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Find a TenderAwardedContract details notice
Published 25 Sept 2025, 11:43 BST

Official UK procurement notice

Trent & Dove - Warden Call & Telecare Services ID619

Official notice

Authority: Trent and Dove Housing (Public body)

ServicesBelow threshold - limited competitionAbove thresholdSME suitable
Sectors: Security, fire-fighting, police and defence equipment (35)Construction & Civil Engineering (45)Business Services & Consultancy (79)
+2 moreHealth & Social Care (85)Community & Cultural Services (98)
 Delivery: East Midlands (UKF)West Midlands (UKG)
Published estimate£349,000≈ £70k / year · £437,000 inc. VAT
Awarded 1 Feb 2026
Awarded to Appello Careline Limited
Contract term 5 yrsends 31 Jan 2031 · starts 1 Feb 2026

What is being bought

Published requirement description

This procurement was for warden call and telecare services required for T&D over 55s sheltered schemes.

CPV: Alarm systems · Alarm-monitoring services · Health and social work services · Installation of telecommunications equipment · Other community, social and personal services · Telephone operator services

The lotProcurement structure

single lot · no lot value published
Lot #1Awarded 5 yrsSME
Contract period: 1 Feb 2026 – 31 Jan 2031 (5 yrs)
Delivery: East MidlandsEligibility: SME eligible
35121700 Alarm systems45314000 Installation of telecommunications equipment79511000 Telephone operator services79711000 Alarm-monitoring services85000000 Health and social work services98000000 Other community, social and personal services

Procedure terms & legal framework

From the official record
Procedure method
Below threshold - limited competition
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Awarded
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
25 Sept 2025, 11:43 BST
Last source update
22 Jul 2026, 14:20 BST
Authority reference
ID619
FTS notice number
2026/S 000-069212
Latest notice
Contract details notice (UK7)
Classification (CPV)
Alarm systemsAlarm-monitoring servicesHealth and social work servicesInstallation of telecommunications equipmentOther community, social and personal servicesTelephone operator services
Delivery area
East Midlands (UKF)West Midlands (UKG)
Official registry OCID
ocds-h6vhtk-05a1de Find a Tender

How it was run

Official notice
Submission deadline
—

Timeline

25 Sept 2025 → 22 Jul 2026 · 5 dates
  1. Planning notice published387 days ago
    25 Sept 2025, 11:43 BST
  2. Next notice expected385 days ago
    26 Sept 2025, 23:59 BST
  3. Market engagement385 days ago
    26 Sept 2025, 23:59 BST

    Suppliers will need to be registered or register on My Tenders. mytenders.co.uk ↗ You will then be able to access the PME Questionnaire. Alternatively, suppliers can download and review the PME Questionnaire from www.gbsprocure.com/trent-and-dove-housi… ↗

  4. Contract starts258 days ago
    1 Feb 2026
  5. Latest notice published87 days ago
    22 Jul 2026, 14:20 BST

Notice history

4 events · 2 releases on Find a Tender · since 25 Sept 2025
  1. Preliminary market engagement notice published
    25 Sept 2025, 11:43 BST
    UK2
  2. Contract details notice published
    22 Jul 2026, 14:20 BST
    UK7
  3. Status changed to complete
    22 Jul 2026, 14:20 BST
  4. Procurement method changed
    22 Jul 2026, 14:20 BST

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value £128,6351 contract exc. VAT
Contracts signed 1latest 1 Feb 2026
Awarded toValueDateStatus
Appello Careline Limited——Awarded

Contracts

  • Warden Call and Telecare Services · Appello Careline Limited

    Signed
    1 Feb 2026
    Value
    £128,635
    Period
    1 Feb 2026 – 31 Jan 2029 · up to 31 Jan 2031 with extensions
    Status
    active
    Extensions
    Contract can be extended at Trent & Dove's discretion based upon supplier performance.

Contracting authority & participating public bodies

Trent and Dove Housing

Contracting authorityPublic undertaking GB-PPON: PHWV-4176-MRBJ Trinity Square, Burton-on-Trent, West Midlands, DE14 1BLContact name, email

Bidders & participating suppliers

1 commercial party on the notice
  • Appello Careline LimitedAwarded supplierGB-PPON: PPBB-1568-HJRG Oregon House, 19 Queensway, New Milton, Hampshire, South East, BH25 5NNContact email

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure