Search UK public tenders and contract notices

Provision of Information Technology (IT), Customer and Revenue and Benefits services

London Borough of Barnet · Local authority · Greater London

The London Borough of Barnet is undertaking Pre-Market Engagement (PME) to gather insights and inform its procurement strategy for future provision of Information Technology (IT), Customer and Revenue and Benefits services. This exercise se…

• Customer services
• Data security software package
• Financial and insurance services
• +3

Provision of Information Technology (IT), Customer and Revenue and Benefits services

London Borough of Barnet · Local authority · Greater London

The London Borough of Barnet is undertaking Pre-Market Engagement (PME) to gather insights and inform its procurement strategy for future provision of Information Technology (IT), Customer and Revenue and Benefits services. This exercise se…

• Customer services
• Data security software package
• Financial and insurance services
• +3

Provision of Independent Advice and Development Support to customers in South Lanarkshire

South Lanarkshire Council · Local authority · Scotland

South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the C…

Awarded to Tenants Information Service

• Customer services

£50,000,000

Southern Water Services Limited · Nationwide (UK), South East England

The supply and installation of Slow the Flow interventions, including water butts, sustainable drainage planters, and Smart water butts at household and non-household properties. Including Customer engagement and sign up.

• Customer services
• Water tanks

Contact Centre Services

Student Loans Company · Nationwide (UK)

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc …

Awarded to Teleperformance Ltd · 3 awards

• Customer services

The Provision of Transactions at Counter Services

Department for Transport · Central government · Nationwide (UK)

Market Engagement Survey for The Provision of Transactions at Counter Services

• Customer services
• General public services
• Provision of services to the community
• +1

Tender for the Provision of Customer Contact Centre Managed Service

ARRIVA UK TRAINS LIMITED · Other public body · Nationwide (UK)

Tender is being conducted for the provision of a customer contact centre-managed service for Train Operating Companies (TOCs) Chiltern and Grand Central. This will include providing agents to assist our customers with telesales, web support…

• Customer services

Provision of Out of Hours Telephone Service

ASTER GROUP LIMITED · Nationwide (UK)

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work…

Awarded to Somerset Lifeline T/A Deane Helpline

• Call centre
• Customer services
• Emergency telephones
• +2

ED2 Enduring Partnerships - Fuel Poverty

UK Power Networks (Operations) Limited · Other public body · North East England, North West England, Yorkshire and the Humber, East Midlands, West Midlands, East of England

Bi- lateral collaboration agreement

Awarded to supplier not published · 4 awards

• Customer satisfaction survey
• Customer services
• Customer survey services
• +1

User Services for Emergency Services Network (ESN)

Secretary of State for the Home Department · Central government · Nationwide (UK)

This Award Notice relates to the award of a contract the provision of User Services (US) , a managed service to be provided to the 3 Emergency Services (Police, Fire and Rescue and Ambulance) ("3ES") and other future users. 

Awarded to IBM United Kingdom Limited

• Air-to-ground telecommunications services
• Ancillary works for telecommunications
• Billing system
• +3

Customer Experience Platform

Mid Ulster District Council · Local authority · Nationwide (UK), Northern Ireland

The Council is seeking to procure a customer experience platform solution that: • Supports the delivery of its Digital Transformation Strategy and wider digital agenda across its services. For further information please refer to the Specifi…

Awarded to supplier not published

• Computer-related services
• Customer services
• Customer-care services
• +1

ChargePlace Scotland Charge Point Network Operator Services - Single Supplier Framework Agreement

Transport Scotland · Scotland

Awarded to Swarco UK Ltd

• Chargers
• Customer services
• Electric vehicles
• +3

Historic England Customer Service Provision

Historic England · Nationwide (UK)

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday …

Awarded to Adecco UK Limited (t/a The Adecco Group)

• Call centre
• Customer services
• Telephone operator services
• +1

Ground/on-board services for Eurostar Trains and Lounges

EUROSTAR GROUP · Nationwide (UK)

The Eurostar Group is launching a procurement procedure to award its onboard and ground services contracts to serve Eurostar's ambition. Eurostar wishes to entrust the delivery of these services to suppliers with the finest expertise within…

• Canteen and catering services
• Customer services
• Meal-preparation services

Fraud, corruption and reporting On-Line

NHS Business Services Authority · NHS & health · North East England

This request for information process will be to used to engage potential suppliers in both the fraud and contact centre market places with capability and capacity to deliver a Fraud and Corruption Reporting On-line service.<br/>About NHSBSA…

• Administrative services for business operations
• Call centre
• Customer services
• +3