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planning
Official procurement procedure

Wakefield Council Contact Centre Telephony Solution

Contact management software package
Installation services of line telegraphy equipment
Installation services of line telephony equipment
+1 more
North East (UKC)
North West (UKD)
Yorkshire & Humber (UKE)
East Midlands (UKF)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: The Council of the City of Wakefield: "Wakefield Council Contact Centre Telephony Solution". Published status: planning. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityThe Council of the City of WakefieldScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: The Council of the City of Wakefield
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for The Council of the City of Wakefield. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4Bids / Report
0% of reports have one bid
Supplier ConcentrationModerate Concentration
GSS (NI) LtdTop vendor: 42.8% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 80 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
GSS (NI) Ltd1 win£527,266
DSD CONSTRUCTION LIMITED2 wins£149,168
BETHELL CONSTRUCTION LIMITED3 wins£142,979
THOMAS BOW LIMITED3 wins£104,187
DEREK LEWIS LIMITED2 wins£94,022
Procedure terms
Contracting AuthorityThe Council of the City of Wakefield
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published14 May 2025, 17:28 BST
Last source update14 May 2025, 17:28 BST
Recurring procurementNot published
ClassificationContact management software package, Installation services of line telegraphy equipment, Installation services of line telephony equipment, Telecommunications equipment and supplies
Delivery area
North East (UKC)
North West (UKD)
Yorkshire & Humber (UKE)
East Midlands (UKF)
OCIDocds-h6vhtk-050c15
What is being bought
Wakefield Council aims to enhance customer service through a new Contact Centre Solution integrated with Microsoft Teams Telephony. This will improve communication, streamline operations, and support our community's diverse needs, adapting to future growth and customer expectations.
What changed
From the official release history
  1. Official notice release published
    14 May 2025, 17:28 BST
  2. Status changed to planning
    2 May 2025, 11:32 BST
  3. Official notice release published
    2 May 2025, 11:32 BST
  4. Buyer information updated
    2 May 2025, 11:32 BST
  5. Published tender amendment
    Not published
    The deadline for this market engagement has been extended to 23/05/25 at 12:00.
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    14 May 2025, 17:28 BST
  2. Procedure published
    14 May 2025, 17:28 BST
  3. engagement
    23 May 2025, 23:59 BST · scheduled
    A Market Engagement questionnaire is available to view and complete on the Mercell YORtender site https://yortender.eu-supply.com/, reference number: 98932 . The Market Engagement will close on 23/05/2025 at 12:00
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

The Council of the City of Wakefield

Contracting authority GB-PPON-PDZN-8179-PJQV
View buyer profile
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published