Official UK procurement notice
Housing Management Systems Transformation to Microsoft Dynamics 365
Authority: CORNERSTONE HOUSING LIMITED (Public body)·On behalf of: GBS PROCURE LIMITED
What is being bought
Published requirement descriptionCornerstone Housing Ltd is undertaking a strategic transformation of its housing management systems, migrating from a fragmented legacy landscape to a unified Microsoft Dynamics 365 (D365) platform. This transformation is planned over a 5-6 year period and is currently in its second year. The program aims to enhance customer service, streamline operations, and improve data-driven decision-making across housing, property, and tenancy services.
- Background and Current State
- CRM Migration: Completed implementation of a CRM using D365 Customer Service.
- Module implementation: Launched the complaints module in D365 and currently launching a Hazards Module
- Customer Insights: Launched D365 Customer Insights to enhance customer engagement and analytics.
- Program Year: In Year 2 of a 5-6 year transformation roadmap.
- Program Vision and Objectives
- Unified Platform: Consolidate all housing management functions into D365.
- Customer-Centric Services: Improve tenant experience through integrated case management and insights, including a self service mobile application.
- Operational Efficiency: Streamline property services, asset management, and scheduling.
- Data Integration: Ensure seamless integration with existing finance systems and other core platforms.
- Scope of Future Work (2025-2026)
4.1 Property Services and Asset Management
- Migration of property services and asset management systems to D365 Field Service. This includes, repairs raising and scheduling
- Implementation of scheduling and resource management capabilities.
4.2 Tenancy Management
- Introduction of additional tenancy management processes (e.g. rent arrears, tenancy changes).
4.3 Integration Requirements
- Expert integration of D365 modules with the existing finance system.
- Data migration and transformation from legacy systems.
- Integration with mobile workforce devices and key finance data back into our finance system.
- Technical and Functional Requirements
- Platform: Microsoft Dynamics 365 (Customer Service, Field Service, Customer Insights).
- Integration: Azure Integration Services, APIs, and middleware for finance system connectivity if applicable.
- Data Governance: Compliance with GDPR and internal data standards.
- User Experience: Ease of use, accessibility compliance, and role-based interfaces.
- Security: Role-based access control, audit trails, and secure data exchange.
- Supplier Engagement Objectives
- Demonstrate experience in large-scale D365 implementations in the housing or public sector.
- Provide integration expertise with finance systems or experience working with an expert integration partner.
- Offer strategic guidance on roadmap planning, change management, and user adoption.
- Deliver agile, scalable solutions aligned with our long-term digital strategy.
CPV: Administration, defence and social security services · Architectural, construction, engineering and inspection services · Business services: law, marketing, consulting, recruitment, printing and security · Financial and insurance services · Services related to the oil and gas industry
How this framework works
From the published notice- Framework period
- 1 yr · up to 2 yrs from 1 Apr 2026
The lotProcurement structure
single lot · no lot value publishedLot #1PlannedRenewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- “Housing Management Systems Transformation to Microsoft Dynamics 365” is a framework: the contest is a place on its panel, not a single contract.
Procedure terms & legal framework
From the official record- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Past planning notice
- Procurement threshold
- Below threshold
- Regulatory regime
- Standard
- Commercial structure
- Framework agreement
- Who may use this agreement
- Not stated in the notice; call-off rights may be limited to the establishing authority
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 26 Sept 2025, 12:34 BST
- Last source update
- 26 Sept 2025, 12:34 BST
- FTS notice number
2025/S 000-060119- Latest notice
- Preliminary market engagement notice (UK2)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-05a324Find a Tender
How it was run
Official notice- Appointment period ends
- —
Timeline
26 Sept 2025 → 1 Apr 2026 · 3 dates- Planning notice published396 days ago26 Sept 2025, 12:34 BST
- Market engagement367 days ago24 Oct 2025, 23:59 BST
- Executive Summary
Cornerstone Housing Ltd is undertaking a strategic transformation of its housing management systems, migrating from a fragmented legacy landscape to a unified Microsoft Dynamics 365 (D365) platform. This transformation is planned over a 5-6 year period and is currently in its second year. The program aims to enhance customer service, streamline operations, and improve data-driven decision-making across housing, property, and tenancy services.
- Background and Current State
- CRM Migration: Completed implementation of a CRM using D365 Customer Service.
- Module implementation: Launched the complaints module in D365 and currently launching a Hazards Module
- Customer Insights: Launched D365 Customer Insights to enhance customer engagement and analytics.
- Program Year: Entering Year 2 of a 5-6 year transformation roadmap.
- Program Vision and Objectives
- Unified Platform: Consolidate all housing management functions into D365.
- Customer-Centric Services: Improve tenant experience through integrated case management and insights, including a self service mobile application.
- Operational Efficiency: Streamline property services, asset management, and scheduling.
- Data Integration: Ensure seamless integration with existing finance systems and other core platforms.
- Scope of Future Work (2025-2026)
4.1 Property Services and Asset Management
- Migration of property services and asset management systems to D365 Field Service. This includes, repairs raising and scheduling
- Implementation of scheduling and resource management capabilities.
4.2 Tenancy Management
- Introduction of additional tenancy management processes (e.g. rent arrears, tenancy changes).
4.3 Integration Requirements
- Expert integration of D365 modules with the existing finance system.
- Data migration and transformation from legacy systems.
- Integration with mobile workforce devices and key finance data back into our finance system.
- Technical and Functional Requirements
- Platform: Microsoft Dynamics 365 (Customer Service, Field Service, Customer Insights).
- Integration: Azure Integration Services, APIs, and middleware for finance system connectivity if applicable.
- Data Governance: Compliance with GDPR and internal data standards.
- User Experience: Ease of use, accessibility compliance, and role-based interfaces.
- Security: Role-based access control, audit trails, and secure data exchange.
- Supplier Engagement Objectives
- Demonstrate experience in large-scale D365 implementations in the housing or public sector.
- Provide integration expertise with finance systems or experience working with an expert integration partner.
- Offer strategic guidance on roadmap planning, change management, and user adoption.
- Deliver agile, scalable solutions aligned with our long-term digital strategy.
- Next Steps and Timeline
Phase Activity Timeline
Discovery Supplier engagement and market feedback Q3 2025
Procurement Tendering and partner selection via G-Cloud Q4 2025
Delivery Implementation of property services Q1-Q4 2026
Delivery Implementation of tenancy management services Q1-Q4 2027
- Contact and Submission Details
Please direct all expressions of interest, capability statements, and queries to:
Contact Name: Jamie Simms
Email: [email protected]
Submission Deadline: 24th October 2025
- Contract starts209 days ago1 Apr 2026, 00:00 BST
Notice history
1 event · 1 release on Find a Tender- Preliminary market engagement notice published26 Sept 2025, 12:34 BSTUK2
Commercial outcome & contract awards
Pipeline notice- Awards (0)
- No award published
- Contracts (0)
- No contract published
- Bid statistics
- No aggregate bid statistics published
Contracting authority & participating public bodies
2 public bodies on the noticeOther public bodies
- GBS PROCURE LIMITEDProcuring entityProcurement Advisor
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
- Preliminary market engagement notice Preliminary market engagement notice on Find a Tender