IT System for Regulatory and Housing Services

Conwy County Borough Council has awarded a contract for an integrated IT System for the Regulatory and Housing Service, which comprises of the following service areas: -Development Management (TBC) -Building Control (TBC) -Public Protection -Environmental Health – which includes: -Food Safety and Standards -Health and Safety -Animal Welfare Licensing -Housing Enforcement -Pollution -Nuisances -Environmental Monitoring and Control -Trading Standards -Licensing -Land Charges -Housing Improvement -Homelessness -Community Safety (Anti-Social Behaviour) Regulatory and Housing Services provide a service to the public, consumers, traders, businesses, residents and the local authority. The service requires a modern, up-to-date system that allows them to work in a more efficient and flexible way through the use of modern and innovative means, enabling staff to manage and monitor all aspects of their daily tasks all in one place and to support mobile working. We currently have a broad spectrum of systems in use within the department, one of these systems is out of contract at the end of December 2022. The new system must not only support legislative requirements but also allow flexibility to suit the diverse needs of the service and how these might change over time. It is a requirement to be able to tailor the system to meet the needs of Conwy County Borough Council which will inevitably change over time. We expect to manage and monitor all aspects of workloads easily and be able to report on the information we require in different formats, tailored to our desired audience through a variety of formal reports and dashboards. It is anticipated that the contract will be 5 years with an option to extend 1yr +1yr.