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AMCV 331 - Telecare Managed Services

Shropshire Council · Local authority · Nationwide (UK), West Midlands, South East England

This is an award notice for AMCV 331 - Telecare Managed Services under the Technologies for Independent Living (TIL) Telecare/Telehealth - FW0126 framework, Lot 6. Services the Supplier is to deliver: • Manage the full contract, including l…

Awarded to Appello Careline Limited, Appello Smart Living Solutions, Astraline (TEC) Ltd +6 more · 8 awards

• Administrative healthcare services
• Alarm systems
• Alarm-monitoring services
• +3

Historic England Customer Service Provision

Historic England · Nationwide (UK)

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday …

Awarded to Adecco UK Limited

• Call centre
• Customer services
• Telephone operator services
• +1

Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service

Belfast City Council · Local authority · West Midlands, Northern Ireland

The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. The Enquiry Handling Serv…

Awarded to Athena Health Care Group (Park Road) Ltd, LIKE US (NE) LIMITED · 2 awards

• Office-support services
• Telephone operator services
• Telephone-answering services

Telephony Contact Centre System Replacement - South Norfolk District Council and Broadland District Council

South Norfolk District Council · Local authority · East of England

You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form …

Awarded to supplier not published

• Telephone and data transmission services
• Telephone operator services

Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service

Belfast City Council · Local authority · Northern Ireland

The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. To manage enquiries acros…

• Office-support services
• Telephone operator services
• Telephone-answering services

Contact Centre System

FORHOUSING DEVCO LIMITED · North West England

ForHousing’s current contact centre solution includes several systems and service providers. We are looking to procure and implement a new fully integrated, modern, cloud-based Contact Centre as a Service (CCAAS) system with associated lice…

• For computer software
• Telephone operator services

Out of Hours Emergency Telephony Service

Aberdeenshire Council · Local authority · Scotland

Aberdeenshire Council has a statutory requirement to deliver an out of hours emergency telephony service for Adult & Children’s Service Provision, Homelessness, Housing Repairs, as well as for the reporting of dangerous buildings. Currently…

Awarded to SPS Doorguard Limited · 2 awards

• Telephone operator services
• Telephone-answering services

TeleCare Call Monitoring and Out-of-Hours Emergency Answering Service

London Borough of Hillingdon · Local authority · Greater London

The London Borough of Hillingdon intends to tender the services for it's TeleCare Call Monitoring and Out-of-Hours Emergency Answering Services in early September 2022. The contract duration for the services will be for a three year contrac…

• Social services
• Social work and related services
• Telephone operator services
• +1

Telecare and Telehealth Goods and Services

Procurement for Housing · Nationwide (UK)

The current Telecare and Telehealth Services Framework Agreement is due to expire in June 2023. The current Framework comprises three lots - Lot 1 Equipment and Associated Services, Lot 2 Monitoring Services, Lot 3 Telecare Managed Services…

• Alarm systems
• Alarm-monitoring services
• Business analysis consultancy services
• +3

NI Direct Strategic Partner

Department of Finance · Northern Ireland

Awarded to BT LIMITED

• Business and management consultancy and related services
• Business organisation services
• Call centre
• +3

Telephony Services Dynamic Purchasing System

Scottish Government · Scotland

The Authority is further extending its Telephony Services Dynamic Purchasing System (DPS) for an additional 5 months until 31 August 2022. This short extension is to cover in-flight procurements whilst the replacement DPS is being establish…

• Call centre
• Cards containing integrated circuits
• Communication land-line rental
• +3

London Borough of Lambeth Repairs Call Centre Solution Contract

London Borough of Lambeth · Local authority · Greater London

The London Borough of Lambeth is seeking to procure a strategic partner to deliver a 'Specialist Repairs Call Centre Service', including providing urgent and an out of hours service for specialist repairs, emergencies and homelessness housi…

• Call centre
• Construction work
• Construction work for subsidised residential accommodation
• +3

DoF - Digital NI - Contact Centre Services for Government

Department of Finance · Northern Ireland

DoF is seeking to procure the services of a Supplier to deliver the following services as a minimum; a) Provision of a fully managed Contact Centre solution that can service the current needs and outcomes for Citizens. The Supplier is requi…

Awarded to SERCO LIMITED

• Administration services
• Building and facilities management services
• Call centre
• +3

Telephony Services Dynamic Purchasing System

Scottish Government · Scotland

The Authority is further extending its Telephony Services Dynamic Purchasing System (DPS) for a further 3 months until 31 March 2022. This short extension is to cover in-flight procurements whilst the replacement DPS is being established. T…

• Call centre
• Cards containing integrated circuits
• Communication land-line rental
• +3

The provision of Universal Credit (UC) Contact Centre Services

Department for Work & Pensions · Central government · Nationwide (UK)

The contract will include the delivery of contact centre telephony services for Universal Credit customers to enable them to access information about UC services and will include the ability to on-board additional service lines of a similar…

• Administration services
• Administrative services for business operations
• Administrative services of agencies
• +3