AwardedFind a Tender · award

Reference - BTNS302100 - BT Five9 Cloud Contact Centre

Buyer: CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST →

BuyerCAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST

StatusAwarded

DeadlineNot published

ValueValue not published

Published25 Jun 2025

What is being bought

Direct Award under Crown Commercial Services Framework - RM6116-BT-Lot4c-022-C Year 1 - £216,000 Year 2 to Year 5 - £180,000 annually Approx Lifetime Value - £950,000 - £1.1M

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published

Dynamic purchasing systemNot published

Competitive procurementNot published

Recurring requirementNot published

Procurement method rationaleNot published

Rationale classificationsNot published

Special regimeconcession

Covered byNot published

Submission policyNot published

Selection criteriaNot published

Risk detailsNot published

Planning & early market engagement

BudgetNot published

No-engagement rationaleNot published

Planning documents0

Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

1

Statusactive

SupplierBRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY

Contracts

1

Statusactive

Value£950,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCID	ocds-h6vhtk-0545ca
Latest release ID	034914-2025
Latest release timestamp	Wed Jun 25 2025 08:22:19 GMT+0000 (Coordinated Universal Time)
Source	find-a-tender
Official notice URL	Not published
Tender status	complete
Procurement method	direct
Procurement method details	Below threshold - without competition
Main procurement category	Not published
Above threshold	Not published
Legal basis	2023/54
Tender period: start	Not published
Tender period: end	Not published
Expression of interest deadline	Not published
Enquiry deadline	Not published
Award period: start	Not published
Award period: end	Not published
Submission method details	Not published
Submission languages	Not published
Electronic catalogue policy	Not published
Total tender value	Not published
Tender lots in source	1
Tender items in source	0
Tender documents in source	0
Awards in latest release	1
Contracts in latest release	1
Parties in latest release	2

Notice history

Date	Event	Reference
25 Jun 2025	award, contract	034914-2025
10 Jun 2025	award, contract	031140-2025
10 Jun 2025	award, contract	031135-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON

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  "id": "034914-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-06-25T09:22:19+01:00",
  "ocid": "ocds-h6vhtk-0545ca",
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  },
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    "specialRegime": [
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    "procurementMethod": "direct",
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      },
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    {
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      "name": "BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY",
      "roles": [
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      "address": {
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        "country": "GB",
        "locality": "London",
        "postalCode": "E1 8EE",
        "countryName": "United Kingdom",
        "streetAddress": "1 Braham Street"
      },
      "details": {
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        "vcse": false,
        "scale": "large"
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      "identifier": {
        "id": "01800000",
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      "contactPoint": {
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  "language": "en",
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        "startDate": "2025-06-19T00:00:00+01:00"
      },
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      "awardID": "1",
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      ],
      "dateSigned": "2025-06-19T00:00:00+01:00",
      "aboveThreshold": false
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  ],
  "initiationType": "tender"
}

Complete JSON history (3 releases)

25 Jun 2025 · 034914-2025 · award, contract

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  "tender": {
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    "status": "complete",
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10 Jun 2025 · 031140-2025 · award, contract

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}

10 Jun 2025 · 031135-2025 · award, contract

{
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  "date": "2025-06-10T09:50:02+01:00",
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            },
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            },
            {
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      },
      "status": "pending",
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    ],
    "title": "BT Five9 Cloud Contact Centre",
    "status": "complete",
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      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "parties": [
    {
      "id": "GB-NHS-RYV",
      "name": "CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKH12",
        "country": "GB",
        "locality": "Cambridgeshire",
        "postalCode": "PE27 4LG",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 7/8, Meadow Park, St. Ives"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "RYV",
        "scheme": "GB-NHS"
      },
      "contactPoint": {
        "email": "ccs.procurementteam@nhs.net"
      },
      "additionalIdentifiers": [
        {
          "id": "PHQR-1485-BDJQ",
          "scheme": "GB-PPON"
        }
      ]
    },
    {
      "id": "GB-COH-01800000",
      "name": "BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI42",
        "country": "GB",
        "locality": "London",
        "postalCode": "E1 8EE",
        "countryName": "United Kingdom",
        "streetAddress": "1 Braham Street"
      },
      "details": {
        "url": "http://www.bt.com",
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "01800000",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "gemma.turtle@bt.com"
      },
      "additionalIdentifiers": [
        {
          "id": "PRYC-1538-TGMN",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "initiationType": "tender"
}