Hoarding & Support Services

{
  "id": "039148-2026",
  "tag": [
    "planning"
  ],
  "date": "2026-04-29T12:31:52+01:00",
  "ocid": "ocds-h6vhtk-068de9",
  "buyer": {
    "id": "GB-COH-IP28503R",
    "name": "ORBIT GROUP LIMITED"
  },
  "tender": {
    "id": "ocds-h6vhtk-068de9",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2028-08-31T23:59:59+01:00",
          "startDate": "2026-09-01T00:00:00+01:00",
          "maxExtentDate": "2029-08-31T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKF",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKG",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKH",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKI",
            "country": "GB",
            "countryName": "United Kingdom"
          },
          {
            "region": "UKJ",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "85000000",
            "scheme": "CPV",
            "description": "Health and social work services"
          },
          {
            "id": "98000000",
            "scheme": "CPV",
            "description": "Other community, social and personal services"
          }
        ]
      }
    ],
    "title": "Hoarding & Support Services",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Orbit Group Ltd (Orbit) is one of the UK's leading housing associations, providing safe, affordable homes to over 100,000 customers. Through our Better Days programme, we offer free support services to help customers with wellbeing, money advice, digital inclusion, employment, and community welfare.\nOrbit wishes to conclude preliminary market engagement in relation to the potential award for a contract for the provision of Hoarding & Support Services for our customers within its housing portfolio across 7 areas in the Midlands, East Anglia and South of England.\nHoarding disorder is a mental health disorder characterised by excessive accumulation of and attachment to possessions regardless of their actual value. Self-neglect can be associated with a range of social of psychological and health issues.\nAs part of its duties as landlord, various isolated and vulnerable tenants have been identified as in need of a tailored support to understand and manage their hoarding tendencies, improve their quality of life and live safely in their properties. \nOrbit plans to engage with a potential specialist service provider(s) who can deliver a practical and person-centred therapeutic hoarding support service. Service providers will need to demonstrate their experience and qualifications regarding hoarding disorder and its treatment. This should include therapeutic support to coincide with practical support to help customers who are affected by hoarding disorder so that health and safety risks are removed. Methods used should be sustainable for the person being supported.\nThe intention of the engagement is for Orbit to understand:\n1)\tThe level of market interest to participate in a potential procurement for the contract.\n2)\tThe market capacity and potential innovative solutions and approaches.\n3)\tService Provider's ability in the market to meet all of the potential requirements as specified in the Scope of Service below.\n4)\tPotential risks and issues.\n5)\tBarriers to participation\nWe are keen to hear from service providers delivering the services provided in the outline specification and would welcome any supporting case studies/references service providers can provide to understand the extent of the services currently being delivered.\nAlthough we have provided an outline specification, please provide us with anything which you think is onerous or anything that is lacking detail or needs more detail for you to respond to a tender in relation to this.",
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-COH-IP28503R",
      "name": "ORBIT GROUP LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG33",
        "country": "GB",
        "locality": "Coventry",
        "postalCode": "CV3 2SU",
        "countryName": "United Kingdom",
        "streetAddress": "Garden Court, Harry Weston Road, Binley Business Park, Binley"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "IP28503R",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "group.tenders@orbit.org.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PDDL-8571-LDGT",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "039148-2026",
        "url": "https://www.find-tender.service.gov.uk/Notice/039148-2026",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2026-04-29T12:31:52+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2026-05-12T23:59:59+01:00",
        "description": "SUBMISSION INSTRUCTIONS\nWhere a service provider is interested in participating in any procurement for the contract and have the capability to fulfil the outline specification provided, we would ask them to complete the response document , via the e-tendering site details provided within the notice.\nFurther information and response document can be found here:\nhttps://procontract.due-north.com/Supplier/Advert/View?advertId=7a1f9ee3-bc43-f111-813c-005056b64545&fromProjectDashboard=False&fromRfxSummary=False&selectWorkgroup=False&fromAdvertEvent=False&fromActivityDashboard=False\nIf a service provider wishes to seek any clarification on the outline specification, these should be submitted via the e-tendering site.\nOrbit may request further clarification from responding service provider's if further understanding is required on their response.\nWe do not intend to hold individual meetings with service providers at this time.\nPlease note: Orbit does not commit to any particular procurement route/procedure or timescales for any subsequent procurement. If Orbit publishes a subsequent tender notice for the contract, we will also out of courtesy notify any suppliers who submitted a response to this notice.\nInterested service providers are required to visit the project on Procontract to complete the response document to advise Orbit of their interest in this upcoming procurement.\nOutline Specification\nThe Service Provider shall provide, but not be limited to:\n2.1 Assessment\n•\tSite visit and condition assessment\n•\tHoarding severity classification levels range \n•\tRisk assessment & method statement (RAMS)\n•\tWaste categorisation (general, hazardous, sharps, biohazard)\n2.2 Clearance & Removal\n•\tRemoval of excess belongings and refuse\n•\tSafe handling of sharps, biological waste, and contaminated materials\n•\tLicensed waste transport and disposal \n•\tPhotographic before/after documentation\n2.3 Deep Cleaning & Sanitisation\n•\tFull property deep clean\n•\tBiohazard remediation (where required)\n•\tOdour neutralisation\n•\tPest control coordination (if necessary)\n2.4 Occupied & Vulnerable Tenants\n•\tTrauma informed approach\n•\tRespectful sorting of belongings\n•\tLiaison with Orbit team and support workers\n•\tClear safeguarding reporting process\n3. Service Coverage\nSpecify:\n•\tRegions covered\n•\tEstimated expected annual job volume \n•\tEmergency vs standard response \n4. Compliance & Accreditation Requirements\nWe would expect the service provider to be able to evidence:\n•\tValid Waste Carrier Licence\n•\tRegistration with the Environment Agency\n•\tPublic Liability Insurance (£5m minimum or as required)\n•\tEmployers Liability Insurance\n•\tDBS checks for frontline staff\n•\tCOSHH compliance\n•\tHealth & Safety policy\n•\tSafeguarding policy\n•\tData Protection Policies & Procedures\n5. Service Provider Experience\nWe would expect the service provider to be able to evidence:\n•\tExperience working with housing associations or local authorities\n•\tCase studies (minimum 2-3 examples)\n•\tExperience managing severe hoarding - confirm severity classification Level e.g. 1-5?\n•\tBiohazard and infection control capability\n•\tStaff training approach\n6. Pricing Schedule\nRequire a structured pricing matrix, for example:\n•\tSchedule of rates for measured term contract\n•\tHazardous waste disposal rates\n•\tSkip hire (if applicable)\n•\tBiohazard premium rates\n•\tEmergency call-out rate\n•\tOut-of-hours rate\n7. Key Performance Indicators (KPIs)\nExamples:\n•\tEmergency attendance time\n•\tCompletion time\n•\t% jobs completed within agreed timeframe\n•\tRecycling rate (%)\n8. Safeguarding & Sensitive Cases\nThe service provider must:\n•\tNotify Orbit of any safeguarding concerns\n•\tEscalate fire risk hazards immediately\n•\tWork jointly with social services where required\n•\tEnsure tenant dignity and confidentiality\n•\tAvoid disposal of personal documents without approval\n9. Social Value & Reporting Requirements\nWe would expect the awarded service provider to provide:\n•\tMonthly reports (detail of reporting requirements will be confirmed prior to appointment)\n•\tSocial value outcome measures using Housing Association Charitable Trust (HACT) social value bank. Relevant HACT questionnaires will be provided as part of monthly reporting requirements above. \n10. Contract Term\nExample structure:\n•\tInitial term: Likely 2 years but to be agreed \n•\tExtension option: Likely to be 1 year but to be agreed\n•\tBreak clause provisions\n11. Mobilisation Requirements\nWe would expect the awarded service provider to provide:\n•\tNamed Contract Manager\n•\tEscalation contact details\n•\tImplementation plan\n•\tStaff training confirmation\n•\tPricing confirmation\n12. Optional Add-Ons You May Include\n•\tSeverity classification guide (appendix)\n•\tStandard operating procedure template\n•\tReporting template example\n•\tPhotographic evidence requirements"
      }
    ]
  },
  "initiationType": "tender"
}