Provision of Restricted Eligibility Support

As part of the Restricted Eligibility Support Service (RESS) partnership the provider under this contract is expected to provide specialist homelessness and holistic support to non-UK nationals facing or at risk of homelessness, in close collaboration with immigration advice partners.

They are expected to:

• Making referrals to immigration and/or other legal advice providers;
• Identifying people who may have been trafficked and making appropriate referrals to the National Referral Mechanism;
• For people who have the right to work, particularly those with pre-settled status, making referrals employment, skills and/or education services;
• For people facing multiple disadvantage, ensuring that they are signposted to mental and physical health support, including drug and alcohol services, in the public and voluntary sectors;
• Support to overcome practical barriers like, arranging transport to appointments and support to attend;
• Organising replacement passports/travel cards;
• Gathering evidence of a person's residency in the UK through contacting past employers, HMRC, DWP, GPs etc.;
• With their informed consent and the support of immigration advice partners, making Subject Access Requests to get information about criminal convictions and/or the status of outstanding applications;
• Building and maintaining client trust and engagement through regular 'check-ins' and updates;