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WCC DRT West Midlands

Warwickshire County Council · Local authority · West Midlands

Warwickshire County Council (the Council) is seeking a Demand Responsive Transport (DRT) scheme into the West Warwick area capable of being booked via a mobile or tablet-based application and Call Centre. With support from Department for Tr…

Awarded to Liftango Ltd, Midland Red (South) Ltd. t/a Stagecoach Midlands · 4 awards

• Custom software development services
• Customer services
• For access
• +3

DoF - Digital NI - Contact Centre Services for Government

Department of Finance · Northern Ireland

DoF is seeking to procure the services of a Supplier to deliver the following services as a minimum; a) Provision of a fully managed Contact Centre solution that can service the current needs and outcomes for Citizens. The Supplier is requi…

Awarded to Serco Limited

• Administration services
• Building and facilities management services
• Call centre
• +3

Leisure Centre Operation

Sevenoaks District Council · Local authority · South East England

Services concession contract for the management, cleaning, maintenance and related services for the newly built White Oak Leisure Centre, Swanley, Kent.

Awarded to Sports & Leisure Management Ltd

• Catering services
• Cleaning services
• Computer-related services
• +3

Football Hub Operator - King George V Playing Fields Redevelopment - Portsmouth

Portsmouth City Council · Local authority · South East England

Portsmouth City Council - 'the Council' - is inviting applications from suitably qualified and experienced operators for the operation of a football hub at King George V Playing Fields, Portsmouth. The Council is seeking to secure a strateg…

• Accounting services
• Advertising campaign services
• Advertising management services
• +3

Out of Hours Emergency Call Service

The Royal Borough of Kensington and Chelsea (RBKC) · Local authority · Greater London

The Royal Borough of Kensington and Chelsea (RBKC) is seeking to recommission the provision of the Council’s out of hours call handling and data collection service. The Council is ideally seeking to engage with organisations with relevant s…

• Call centre
• Customer services
• Office-support services
• +2

Low Value Facilities Management & Workplace Services DPS

The Minister for the Cabinet Office acting through Crown Commercial ServiceThe Minister for the Cabinet Office acting through Crown Commercial Service · Central government · Nationwide (UK)

CCS intends to put in place a dynamic purchasing system for the provision of Low Value FM & Workplace related Services. The DPS will offer an alternative route to market. It will focus on lower value contracts (less than £1m total value) an…

• Administration services
• Advisory and consultative engineering services
• Asbestos removal services
• +3

Facilities Management for the Luton DART

LONDON LUTON AIRPORT LIMITED · East of England

Facilities management and maintenance of the station premises forming part of the Luton DART passenger transit system, including building and platform and vehicle cleaning, customer-facing personnel, ticket enforcement, inspection and maint…

Awarded to supplier not published

• Building and facilities management services
• Cleaning and sanitation services
• Cleaning and sanitation services in urban or rural areas, and related services
• +3

Provision of an out of hours repair call handling service

Pobl Group Ltd · Wales (Cymru)

The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 10,000 calls annually.

Awarded to LLesiant Delta Wellbeing Ltd

• Call centre
• Customer services
• Housing services
• +1

The provision of Universal Credit (UC) Contact Centre Services

Department for Work & Pensions · Central government · Nationwide (UK)

The contract will include the delivery of contact centre telephony services for Universal Credit customers to enable them to access information about UC services and will include the ability to on-board additional service lines of a similar…

• Administration services
• Administrative services for business operations
• Administrative services of agencies
• +3

Technology Services 2 Agreement

H M REVENUE & CUSTOMS · Nationwide (UK)

As part of the Digital Development Services project, we are sought suppliers to partner with us to deliver and provide technical/operational support for projects/products, extending our technical resource capability and capacity to respond …

Awarded to Atos, Equal Experts · 2 awards

• Customer services
• Financial and insurance services
• Research and development services and related consultancy services

Greater Anglia Shared Services - Customer Experience and Delay Repay

ABELLIO TRANSPORT HOLDINGS LIMITED · Nationwide (UK)

Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC) Greater Anglia (GA) for Customer Experience and Delay Repay Shared Services. The Customer Experience service includes but not limi…

• Customer services

East Midlands Railway Shared Services - Delay Repay

ABELLIO TRANSPORT HOLDINGS LIMITED · Nationwide (UK)

Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC). East Midlands Railway (EMR) Delay Repay Services.

• Customer services

West Midlands Trains Shared Services - Delay Repay

ABELLIO TRANSPORT HOLDINGS LIMITED · Nationwide (UK)

Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC) West Midlands Trains (WMT) Delay Repay Services.

• Customer services

Out of Hours Customer Commnication

Stonewater Limited · Nationwide (UK)

The provision of a customer communication service to answer customers when Stonewater's Customer Contact Center is closed. This includes the answering of customer phone calls that are diverted from Stonewater's Contact line to the Service P…

• Customer services
• Telephone operator services
• Telephone-answering services

West Midlands Trains, Greater Anglia, and East Midlands Rail Shared Services - Customer Experience and Delay Repay

ABELLIO TRANSPORT HOLDINGS LIMITED · Nationwide (UK)

Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Companies (TOC's); West Midlands Trains (WMT), Greater Anglia (GA) and East Midlands Rail (EMR) for Customer Experience and Delay Repay Shared S…

• Customer services