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AwardedFind a Tender · award

Support Services for Victims of Road Traffic Collisions in London

Buyer: Transport for London →

BuyerTransport for London
StatusAwarded
DeadlineNot published
ValueValue not published
Published20 Nov 2025

What is being bought

This is a Call for Competition on behalf of Transport for London (TfL) inviting candidates to enter the prequalification phase for Support Services for Victims of Road Traffic Collisions in London. Expressions of interest are invited by completion of a Supplier Selection Questionnaire (SSQ), which is found at the SAP ARIBA address above. In 2023, there were 26,176 casualties resulting from road traffic collisions in London. 95 people were tragically killed, and 3,614 people were seriously injured. Collective action is clearly still needed to achieve Vision Zero in London, and TfL remains committed to working closely with London's boroughs, the police and other partners to carry out the work needed to achieve this goal. Whilst we work towards Vision Zero, in line with the 'Post-collision response' pillar of the Vision Zero Action Plan, TfL is looking to procure a service to better support victims of road traffic collisions in London.

Delivery location

UKC · UKD · UKE · UKF · UKG · UKH · UKI · UKJ · UKK

Categories

Other community, social and personal services 98000000Other community, social and personal services 98000000

Lot details

Lot 1

TfL is seeking a supplier to Support Services for Victims of Road Traffic Collisions in London. TfL requires a contract to be put in place for 1st June 2025. TfL is conducting a restricted tender for this Contract for a duration of three (3) years and five (5) months from the Contract Commencement Date with the option, at the Authority's Sole Discretion, to extend for further periods up to a maximum of two (2) years.

Statuscancelled

Award criteria
Technical — 100
Within budget — 0

What is included

ItemCategoryQuantity
1Other community, social and personal servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 98. The category anchor is Other community, social and personal services (98000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 982,3643 median · 68.9 average (776 of 2,364 with a bid count)3.5 average (838 of 2,364 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UKC962 median · 26.7 average (28 of 96 with a bid count)1.7 average (30 of 96 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

075713-2025-1

Statusactive
SupplierBrake

Contracts

075713-2025-1

Statusactive
Value£905,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04db41
Latest release ID075713-2025
Latest release timestampThu Nov 20 2025 14:13:36 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodselective
Procurement method detailsRestricted procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
20 Nov 2025award, contract075713-2025
17 Feb 2025tenderUpdate005284-2025
17 Feb 2025tender003553-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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  "bids": {
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  },
  "date": "2025-11-20T14:13:36Z",
  "ocid": "ocds-h6vhtk-04db41",
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  },
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          "id": "GB-COH-3260243",
          "name": "Brake"
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      ],
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  "tender": {
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        "status": "cancelled",
        "hasOptions": false,
        "description": "TfL is seeking a supplier to Support Services for Victims of Road Traffic Collisions in London.\nTfL requires a contract to be put in place for 1st June 2025.\nTfL is conducting a restricted tender for this Contract for a duration of three (3) years and five (5) months from\nthe Contract Commencement Date with the option, at the Authority's Sole Discretion, to extend for further periods up to a maximum of two (2) years.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical",
              "type": "quality",
              "description": "100"
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            {
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              "type": "cost",
              "description": "0"
            }
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    ],
    "items": [
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        "deliveryAddresses": [
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    "title": "Support Services for Victims of Road Traffic Collisions in London",
    "status": "complete",
    "legalBasis": {
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    },
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  "parties": [
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      "identifier": {
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        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Deepa Halai",
        "email": "deepahalai@tfl.gov.uk",
        "telephone": "+44 7510500312"
      }
    },
    {
      "id": "GB-COH-3260243",
      "name": "Brake",
      "roles": [
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      ],
      "address": {
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        "locality": "Huddersfield",
        "countryName": "United Kingdom",
        "streetAddress": "PO Box 548, Huddersfield HD1 2XZ"
      },
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      "identifier": {
        "id": "3260243",
        "scheme": "GB-COH",
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    },
    {
      "id": "GB-FTS-167127",
      "name": "Transport for London",
      "roles": [
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      "address": {
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        "postalCode": "SE1 8NJ",
        "countryName": "United Kingdom",
        "streetAddress": "Palestra House"
      },
      "identifier": {
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      "contactPoint": {
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  "language": "en",
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      "dateSigned": "2025-06-04T00:00:00+01:00"
    }
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}
Complete JSON history (3 releases)
20 Nov 2025 · 075713-2025 · award, contract
{
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  "tag": [
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        "awardCriteria": {
          "criteria": [
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              "name": "Technical",
              "type": "quality",
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    "items": [
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          {
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          {
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    "title": "Support Services for Victims of Road Traffic Collisions in London",
    "status": "complete",
    "legalBasis": {
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    },
    "description": "This is a Call for Competition on behalf of Transport for London (TfL) inviting candidates to enter the prequalification phase for Support Services for Victims of Road Traffic Collisions in London.\nExpressions of interest are invited by completion of a Supplier Selection Questionnaire\n(SSQ), which is found at the SAP ARIBA address above.\nIn 2023, there were 26,176 casualties resulting from road traffic collisions in London. 95 people were tragically killed, and 3,614 people were seriously injured.\nCollective action is clearly still needed to achieve Vision Zero in London, and TfL remains committed to working closely with London's boroughs, the police and other partners to carry out the work needed to achieve this goal.\nWhilst we work towards Vision Zero, in line with the 'Post-collision response' pillar of the Vision Zero Action Plan, TfL is looking to procure a service to better support victims of road traffic collisions in London.",
    "classification": {
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        "scale": "sme"
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      "identifier": {
        "id": "3260243",
        "scheme": "GB-COH",
        "legalName": "Brake"
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    {
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      "name": "Transport for London",
      "roles": [
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      "address": {
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        "countryName": "United Kingdom",
        "streetAddress": "Palestra House"
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}
17 Feb 2025 · 005284-2025 · tenderUpdate
{
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  "date": "2025-02-17T09:32:39Z",
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17 Feb 2025 · 003553-2025 · tender
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    "tenderPeriod": {
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    "classification": {
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        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://service.ariba.com/Supplier.aw",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-COH-Transport for London",
      "name": "Transport for London",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UK",
        "locality": "LONDON",
        "postalCode": "E201JN",
        "countryName": "United Kingdom",
        "streetAddress": "5 Endeavour Square"
      },
      "details": {
        "url": "http://www.tfl.gov.uk",
        "buyerProfile": "http://www.tfl.gov.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "id": "Transport for London",
        "scheme": "GB-COH",
        "legalName": "Transport for London"
      },
      "contactPoint": {
        "url": "https://service.ariba.com/Supplier.aw",
        "name": "Deepa Halai",
        "email": "deepahalai@tfl.gov.uk",
        "telephone": "+44 7510500312"
      }
    },
    {
      "id": "GB-FTS-6187",
      "name": "Transport for London",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Transport for London"
      },
      "contactPoint": {
        "email": "deepahalai@tfl.gov.uk"
      }
    }
  ],
  "language": "en",
  "description": "To express an interest for this contract, interested bidders must BOTH confirm by email to DeepaHalai@tfl.gov.uk to express their interest in the opportunity AND complete Ariba registration, if required. Upon completion of registration and confirmation that the bidder has been invited to the Sourcing Event in Ariba, the interested bidder will have unrestricted and full access to the procurement documents, free of charge through their dashboard when they login to Ariba at https://service.ariba.com/Supplier.aw.\nAny additional information can be obtained from the above mentioned email address.\nEconomic operators need to complete and submit a response to the relevant procurement documents by the deadline date set out\nin these documents.\nTo register or to check if you are already registered in Ariba log on to https://service.ariba.com/Supplier.aw. Interested participants must read the instructions carefully before proceeding with registration and are advised to satisfy themselves that they\nunderstand all the requirements of this opportunity and the procurement exercise before submitting their response. For help on uploading your responses, please refer to\nhttps://support.ariba.com/Adapt/Ariba_Network_Supplier_Training. If the problem persists please contact Ariba_Supplier_Enablement@tfl.gov.uk. \nPlease note, even if you are already a registered supplier on SAP Ariba you must without any delay confirm to the Procurement Lead DeepaHalai@tfl.gov.uk your intention to\nparticipate in\nthis opportunity and your details as follows, so that the Procurement Lead can manually add\nvital details to the Sourcing Event on SAP Ariba.\nYou must provide:\n- your single point of contact first name and surname\n- your email address\n- your position in the organisation\n- your organisation name",
  "initiationType": "tender"
}