2015. The authority reserves the right to: (i) withdraw from the procurement process; and/or (ii) not to award any contract as a result of the competition called for by this notice; and/ or (iii) to make whatever changes it may see fit to the structure, timing, dates and content of the competition. The authority shall not be liable for any costs or expenses incurred by any candidates in considering and/or responding to the procurement process. All discussions and meetings will be conducted in English. Tenders and supporting documents must be priced in pound sterling and all payments under the contract will be made in pound sterling. The Authority will identify the Bidders with the top five (5) total scores, provided there are five (5) suitably qualified Bidders. The Authority intends to shortlist those five (5) Bidders to the next stage of the tender process. The shortlist shall (subject to the number of eligible SQ responses being at least 5) contain a minimum of 5 Bidders who: • Complete the information requested in Part 1 (Applicant Information of Bidding Model) • Pass, are not excluded, under any of the grounds in Part 2 (Mandatory and Discretionary Exclusion Grounds) • Pass all aspects of the SQ evaluation which are assessed on a Pass / Fail basis, eligibility requirements in Part 3 (Selection Questions (threshold questions); Note: for Parts 2 and 3 if the BIdder fails a pass/fail question the Authority may (at its sole discretion) disqualify you from this process and your tender will not proceed to the next stage; • achieve the five highest scores in respect to Part 3 (Technical and Professional Ability) (subject to the below). In the event: • that the total SQ score of the sixth placed Bidder is within 10% of the fifth placed Bidder, the Authority reserves the right to invite the sixth placed Bidder to the next stage of the tender process. Should the total score between the fifth and sixth placed Bidder be more than 10% the sixth placed Bidder will not be invited to the next stage. Further detail on evaluation methodology is provided at Appendix 3 (SQ Evaluation Methodology). • five or less Bidders meet the eligibility requirements and Pass the Pass/Fail and Threshold Questions (Eligible Submission) of this SQ, the Authority reserve the right to shortlist all of those five (or less, if less Eligible Submissions are received) without evaluating the evaluated questions of this SQ or to shortlist less than five Bidders.

How it was run

Official notice
Run through: portal not identified
Language: EN
Submission deadline
17 Feb 2025, 12:00 GMT
Submission channel
{"electronicSubmission"}
Accepted languages
en
Participation fee
document
Detailed submission instructions & authority contactsFrom official release

Timeline

17 Feb 2025 → 31 Oct 2026 · 3 dates
  1. Submission deadline
    17 Feb 2025, 12:00 GMT
  2. Notice published205 days ago
    31 Mar 2026, 17:30 BST
  3. Today
    22 Oct 2026
  4. Bids must remain valid untilin 9 days
    31 Oct 2026, 23:59 GMT

Notice history

1 event · 2 releases on Find a Tender
  1. Status changed to complete
    31 Mar 2026, 17:30 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value Not summedvery large published value (£1bn+), not counted until verified; check the notice
Bids received 3
Contracts signed 1latest 5 Nov 2025
Awarded toValueDateStatus
ENTSERV UK LIMITED£1,000,000,000 †very large published value · not counted until verified, check the notice—Awarded

Contracts

  • Contract 030026-2026-1 · ENTSERV UK LIMITED

    Signed
    5 Nov 2025
    Value
    £1,000,000,000
    Status
    active

Bid statistics published by the authority

BidsSMEVCSEValid bid range
3bids———

Contracting authority & participating public bodies

Metropolitan Police Service

Contracting authorityPolice & fireRegional or local authorityPublic order and safety New Scotland Yard, LONDON, London, SW1A2JLContact name, email, phone Published organisation website ↗

Bidders & participating suppliers

1 commercial party on the notice
  • ENTSERV UK LIMITEDAwarded supplierGB-COH: 00053419 110 Pinehurst Road, Farnborough Business Park, Farnborough, London, GU14 7BF

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • Economic and financial selection criteriatenderEconomic and financial selection criteria
  • Technical selection criteriatenderTechnical selection criteria