Official UK procurement notice
Financial Inclusion Service · UK public procurement notice
Authority: LONDON & QUADRANT HOUSING TRUST (Housing)
Sectors: Financial and insurance services (66) Delivery: UKNorth East (UKC)North West (UKD)
Published estimate£3,600,000≈ £1.8m / year · £4,400,000 inc. VAT · 1 value update22.2% above final estimate
Submissions closed 1 Jun 2026awarded 7 Jul 2026
Awarded to Auriga Services Limited,
Contract term 2 yrsends 30 Jun 2028 · up to 30 Jun 2030 with extensions · starts 1 Jul 2026
What is being bought
Published requirement descriptionL&Q is relaunching its financial inclusion offer following its merger with Trafford Housing Trust, with the intention of providing all L&Q residents, irrespective of location, with a reliable, repeatable and consistent platform of financial inclusion services. These will include debt advice, welfare rights support and energy advice, all backed by a high quality triage service. The procured advice services will provide:
- Triage for all customers referred to our financial inclusion offer, streaming customers either to a phone-based solution for low-need cases, or to our in-house team for high-need, vulnerable residents and complex cases requiring sustained intervention, and high quality referral of customers unsuited for either to external services which meet their needs. We anticipate up to 7000 referrals annually
- Provision of the phone-based solution for low-need cases, comprising debt advice, welfare rights support and advice, and energy advice. We anticipate approximately 2400 unique individuals accessing this aspect of the service annually, with the remainder moved over to our in-house team by high quality referral and handover
CPV: Financial consultancy services
The lotProcurement structure
single lot · value publishedLot #1AwardedRenewalPublished value£3,600,000
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
How bids were scored
Published award criteria (2)
- Quality
- Price
What this means for your bid
- Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.
Procedure terms & legal framework
From the official record- Procedure method
- Open procedure
- Legal basis
- UKPGA · 2023/54 Procurement Act 2023
- Procurement category
- Services
- Notice status
- Awarded
- Procurement threshold
- Above threshold (FTS publication)
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 4 Sept 2025, 16:36 BST
- Last source update
- 26 Aug 2026, 12:29 BST
- Award evaluation window
- Submission end – 8 Jun 2026
- FTS notice number
2026/S 000-040996- Latest notice
- Contract details notice (UK7)
- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-059480Find a Tender- Contract terms summary
30 Days
How it was run
Official noticeRun through: In-tend · Who buys & how to bid on In-tend
Access & registration note: Free · one account per buying organisation's portal · reCAPTCHA on signup
- Submission deadline
- 1 Jun 2026, 12:00 BST
- Clarification deadline
- 19 May 2026, 17:00 BST
- Submission channel
- Official e-sourcing portal
- Electronic submission
- Allowed
- Accepted languages
- en
Detailed submission instructions & authority contactsFrom official release
in-tendhost.co.uk/lqsupplychainmanagement ↗
Project Name: FINANCIAL INCLUSION SERVICES
Timeline
4 Sept 2025 → 26 Aug 2026 · 10 dates- Planning notice published4 Sept 2025, 16:36 BST
- Next notice expected325 days ago1 Dec 2025, 23:59 GMT
- Tender notice published171 days ago5 May 2026, 13:09 BST
- Clarification questions by157 days ago19 May 2026, 17:00 BST
- Submission deadline144 days ago1 Jun 2026, 12:00 BST
- Award decision expected by136 days ago8 Jun 2026, 23:59 BST
- Contract starts114 days ago1 Jul 2026, 00:00 BST
- Assessment summaries sent108 days ago7 Jul 2026, 00:00 BST
- Standstill ends97 days ago17 Jul 2026, 23:59 BST
- Latest notice published58 days ago26 Aug 2026, 12:29 BST
Notice history
10 events · 5 releases on Find a Tender · since 4 Sept 2025- Pipeline notice published4 Sept 2025, 16:36 BSTUK1
- Pipeline notice published11 Sept 2025, 10:25 BSTUK1
- Tender notice published5 May 2026, 13:09 BSTUK4
- Published value published: £3,600,0005 May 2026, 13:09 BST
- Status changed to active5 May 2026, 13:09 BST
- Deadline published: 1 Jun 2026, 12:00 BST5 May 2026, 13:09 BST
- Contract award notice published7 Jul 2026, 17:44 BSTUK6
- Status changed to complete7 Jul 2026, 17:44 BST
- Contract signature expected20 Jul 2026, 23:59 BSTscheduled
- Contract details notice published26 Aug 2026, 12:29 BSTUK7
Published amendments (1)
Update on how to register on L&Q's procurement platform (INTEND) https://in-tendhost.co.uk/lqsupplychainmanagement
Routine re-releases (5)
- 2025-09: 2 releases · 4 Sept 2025, 11 Sept 2025
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecastAwards 1
Awarded value (inc. VAT) £4,400,0001 award inc. VAT; no net value published
Bids received 33 from SMEs
Contracts signed 1latest 7 Aug 2026
| Awarded to | Value | Date | Status |
|---|---|---|---|
| Auriga Services Limited,SME1 Sept 2026 – 31 Aug 2028 · up to 31 Aug 2030Extensions: 2 x 12 month extensions avaliable | £4,400,000 inc. VAT | 7 Jul 2026 | Awarded |
Contracts
Contract 1 · Auriga Services Limited,SME
- Signed
- 7 Aug 2026
- Value
- £4,400,000 inc. VAT
- Period
- 1 Oct 2026 – 30 Sept 2028 · up to 30 Sept 2030 with extensions
- Status
- active
- Extensions
- Two X 12 months (total 2 years extension) solely at L&Q's discretion.
- Options
- The annual contract value is estimated at £1.1 million; however, the service is demand-led and actual expenditure may vary throughout the contract term. Demand for the service is dependent on resident need and may be affected by factors including referral volumes, case complexity, economic conditions, legislative or policy changes, and the availability of funding. The Authority reserves the right to increase or decrease service volumes and associated expenditure during the contract term in response to changing levels of demand and operational requirements. This may include commissioning additional capacity, increasing the number of residents supported, varying the level of service provision, or introducing additional activities that fall within the scope of the Financial Inclusion Service. The Authority may exercise these options where demand exceeds or falls below forecast levels, where additional funding becomes available, where service requirements change, or where it is necessary to meet statutory, strategic or operational objectives. Any such variations will remain within the overall scope of the contract and will be subject to the terms and conditions of the contract, available funding, and compliance with applicable procurement legislation. The estimated annual value is indicative only and does not represent a guaranteed minimum or maximum level of expenditure.
3 agreed KPIs: 1 · 2 · 3
- 1, Residents taking up the Service achieve a mean average overall financial gain of at least £3699.11 (This figure is based on mean average from Y1 and Y2 of current contract and could be subject to revision) Target => 95%
- 2, Number of unique individuals accessing triage to be at least 4600 per year, and number of unique individuals accessing the service delivery component to be at least 2400 per year Target =>90%
- 3, Social Value created using HACT's Wellbeing Valuation Approach to exceed £8.9 million per year based on 'financial comfort' and 'relief from debt' calculations on the HACT SVC framework (This figure will be subject to annual revision) Target =>97%
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 3final-stage tenders | 3 | 0 | — |
Contracting authority & participating public bodies
Bidders & participating suppliers
1 commercial party on the notice- AURIGA SERVICES LIMITEDAwarded supplier
Official documents & specifications (6)
Official links; attachments are not copiedTender pack and attachments
- Bidding documents and specifications Project Name = FINANCIAL INCLUSION SERVICES
Notices published for this procedure
- Contract details notice Contract details notice on Find a Tender
- Contract award notice Contract award notice on Find a Tender
- Tender notice Tender notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender
- Pipeline notice Pipeline notice on Find a Tender