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planning
Official procurement procedure
Housing Management Systems Transformation to Microsoft Dynamics 365
Administration
defence and social security services
Architectural
+9 more
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: CORNERSTONE HOUSING LIMITED: "Housing Management Systems Transformation to Microsoft Dynamics 365". Published status: planning. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | CORNERSTONE HOUSING LIMITED | Scope & Categories | Not published | Submission Window | planning No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: CORNERSTONE HOUSING LIMITED
Market Analytics
Derived from OCDS awards & bid statistics
Published history for CORNERSTONE HOUSING LIMITED. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
Not availableNo published reports
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate availablePayment Terms
Check noticePublished terms
Coverage: 0 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityCORNERSTONE HOUSING LIMITED | Procedure methodNot published | Procurement categoryNot published |
Statusplanning | Framework / DPSFramework | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published26 Sept 2025, 12:34 BST | Last source update26 Sept 2025, 12:34 BST | Recurring procurementNot published |
ClassificationAdministration, defence and social security services, Architectural, construction, engineering and inspection services, Business services: law, marketing, consulting, recruitment, printing and security, Financial and insurance services, Services related to the oil and gas industry | ||
OCIDocds-h6vhtk-05a324 | ||
What is being bought
Cornerstone Housing Ltd is undertaking a strategic transformation of its housing management systems, migrating from a fragmented legacy landscape to a unified Microsoft Dynamics 365 (D365) platform. This transformation is planned over a 5-6 year period and is currently in its second year. The program aims to enhance customer service, streamline operations, and improve data-driven decision-making across housing, property, and tenancy services.
2. Background and Current State
- CRM Migration: Completed implementation of a CRM using D365 Customer Service.
- Module implementation: Launched the complaints module in D365 and currently launching a Hazards Module
- Customer Insights: Launched D365 Customer Insights to enhance customer engagement and analytics.
- Program Year: In Year 2 of a 5-6 year transformation roadmap.
3. Program Vision and Objectives
- Unified Platform: Consolidate all housing management functions into D365.
- Customer-Centric Services: Improve tenant experience through integrated case management and insights, including a self service mobile application.
- Operational Efficiency: Streamline property services, asset management, and scheduling.
- Data Integration: Ensure seamless integration with existing finance systems and other core platforms.
4. Scope of Future Work (2025-2026)
4.1 Property Services and Asset Management
- Migration of property services and asset management systems to D365 Field Service. This includes, repairs raising and scheduling
- Implementation of scheduling and resource management capabilities.
4.2 Tenancy Management
- Introduction of additional tenancy management processes (e.g. rent arrears, tenancy changes).
4.3 Integration Requirements
- Expert integration of D365 modules with the existing finance system.
- Data migration and transformation from legacy systems.
- Integration with mobile workforce devices and key finance data back into our finance system.
5. Technical and Functional Requirements
- Platform: Microsoft Dynamics 365 (Customer Service, Field Service, Customer Insights).
- Integration: Azure Integration Services, APIs, and middleware for finance system connectivity if applicable.
- Data Governance: Compliance with GDPR and internal data standards.
- User Experience: Ease of use, accessibility compliance, and role-based interfaces.
- Security: Role-based access control, audit trails, and secure data exchange.
6. Supplier Engagement Objectives
- Demonstrate experience in large-scale D365 implementations in the housing or public sector.
- Provide integration expertise with finance systems or experience working with an expert integration partner.
- Offer strategic guidance on roadmap planning, change management, and user adoption.
- Deliver agile, scalable solutions aligned with our long-term digital strategy.
What changed
From the official release history
- Status changed to planning
26 Sept 2025, 12:34 BST - Official notice release published
26 Sept 2025, 12:34 BST - Buyer information updated
26 Sept 2025, 12:34 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedplanningPublished valueNot publishedThe source published no individual title or description for this lot.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Pipeline notice
26 Sept 2025, 12:34 BST - Procedure published
26 Sept 2025, 12:34 BST - engagement
24 Oct 2025, 23:59 BST · scheduled1. Executive Summary Cornerstone Housing Ltd is undertaking a strategic transformation of its housing management systems, migrating from a fragmented legacy landscape to a unified Microsoft Dynamics 365 (D365) platform. This transformation is planned over a 5-6 year period and is currently in its second year. The program aims to enhance customer service, streamline operations, and improve data-driven decision-making across housing, property, and tenancy services. 2. Background and Current State - CRM Migration: Completed implementation of a CRM using D365 Customer Service. - Module implementation: Launched the complaints module in D365 and currently launching a Hazards Module - Customer Insights: Launched D365 Customer Insights to enhance customer engagement and analytics. - Program Year: Entering Year 2 of a 5-6 year transformation roadmap. 3. Program Vision and Objectives - Unified Platform: Consolidate all housing management functions into D365. - Customer-Centric Services: Improve tenant experience through integrated case management and insights, including a self service mobile application. - Operational Efficiency: Streamline property services, asset management, and scheduling. - Data Integration: Ensure seamless integration with existing finance systems and other core platforms. 4. Scope of Future Work (2025-2026) 4.1 Property Services and Asset Management - Migration of property services and asset management systems to D365 Field Service. This includes, repairs raising and scheduling - Implementation of scheduling and resource management capabilities. 4.2 Tenancy Management - Introduction of additional tenancy management processes (e.g. rent arrears, tenancy changes). 4.3 Integration Requirements - Expert integration of D365 modules with the existing finance system. - Data migration and transformation from legacy systems. - Integration with mobile workforce devices and key finance data back into our finance system. 5. Technical and Functional Requirements - Platform: Microsoft Dynamics 365 (Customer Service, Field Service, Customer Insights). - Integration: Azure Integration Services, APIs, and middleware for finance system connectivity if applicable. - Data Governance: Compliance with GDPR and internal data standards. - User Experience: Ease of use, accessibility compliance, and role-based interfaces. - Security: Role-based access control, audit trails, and secure data exchange. 6. Supplier Engagement Objectives - Demonstrate experience in large-scale D365 implementations in the housing or public sector. - Provide integration expertise with finance systems or experience working with an expert integration partner. - Offer strategic guidance on roadmap planning, change management, and user adoption. - Deliver agile, scalable solutions aligned with our long-term digital strategy. 7. Next Steps and Timeline Phase Activity Timeline Discovery Supplier engagement and market feedback Q3 2025 Procurement Tendering and partner selection via G-Cloud Q4 2025 Delivery Implementation of property services Q1-Q4 2026 Delivery Implementation of tenancy management services Q1-Q4 2027 8. Contact and Submission Details Please direct all expressions of interest, capability statements, and queries to: Contact Name: Jamie Simms Email: jamie.simms@cornerstonehousing.net Submission Deadline: 24th October 2025
Commercial outcome and competition
AwardsNo award published |
ContractsNo contract published |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
CORNERSTONE HOUSING LIMITED
Contracting authority GB-COH-IP14457RDocuments (1)
Official links; attachments are not copied
- 26 Sept 2025, 12:34 BST
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleNot published |