TenderlineUK
Procurement Intelligence
Search
Find a TenderAwardedContract details notice
Published 27 May 2025, 09:53 BST

Official UK procurement notice

IT Magement Service Tool · UK public procurement notice

Official notice

Authority: General Pharmaceutical Council (Local council)

Below threshold - limited competition
Sectors: IT Services & Software (72) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
+6 moreEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)
Awarded value£4,569,189published contract · exc. VAT
Awarded 2 May 2025
Awarded to TOPdesk UK Limited

What is being bought

Published requirement description

We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month.

We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes.

In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones.

We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded
Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South West
72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - limited competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
27 May 2025, 09:53 BST
Last source update
27 May 2025, 09:53 BST
Authority reference
GPhC140QC
FTS notice number
2025/S 000-027583
Latest notice
Contract details notice (UK7)
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 moreSouth West (UKK)
Official registry OCID
ocds-h6vhtk-052696 Find a Tender

Notice history

1 event · 1 release on Find a Tender
  1. Contract details notice published
    27 May 2025, 09:53 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £4,569,1891 contract exc. VAT
Contracts signed 1latest 2 May 2025
Awarded toValueDateStatus
TOPdesk UK LimitedVCSE£4,569,189 †—Awarded

Contracts

  • IT Service Management (ITSM) Tool · TOPdesk UK LimitedVCSE

    Signed
    2 May 2025
    Value
    £4,569,189
    Period
    2 May 2025 – 1 May 2028
    Status
    active

Contracting authority & participating public bodies

General Pharmaceutical Council

Contracting authorityPublic authority - sub-central government GB-PPON: PXRY-5513-YMDN Level 14, One Cabot Square, Canary Wharf, London, London, E14 4QJContact name, email

Bidders & participating suppliers

1 commercial party on the notice
  • TOPDESK UK LIMITEDAwarded supplierGB-COH: 05396062GB-PPON: PLXD-4134-VHBT 5 Elstree Gate, Borehamwood, East of England, WD6 1JDContact email

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender