Salesforce CRM

{
  "id": "004986-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-01-20T16:09:27Z",
  "ocid": "ocds-h6vhtk-060a56",
  "buyer": {
    "id": "GB-COH-7635609",
    "name": "University of St Mark & St John"
  },
  "awards": [
    {
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      "items": [
        {
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          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKC",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKD",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKE",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKF",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKG",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKH",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKI",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKJ",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "48100000",
              "scheme": "CPV",
              "description": "Industry specific software package"
            },
            {
              "id": "48510000",
              "scheme": "CPV",
              "description": "Communication software package"
            },
            {
              "id": "48610000",
              "scheme": "CPV",
              "description": "Database systems"
            },
            {
              "id": "48620000",
              "scheme": "CPV",
              "description": "Operating systems"
            },
            {
              "id": "48700000",
              "scheme": "CPV",
              "description": "Software package utilities"
            },
            {
              "id": "48810000",
              "scheme": "CPV",
              "description": "Information systems"
            },
            {
              "id": "48820000",
              "scheme": "CPV",
              "description": "Servers"
            },
            {
              "id": "48920000",
              "scheme": "CPV",
              "description": "Office automation software package"
            }
          ]
        }
      ],
      "title": "Salesforce Licenses",
      "value": {
        "currency": "GBP",
        "amountGross": 25000
      },
      "status": "pending",
      "options": {
        "description": "Increased number of licenses and additional functionality"
      },
      "renewal": {
        "description": "5 years (+1 optional year)"
      },
      "documents": [
        {
          "id": "004986-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/004986-2026",
          "format": "text/html",
          "noticeType": "UK5",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-01-20T16:09:27Z"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-05094083",
          "name": "SALESFORCE UK LIMITED"
        }
      ],
      "hasOptions": true,
      "hasRenewal": true,
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-01-30T23:59:59Z"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": false,
      "contractPeriod": {
        "endDate": "2031-02-01T23:59:59Z",
        "startDate": "2026-02-02T00:00:00Z",
        "maxExtentDate": "2032-02-01T23:59:59Z"
      },
      "mainProcurementCategory": "goods"
    },
    {
      "id": "2",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKC",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKD",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKE",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKF",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKG",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKH",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKI",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKJ",
              "country": "GB",
              "countryName": "United Kingdom"
            },
            {
              "region": "UKK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "48300000",
              "scheme": "CPV",
              "description": "Document creation, drawing, imaging, scheduling and productivity software package"
            },
            {
              "id": "48500000",
              "scheme": "CPV",
              "description": "Communication and multimedia software package"
            },
            {
              "id": "48600000",
              "scheme": "CPV",
              "description": "Database and operating software package"
            },
            {
              "id": "48800000",
              "scheme": "CPV",
              "description": "Information systems and servers"
            },
            {
              "id": "48900000",
              "scheme": "CPV",
              "description": "Miscellaneous software package and computer systems"
            }
          ]
        }
      ],
      "title": "Salesforce Implementation",
      "value": {
        "currency": "GBP",
        "amountGross": 130000
      },
      "status": "pending",
      "options": {
        "description": "Extension of Implementation work based on phased project delivery. Each phase to be its own contract of work. Duration tbd by the scope of work."
      },
      "renewal": {
        "description": "Extension of Implementation work based on phased project delivery. Each phase to be its own contract of work. Duration tbd by the scope of work."
      },
      "documents": [
        {
          "id": "004986-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/004986-2026",
          "format": "text/html",
          "noticeType": "UK5",
          "description": "Transparency notice on Find a Tender",
          "documentType": "awardNotice",
          "datePublished": "2026-01-20T16:09:27Z"
        }
      ],
      "suppliers": [
        {
          "id": "GB-COH-07879496",
          "name": "NIMBUSPOINT CONSULTING LIMITED"
        }
      ],
      "hasOptions": true,
      "hasRenewal": true,
      "milestones": [
        {
          "id": "1",
          "type": "futureSignatureDate",
          "status": "scheduled",
          "dueDate": "2026-01-30T23:59:59Z"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "aboveThreshold": false,
      "contractPeriod": {
        "endDate": "2027-02-01T23:59:59Z",
        "startDate": "2026-02-02T00:00:00Z",
        "maxExtentDate": "2031-02-01T23:59:59Z"
      },
      "mainProcurementCategory": "goods"
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-060a56",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "Salesforce CRM",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Summary of goods, services, or works: Procurement of licensing for the Salesforce Education Cloud platform and implementation partner to work with the university to build and deploy the platform.  \nEstimated contract value: £212,000.\nContract duration / term:  5yr Licensing cost + phase one implementation.\nJustification:  A broad market scan and sector benchmarking exercise has already demonstrated that while multiple CRM and SRS providers serve parts of the UK HE market, very few offer the unified platform, compliance depth, scalability and transformation potential required for Marjon's strategic direction.  The following synthesises the key reasons for excluding other technologies. \nSalesforce Education Cloud offers functionality which offers both immediate requirements and future improvements, offering sector specific and regulatory compliance as well as a modular and scalable platform.  \nSalesforce Education Cloud is the platform of choice for a growing number of UK universities seeking to modernise their technology estate, deliver a connected student experience and future proof their operations.  Its unified, cloud-native architecture, sector-specific compliance, embedded AI and strong user community make it uniquely suited to the demands of UK higher education. \nA successful Salesforce Education Cloud implementation depends not only on the platform choice but on selecting the right Salesforce Implementation Partner to design, configure, build and deliver a compliant, scalable and future‑proof solution.  As with the CRM/SRS market review, Marjon undertook a structured, evidence‑based evaluation of multiple implementation partners to ensure the selected supplier reduces risk, delivers value, aligns to internal capability and supports both immediate and long‑term transformation objectives.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Direct award",
    "procurementMethodRationale": "Market engagement identified four qualified implementation partners. The preferred partner's submission demonstrated the highest capability across every supplier criterion, including UK HE sector expertise, Salesforce Education Cloud specialism, data migration and portal‑build competence, DevOps and release‑management maturity.  They were the only supplier who would provide a comprehensive hour‑level breakdown evidencing a realistic and deliverable plan. The preferred supplier's approach most effectively mitigates regulatory, operational and delivery risks, offers clear value for money and aligns with Marjon's culture and transformation goals. Their proposal represents the strongest and safest route to achieving a compliant, future‑ready CRM capability.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "prototypesDevelopment"
      },
      {
        "id": "singleSuppliersTechnicalReasons"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-COH-7635609",
      "name": "University of St Mark & St John",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKK41",
        "country": "GB",
        "locality": "Plymouth, Devon",
        "postalCode": "PL6 8BH",
        "countryName": "United Kingdom",
        "streetAddress": "Derriford Road"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "7635609",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "procurement@marjon.ac.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PXPH-7561-BHLP",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-05094083",
      "name": "SALESFORCE UK LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "EC2N 4AY",
        "countryName": "United Kingdom",
        "streetAddress": "Floor 26 Salesforce Tower"
      },
      "details": {
        "url": "http://www.salesforce.com",
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "05094083",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "EMEA-GPS@salesforce.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PTXG-8329-VLGH",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-07879496",
      "name": "NIMBUSPOINT CONSULTING LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKH24",
        "country": "GB",
        "locality": "St. Neots",
        "postalCode": "PE19 8EP",
        "countryName": "United Kingdom",
        "streetAddress": "Whiting & Partners Ltd, Phoenix House 2 Phoenix Park"
      },
      "details": {
        "url": "http://nimbuspoint.com",
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "07879496",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "parminder.bharath@nimbuspoint.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PBWW-8829-MXBP",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}