Official UK procurement notice
Greater Anglia Shared Services - Customer Experience and Delay Repay
Authority: ABELLIO TRANSPORT HOLDINGS LIMITED
What is being bought
Published requirement descriptionAbellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC) Greater Anglia (GA) for Customer Experience and Delay Repay Shared Services. The Customer Experience service includes but not limited to, back-office processing, telephony, business fulfilment and reporting.
CPV: Customer services
The lotProcurement structure
single lot · no lot value publishedLot #1Renewal
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Shortlisting
- Selection criteria as stated in the procurement documents
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Unspecified in notice
- Recurring procurement
- Yes
- First published
- 16 Jul 2021, 16:27 BST
- Last source update
- 16 Jul 2021, 16:27 BST
- FTS notice number
2021/S 000-016829- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-02c92fFind a Tender
- Electronic trading
- e-invoicing allowed · electronic ordering · electronic payment
Publisher note: This tender may be unsuitable for individual centres and will require extensive management. This is best managed by an experienced shared service centre. The Utilities Contracts Regulations 2016 ("Regulations") do not in accordance with their terms apply to the Greater Anglia, - Customer Experience and Delay Repay Services. Neither the issue of this ITN nor the selection of any Bidder, nor any other document, contact or conduct in connection with this ITN constitutes any acceptance by [Abellio] that the Regulations apply to the Project covered by this ITN or an agreement by [Abellio] to abide by those Regulations. The ITN Process and any subsequent contract awarded will be subject to English law and the exclusive jurisdiction of the English courts. By participating in the ITN Process a Bidder agrees to be bound by the above conditions and limitations. This Important Notice must be read in conjunction with all instructions to Bidders contained within this document. Bidder means each legal entity issued with an ITN and invited to participate in this ITN Process. ITN means this Invitation to Negotiate, as it may be amended by [Abellio] and notified to Bidders from time to time. ITN Process means the procurement process as described within this document.
How it was run
Official notice- Submission deadline
- 16 Aug 2021, 17:00 BST
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Participation fee
- document
- Bid validity
- 90 days from the deadline
Timeline
16 Jul 2021 → 16 Aug 2021 · 2 dates- Notice published16 Jul 2021, 16:27 BST
- Submission deadline16 Aug 2021, 17:00 BST
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria