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Official procurement procedure

Casework system for Complaints, Councillor Enquiries and IR's

License management software development services
Software package and information systems
North East (UKC)
North West (UKD)
Yorkshire & Humber (UKE)
East Midlands (UKF)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Bristol City Council: "Casework system for Complaints, Councillor Enquiries and IR's". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityBristol City CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Bristol City Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Bristol City Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1.2Bids / Report
85.7% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 15 active published awards; 14 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityBristol City Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published26 Mar 2026, 17:26 GMT
Last source update26 Mar 2026, 17:26 GMT
Recurring procurementNot published
ClassificationLicense management software development services, Software package and information systems
Delivery area
North East (UKC)
North West (UKD)
Yorkshire & Humber (UKE)
East Midlands (UKF)
OCIDocds-h6vhtk-0675c8
What is being bought
To procure a contract for Case Management system for FOI's, SAR's, Complaints and Councillor Enquiries
What changed
From the official release history
  1. Status changed to complete
    26 Mar 2026, 17:26 GMT
  2. Official notice release published
    26 Mar 2026, 17:26 GMT
  3. Buyer information updated
    26 Mar 2026, 17:26 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Software Renewal
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    26 Mar 2026, 17:26 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 26 Feb 2026, 00:00 GMT · £187,780
Commercial outcome and competition
Awards
Civica UK Limited
Not published · Not published · active
Contracts
Contract
£187,780 · signed 26 Feb 2026, 00:00 GMT · active
Bid statistics
bids: 1 (lot 1)
electronicBids: 0 (lot 1)
smeBids: 0 (lot 1)
Buyer and organisations in this procedure

Bristol City Council

Contracting authority GB-FTS-40229
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaledirect award from a Back-office software Of G-Cloud 14 Framework Service ID 848809487956640 It was not possible to retender due to migrating users away from Civica APP will take up to 18 months and therefore cannot be done within the timeframe available. It is vital that these services have a robust platform to support their operations. The council has a statutory and legal obligation to deal with Social Care and Housing complaints