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Find a TenderAwarded without competitionContract details notice
Published 17 Apr 2025, 11:20 BST

Official UK procurement notice

Renewal of Customer Relationship Management System

Official notice

Authority: NPL Management Limited (Public body)

Direct awardSME suitable
Sectors: Software Packages & ERP (48)IT Services & Software (72) Delivery: North East (UKC)North West (UKD)Yorkshire & Humber (UKE)
+6 moreEast Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)South West (UKK)
Awarded value£364,032published award · inc. VAT
Awarded 17 Apr 2025no call for competition
Awarded to Salesforce UK Limited

What is being bought

Published requirement description

Renewal of Customer Relationship Management system for two years.

The lotProcurement structure

single lot · no lot value published
Lot #1AwardedSME
Delivery: North East, North West, Yorkshire & Humber, East Midlands, West Midlands, East of England, London, South East, South WestEligibility: SME eligible
48000000 Software package and information systems72000000 IT services: consulting, software development, Internet and support

Procedure terms & legal framework

From the official record
Procedure method
Direct award
Legal basis
UKPGA · 2023/54 Procurement Act 2023
Notice status
Awarded without competition
Procurement threshold
Unspecified in notice
Regulatory regime
Standard
Commercial structure
Stand-alone contract (no framework)
Competition type
Direct award (no call for competition)
GPA / WTO covered
Yes (GPA)
Recurring procurement
Unspecified in notice
First published
17 Apr 2025, 11:20 BST
Last source update
15 May 2025, 15:36 BST
Authority reference
Salesforce
FTS notice number
2025/S 000-021869
Latest notice
Contract details notice (UK7)
Delivery area
North East (UKC)North West (UKD)Yorkshire & Humber (UKE)East Midlands (UKF)West Midlands (UKG)East of England (UKH)London (UKI)South East (UKJ)
+1 moreSouth West (UKK)
Official registry OCID
ocds-h6vhtk-0504aa Find a Tender
Why no open competition
Additional Repeat Extension Partial Replacement
Published justification

The Salesforce system is embedded in NPL workings. At this stage it would not make sense to move to another system.

How it was run

Official notice
Submission deadline
—

Timeline

30 Apr 2025 → 15 May 2025 · 2 dates
  1. Standstill ends
    30 Apr 2025, 23:59 BST
  2. Notice published
    15 May 2025, 15:36 BST

Notice history

4 events · 3 releases on Find a Tender · since 17 Apr 2025
  1. Transparency notice published
    17 Apr 2025, 11:20 BST
    UK5
  2. Contract award notice published
    17 Apr 2025, 11:28 BST
    UK6
  3. Contract signature expected
    1 May 2025, 23:59 BST
    scheduled
  4. Contract details notice published
    15 May 2025, 15:36 BST
    UK7

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast
Awards 1
Awarded value (inc. VAT) £364,0321 award inc. VAT; no net value published
Contracts signed 1latest 1 May 2025
Awarded toValueDateStatus
Salesforce UK Limited2 May 2025 – 3 May 2027 · up to 4 May 2027Extensions: Extend contract as system is embedded in NPL workings£364,032 inc. VAT17 Apr 2025Awarded

Contracts

  • Renewal of Customer Relationship Management System · Salesforce UK Limited

    Signed
    1 May 2025
    Value
    £364,032 inc. VAT
    Period
    2 May 2025 – 3 May 2027 · up to 4 May 2027 with extensions
    Status
    active
    Extensions
    Extend contract as system is embedded in NPL workings

    No agreed KPIs: Not applicable as this contract falls below £5 million

Contracting authority & participating public bodies

NPL Management Limited

Contracting authorityPublic undertaking GB-COH: 02937881 · GB-PPON: PYDB-8862-JBYM National Physical Laboratory, Teddington, London, TW11 0LWContact email

Bidders & participating suppliers

1 commercial party on the notice
  • SALESFORCE UK LIMITEDAwarded supplierGB-COH: 05094083GB-PPON: PTXG-8329-VLGH Floor 26 Salesforce Tower, London, London, EC2N 4AYContact email

Official documents & specifications (3)

Official links; attachments are not copied

Notices published for this procedure

  • Contract details notice contractContract details noticeUK7Contract details notice on Find a Tender
  • Contract award notice awardContract award noticeUK6Contract award notice on Find a Tender
  • Transparency notice awardTransparency noticeUK5Transparency notice on Find a Tender