Official UK procurement notice
BSW 111-2 Service Subcontract 2627CASUB021_BrisDoc_BSW 111-2
Authority: Avon and Wiltshire Mental Health Partnership NHS trust (NHS & healthcare)
What is being bought
Published requirement descriptionCall handling award as part of the overarching 111-2 service in BANES, Swindon & Wiltshire (BSW)
CPV: Health services
The lotProcurement structure
single lot · no lot value publishedLot #1Services to be provided: The contract is for delivery of the call handling aspect of…Awarded
Services to be provided: The contract is for delivery of the call handling aspect of the BSW 111‑2 Service, which is an NHS 111 mental‑health-focused call handling and clinical assessment service
Urgent award in accordance with regulation 14(2) of the PSR Regulations.
The total cost for a 12‑month period will be £1,022,738
Contract Term: 1 year commencing 28th April 2026 Additional information: This contract has been awarded under the urgent circumstances provision of the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
The urgent circumstances provision was applied on an urgent basis to ensure continuity of service, patient and system safety. Immediate continuity of NHS 111‑2 call handling, triage and clinical assessment capacity was required to maintain safe access for patients and to support system flow across urgent and emergency care services.
The contract enables the continued delivery of the BSW 111‑2 Service, including initial call handling, safety checks, high‑level triage, digital case recording, and transfer of cases to the AWP BSW Mental Health Clinical Assessment Service (MHCAS) for clinical review and onward assessment.
Decision Board: AWP Trust Board
There were no declared or potential conflicts of interest.
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Award procedure without prior publication of a call for competition
- Legal basis
- CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
- Procurement category
- Services
- Notice status
- Awarded without competition
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Direct award (no call for competition)
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Unspecified in notice
- First published
- 20 May 2026, 09:56 BST
- Last source update
- 20 May 2026, 09:56 BST
- FTS notice number
2026/S 000-046113- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-069cb9Find a Tender
- Why no open competition
- The procurement falls outside the scope of application of the directive
- Published justification
This contract has been awarded under the urgent circumstances provision of the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.
The urgent circumstances provision was applied on an urgent basis to ensure continuity of service, patient and system safety. Immediate continuity of NHS 111‑2 call handling, triage and clinical assessment capacity was required to maintain safe access for patients and to support system flow across urgent and emergency care services.
The contract enables the continued delivery of the BSW 111‑2 Service, including initial call handling, safety checks, high‑level triage, digital case recording, and transfer of cases to the AWP BSW Mental Health Clinical Assessment Service (MHCAS) for clinical review and onward assessment.
Decision Board: AWP Trust Board
There were no declared or potential conflicts of interest.
Publisher note: This contract has been awarded under the urgent circumstances provision of the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The urgent circumstances provision was applied on an urgent basis to ensure continuity of service, patient and system safety. Immediate continuity of NHS 111‑2 call handling, triage and clinical assessment capacity was required to maintain safe access for patients and to support system flow across urgent and emergency care services. The contract enables the continued delivery of the BSW 111‑2 Service, including initial call handling, safety checks, high‑level triage, digital case recording, and transfer of cases to the AWP BSW Mental Health Clinical Assessment Service (MHCAS) for clinical review and onward assessment. Decision Board: AWP Trust Board There were no declared or potential conflicts of interest.
Commercial outcome & contract awards
Published awards, contracts and bid statistics, not a forecast| Awarded to | Value | Date | Status |
|---|---|---|---|
| BRISDOC HEALTHCARE SERVICES LIMITEDBSW 111-2 Service Subcontract | £818,190 † | — | Awarded |
Contracts
BSW 111-2 Service Subcontract · BRISDOC HEALTHCARE SERVICES LIMITED
- Signed
- 28 Apr 2026
- Value
- £818,190
- Status
- active
Bid statistics published by the authority
| Bids | SME | VCSE | Valid bid range |
|---|---|---|---|
| 1bids | — | — | — |
Contracting authority & participating public bodies
Dispute resolution & review bodies
- Avon and Wiltshire Mental Health Partnership (AWP) NHS TrustReview body
Bidders & participating suppliers
1 commercial party on the notice- BrisDoc Healthcare ServicesAwarded supplier
Official documents & specifications
Official links; attachments are not copiedNo document links were published on the notice.