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Published 13 May 2025, 10:54 BST

Official UK procurement notice

Supported Living & Residential Framework

Official notice

Authority: London Borough of Hackney (Local council)

Open framework scheme3 lotsServicesCompetitive flexible procedureAbove thresholdLight touch regimeSME suitableVCSE suitable
Framework ceiling (notional)£3,400,000,000total for 3 lots · framework ceiling, not attributable revenue · 1 value update
Submissions closed 8 May 2026
Lots 3see the lot list below
Framework period 4 yrs 3 moends 30 Sept 2030 · up to 30 Sept 2033 with extensions · starts 1 Jul 2026

What is being bought3 lots · detail below

Published requirement description

Hackney Council plan to tender for a social care framework. A social care framework is usually a large contract in the care sector, open to more than one supplier. They're often split into smaller, more manageable categories called lots - another term for services. Hackney Council is about to undertake a procurement process to identify and appoint a number of service providers to join the Framework.

This social care framework will provide a range of adult social care services, and is split into the following 3 lots: Lot 1: Supported Living Lot 2: Residential (Working age & 65+) Lot 3: Fixed Term Care Contracts Please note this framework will open annually. A Procurement Notice will be issued annually for each opening. Please note you need to complete the PSQ and associated questions in full. Lot 1 & 2 - Framework Call Off via eBrokerage / Marketplace system Lot 3 - Further Competition Call Off For Lot 1 & 2, North East London Local Authorities who are able to access this framework from Year 2 onwards are: London Borough of Barking & Dagenham City of London Corporation London Borough of Newham London Borough of Redbridge London Borough of Tower Hamlets London Borough of Waltham Forest London Borough of Havering

  • How the procedure runs: Please note you need to complete the PSQ and associated questions in full. Lot 1 & 2 - Framework Call Off via eBrokerage / Marketplace system, Lot 3 - Further Competition.

CPV: Health and social work services

How this framework works

From the published notice
Type
Open framework · open framework scheme (admission reopens)
Call-offs
call-offs may be awarded directly or by further competition
Framework period
4 yrs 3 mo · up to 7 yrs 3 mo from 1 Jul 2026
Scheme runs until
30 Sept 2033
Buyer regions
UK
Who may buy through it

London Borough of Barking & Dagenham

City of London Corporation

London Borough of Newham

London Borough of Redbridge

London Borough of Tower Hamlets

London Borough of Waltham Forest

London Borough of Havering

Published description of the framework

Lot 1: Supported Living

Lot 2: Residential (Working age & 65+)

Lot 3: Fixed Term Care Contracts

Please note this framework will open annually. A Procurement Notice will be issued annually for each opening.

Please note you need to complete the PSQ and associated questions in full.

Lot 1 & 2 - Framework Call Off via eBrokerage / Marketplace system

Lot 3 - Further Competition Call Off

For Lot 1 & 2, North East London Local Authorities who are able to access this framework from Year 2 onwards are:

London Borough of Barking & Dagenham

City of London Corporation

London Borough of Newham

London Borough of Redbridge

London Borough of Tower Hamlets

London Borough of Waltham Forest

London Borough of Havering

Lots and requirements (3)Procurement structure

3 lots · all with a published value · same evaluation weights on every lot

Every one of these 2 lots carries the same published figure, £1,429,500,000: it is the framework's maximum for the whole notice, not each lot's own budget, and no share per lot is published. The cards below say ceiling above rather than repeat it.

Lot #1ResidentialRenewal North East, North West +7 4 yrs 3 moSMEVCSEceiling above

This social care framework will provide a range of adult social care services, and is split into the following 3 lots: Lot 1: Supported Living Lot 2: Residential (Working age & 65+) Lot 3: Fixed Term Care Contracts

This Lot is specifically for Lot 2.

Please note this framework will open annually. A Procurement Notice will be issued annually for each opening. Please note you need to complete the PSQ and associated questions in full.

Lot 1 & 2 - Framework Call Off via eBrokerage / Marketplace system

For Lot 1 & 2, North East London Local Authorities who are able to access this framework from Year 2 onwards are: London Borough of Barking & Dagenham City of London Corporation London Borough of Newham London Borough of Redbridge London Borough of Tower Hamlets London Borough of Waltham Forest London Borough of Havering

Contract period: 1 Jul 2026 – 30 Sept 2030 (4 yrs 3 mo) · up to 30 Sept 2033 with extensions
Extensions: 1+1+1
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Bidders must pass the Procurement Selection Questionnaire

    Lot 1 & 2 - Framework Call Off via eBrokerage / Marketplace system

  • Technical & professional ability

    Bidders must pass the Procurement Selection Questionnaire

    Lot 1 & 2 - Framework Call Off via eBrokerage / Marketplace system

Lot #2Fixed Packages of CareRenewal North East, North West +7 4 yrs 4 moSMEVCSEPublished value£541,000,000

This social care framework will provide a range of adult social care services, and is split into the following 3 lots: Lot 1: Supported Living Lot 2: Residential (Working age & 65+) Lot 3: Fixed Term Care Contracts

This lot is specifically for Lot 3.

Please note this framework will open annually. A Procurement Notice will be issued annually for each opening. Please note you need to complete the PSQ and associated questions in full.

Lot 3 - Further Competition Call Off

Contract period: 5 Jun 2026 – 30 Sept 2030 (4 yrs 4 mo) · up to 30 Sept 2033 with extensionsValue: £541,000,000 exc. VAT · £649,200,000 inc. VAT
Extensions: 1+1+1
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Lot 3 - Further Competition Call Off

  • Technical & professional ability

    Lot 3 - Further Competition Call Off

Lot #3Supported LivingRenewal UK, North East +8 4 yrs 3 moSMEVCSEceiling above

This social care framework will provide a range of adult social care services, and is split into the following 3 lots: Lot 1: Supported Living Lot 2: Residential (Working age & 65+) Lot 3: Fixed Term Care Contracts

This Lot is specifically for Lot 1.

Please note this framework will open annually. A Procurement Notice will be issued annually for each opening. Please note you need to complete the PSQ and associated questions in full.

Lot 1 & 2 - Framework Call Off via eBrokerage / Marketplace system

For Lot 1 & 2, North East London Local Authorities who are able to access this framework from Year 2 onwards are: London Borough of Barking & Dagenham City of London Corporation London Borough of Newham London Borough of Redbridge London Borough of Tower Hamlets London Borough of Waltham Forest London Borough of Havering

Contract period: 1 Jul 2026 – 30 Sept 2030 (4 yrs 3 mo) · up to 30 Sept 2033 with extensions
Extensions: 1+1+1Authority reference: 1
Pre-qualification & selection criteria (PQQ)2
  • Economic & financial standing

    Bidders must pass the Procurement Selection Questionnaire

    Lot 1 & 2 - Framework Call Off via eBrokerage / Marketplace system

  • Technical & professional ability

    Bidders must pass the Procurement Selection Questionnaire

    Lot 1 & 2 - Framework Call Off via eBrokerage / Marketplace system

What it takes to win
i

How this buyer will score bids.

The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).

Evaluation split and conditions of participation as published; the tender pack may add more
How bids were scored · same split on all 2 lots
Quality: 70%Price: 30%
Published award criteria (2)
  • Quality: Quality - 30% Vacancies / Start Date - 20% Geographical Location - 20%
  • Price: Price - 30%
Lot distribution rule: After passing the Procurement Selection Questionnaire: Lot 1 & 2 - Framework Call Off via eBrokerage / Marketplace system Lot 3 - Further Competition Call Off
What this means for your bid
  • Price carries 30 of 100 points: a 10% discount moves about 3 points. The method statement decides this lot, not the discount.
  • “Supported Living & Residential Framework” is a framework: the contest is a place on its panel, not a single contract: call-offs may be direct or by further competition.

Price arithmetic assumes straight proportional scoring; the tender pack may use another formula.

Procedure terms & legal framework

From the official record
Procedure method
Competitive flexible procedure
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Procurement category
Services
Notice status
Closed
Procurement threshold
Above threshold (FTS publication)
Regulatory regime
Light touch regime
Commercial structure
Open framework scheme
Who may use this agreement
London Borough of Barking & Dagenham City of London Corporation London Borough of Newham London Borough of Redbridge London Borough of Tower Hamlets London Borough of Waltham Forest London Borough of Havering · open scheme: new suppliers can join during the term
Competition type
Competitive procedure
GPA / WTO covered
Unspecified in notice
Recurring procurement
Unspecified in notice
First published
13 May 2025, 10:54 BST
Last source update
1 Apr 2026, 16:49 BST
Award evaluation window
Submission end – 5 Jun 2026
Authority reference
DN768761
FTS notice number
2026/S 000-030578
Latest notice
Tender notice (UK4)
Classification (CPV)
Health and social work services
Delivery area
UKNorth East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)
+2 moreSouth East (UKJ)South West (UKK)
Official registry OCID
ocds-h6vhtk-0511bd Find a Tender
How it runs

Please note you need to complete the PSQ and associated questions in full. Lot 1 & 2 - Framework Call Off via eBrokerage / Marketplace system, Lot 3 - Further Competition.

How it was run

Official notice
Run through: London Tenders Portal
Supplier login requiredElectronic submission allowedLanguage: EN
Access & registration note: Free regional portal
Requests to participate (first stage)
8 May 2026, 12:00 BST
Appointment period ends
8 May 2026, 12:00 BST
Clarification deadline
8 May 2026, 09:00 BST
Submission channel
Official e-sourcing portal
Electronic submission
Allowed
Accepted languages
en
Detailed submission instructions & authority contactsFrom official release

Timeline

13 May 2025 → 1 Jul 2026 · 7 dates
  1. Planning notice published
    13 May 2025, 10:54 BST
  2. Next notice expected
    14 May 2025, 00:59 BST
  3. Tender notice published209 days ago
    1 Apr 2026, 16:49 BST
  4. Clarification questions by172 days ago
    8 May 2026, 09:00 BST
  5. Admission / appointment period ends172 days ago · period end, not a bid countdown
    8 May 2026, 12:00 BST
  6. Award decision expected by144 days ago
    5 Jun 2026, 23:59 BST
  7. Contract starts119 days ago
    1 Jul 2026, 00:00 BST

Notice history

5 events · 2 releases on Find a Tender · since 13 May 2025
  1. Pipeline notice published
    13 May 2025, 10:54 BST
    UK1
  2. Tender notice published
    1 Apr 2026, 16:49 BST
    UK4
  3. Published value published: £3,400,000,000
    1 Apr 2026, 16:49 BST
  4. Status changed to active
    1 Apr 2026, 16:49 BST
  5. Procurement method changed
    1 Apr 2026, 16:49 BST

Contracting authority & participating public bodies

London Borough of Hackney

Contracting authorityPublic authority - sub-central government GB-PPON: PRZC-5592-DDDV Hackney Service Centre, London, London, E8 1DYContact name, email, phone

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

  • Bidding documents and specificationstenderBidding documents and specificationsAccess: https://www.londontenders.org/

Notices published for this procedure

  • Tender notice tenderTender noticeUK4Tender notice on Find a Tender
  • Pipeline notice planningPipeline noticeUK1Pipeline notice on Find a Tender