Official UK procurement notice
Insurance Claims Remediation Services
Authority: SEVERN TRENT WATER LIMITED (Public body)·Consortium: 2 public authorities
Sectors: Financial and insurance services (66)Architecture & Engineering (71) Delivery: UKNorth East (UKC)North West (UKD)
Framework ceiling (notional)£12,500,000initial estimate £5,000,000 · framework ceiling, not attributable revenue · 3 value updates
Submissions closed 2 Apr 2025awarded 12 Feb 2026
Award (standstill) to ASPECT MAINTENANCE SERVICES LIMITED +3 more3 awards
Framework period 4 yrsends 31 Dec 2029 · up to 31 Dec 2031 with extensions · starts 1 Jan 2026
What is being bought3 lots · detail below
Published requirement descriptionLot 2(a) - Drying & Restoration Services
Lot 2(b) - Reinstatement Services
- How the procedure runs: 2 stage process: PQQ RFP stage for shortlisted suppliers
CPV: Building services · Insurance services
How this framework works
From the published notice- Type
- Closed framework
- Call-offs
- call-offs are awarded directly to appointed suppliers, without further competition
- Framework period
- 4 yrs · up to 6 yrs from 1 Jan 2026
Published description of the framework
Work to be instructed if incident occurs and relevant suppliers will be contacted.
Lots and requirements (3)Procurement structure
3 lots · all with a published value · evaluation weights differ by lotEvery one of these 2 lots carries the same published figure, £5,000,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.
Lot #1Insurance Claims Handling - Third Party AdministratorsAwardedRenewalPublished value£2,500,000
Desktop claims handling services during incidents, this will also cover 3rd parties.
Lot #2Drying & Restoration ServicesAwardedRenewalceiling above
Supplier to be providing Drying & Restoration Services during incident. Ensure property has been made safe
Lot #3Reinstatement ServicesAwardedRenewalceiling above
Reinstatement Services when incidents occur
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Lots publish different evaluation splits; there is no single procedure weighting.
| Lot | Quality | Price | Environmental | Split |
|---|---|---|---|---|
| 1 · Insurance Claims Handling - Third Party Administrators | 60% | 40% | — | |
| 2 · Drying & Restoration Services | 40% | 40% | 20% | |
| 3 · Reinstatement Services | 40% | 40% | 20% |
What this means for your bid
- Price carries 40 points on every lot: a 10% discount moves about 4 points.
- “Insurance Claims Remediation Services” is a framework: the contest is a place on its panel, not a single contract, and call-offs are awarded directly: getting appointed is the whole game.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Competitive flexible procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Utilities
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 27 Feb 2025, 17:19 GMT
- Last source update
- 12 Feb 2026, 12:45 GMT
- Award evaluation window
- Submission end – 1 Aug 2025
- FTS notice number
2025/S 000-007456- Latest notice
- Contract award notice (UK6)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-04e878Find a Tender
- How it runs
2 stage process:
PQQ
RFP stage for shortlisted suppliers
How it was run
Official noticeRun through: SAP Ariba · Who buys & how to bid on SAP Ariba
Access & registration note: Free buyer-specific invitations
- Appointment period ends
- 2 Apr 2025, 23:59 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
Timeline
27 Feb 2025 → 23 Feb 2026 · 7 dates- Tender notice published27 Feb 2025, 17:19 GMT
- Admission / appointment period endsperiod end, not a bid countdown2 Apr 2025, 23:59 BST
- Award decision expected by1 Aug 2025, 23:59 BST
- Contract starts297 days ago1 Jan 2026
- Assessment summaries sent255 days ago12 Feb 2026
- Latest notice published254 days ago12 Feb 2026, 12:45 GMT
- Standstill ends243 days ago23 Feb 2026, 23:59 GMT
Notice history
15 events · 6 releases on Find a Tender · since 27 Feb 2025- Tender notice published27 Feb 2025, 17:19 GMTUK4
- Tender notice published27 Feb 2025, 17:27 GMTUK4
- Published value updated to £8,000,00027 Feb 2025, 17:27 GMTwas £5,000,000
- Deadline moved to 2 Apr 2025, 23:59 BST27 Feb 2025, 17:27 GMT+0 days · was 2 Apr 2025, 23:59 BST
- Tender notice published6 Mar 2025, 09:07 GMTUK4
- Published value updated to £10,000,0006 Mar 2025, 09:07 GMTwas £8,000,000
- Tender notice published6 Mar 2025, 09:16 GMTUK4
- Published value updated to £12,500,0006 Mar 2025, 09:16 GMTwas £10,000,000
- Contract award notice published27 Oct 2025, 10:59 GMTUK6
- Status changed to complete27 Oct 2025, 10:59 GMT
- Procurement method changed27 Oct 2025, 10:59 GMT
- Contract signature expected10 Nov 2025, 23:59 GMTscheduled
- Contract award notice published12 Feb 2026, 12:45 GMTUK6
- Contract signature expected27 Feb 2026, 23:59 GMTscheduled
- Contract signature expected28 Feb 2026, 23:59 GMTscheduled
Published amendments (1)
updated correct estimated contract value
Routine re-releases (6)
- 2025-03: 1 release · 6 Mar 2025
- 2025-02: 2 releases · 27 Feb 2025, 27 Feb 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast£7,500,000 is the framework's published maximum, restated by the publisher on 2 award rows. It is one ceiling, not 2 separate sums, and no share per lot is published; those rows read “ceiling above”.
| Awarded to | Value | Date | Status |
|---|---|---|---|
| Lot 1 · Insurance Claims Handling - Third Party Administrators1 award | |||
| Willis Towers Watson1 Jan 2026 – 31 Dec 2028 · up to 31 Dec 2030Extensions: option for 1 + 1 extension · Options: 1 + 1 | £2,250,000 | 27 Oct 2025standstill to 5 Nov 2025 | Standstill |
| Lot 2 · Drying & Restoration Services1 award | |||
| ASPECT MAINTENANCE SERVICES LIMITED, R3 POLYGON UK LTD.Lot 2a Drying & Restoration1 Mar 2026 – 28 Feb 2029 · up to 28 Feb 2031Extensions: option for 1+1 · Options: 1+1 | ceiling above | 12 Feb 2026standstill to 23 Feb 2026 | Standstill |
| Lot 3 · Reinstatement Services1 award | |||
| ASPECT MAINTENANCE SERVICES LIMITED, Hardyman & Co LimitedSMELot 2b Reinstatement1 Mar 2026 – 28 Feb 2029 · up to 28 Feb 2031Extensions: 1+1 · Options: 1+1 | ceiling above | 12 Feb 2026standstill to 23 Feb 2026 | Standstill |
Contracting authority & participating public bodies
2 public bodies on the noticeConsortium members and other public bodies
- HAFREN DYFRDWY CYFYNGEDIGContracting authorityPrivate utilityWelsh devolved regulations apply
Framework contractors & participating bidders
4 commercial parties on the notice- ASPECT MAINTENANCE SERVICES LIMITEDFramework contractor
- HARDYMAN & CO LIMITEDFramework contractor
- R3 POLYGON UK LTD.Framework contractor
- Willis Towers WatsonFramework contractor
Official documents & specifications (8)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specificationsIf link above does not work please use below https://discovery.ariba.com/rfx/22591878
Notices published for this procedure
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Tender notice Tender notice on Find a Tender